Valentin Bora

@sterndata sorry for the confusion. It still sounds like a rev-proxy sitting in between traffic, doesn’t it?

@thetoolman123 some more advanced caching plugins might be able to do that for you.

However, if it’s not a lot of CSS, why bother?

@werdpres I think you’ve got a plugin that writes log entries to its own plugin folder. I’ve seen this before. Hard to tell which one it is, you’d have to find a way to list most recently modified files in a terminal.

Ouch, that’s a lot. Might be due to your email messages being packed together with the backup.

You could consider downloading the website and database backups separately, and avoiding a download of your emails (still just an assumption). See if you have that option.

It is also highly likely that your hosting provider already has automated backups for you (weekly or daily most likely). If that’s the case, you should be fine to simply upgrade WordPress as mentioned before.

@lpartyka03 sounds like GoDaddy (I believe you have your site hosted there) has some service in front of your website (a proxy maybe, for security purposes), and as such your WordPress is registering the IP address of the proxy service itself.

Please open a support ticket with GoDaddy (if you are indeed hosted there) to ask for further help as this is best solved at the server-level.

OK so most likely your WP installation is outdated and out of line with your PHP version.

Please find the Backup section in your cPanel and download a full backup just to be safe. Make sure to include a database backup.

Then download the latest WordPress from https://www.ads-software.com/wordpress-5.3.2-no-content.zip

Unzip and upload the contents over your existing installation.

@pullenja do you have root/command line access or are you on a cPanel type of installation?

Try going to your-url.com/wp-admin/edit.php?post_type=ozy_sidebars since those sidebards are a custom post type (most likely initialized by the theme itself).

See if that opens up any Admin Page where you can create sidebar locations so you’ll know where to look the next time around.

Alright, great! So I can say the following:

1. Your domain registration is at GoDaddy
2. Your hosting is at InMotion, so that’s where your WordPress is installed.

Due to (1), InMotion doesn’t show anything under Domains. But you should have another section with your hosted websites.

This is your cPanel at InMotion: https://ecbiz137.inmotionhosting.com:2083/

See if you can find your username and password for it (please DO NOT share it here). After you’ve accessed it, try to find your PHP Settings and see what version you have.

Also, it seems https://vallieredesignstudio.com/wp-admin/ is not accessible. Please open a support ticket with InMotion about it to see if they can help. It might be related to Sucuri’s whitelisting notice.

I think you’ll want to customize the template of the listing page to generate the Simple Download Monitor shortcode and embed it.

If you haven’t already modified your theme, it’s a good idea to set up a child theme. Please refer to https://developer.www.ads-software.com/themes/advanced-topics/child-themes/

Then you’ll have to either identify the template file relevant to the pages you are targeting or ask the theme supplier for assistance to figure it out. Your purchased theme might already have documentation about this.

Finally, add a do_shortcode statement to the template, but you’ll also have to find a way to retrieve the right file identifier.

Please see what you can figure out and ask further for more assistance where needed.

On another note, can you find your domain on GoDaddy?

That won’t help.

Domains and hosting are usually together, but not in your case.

Transferring the domain from one place to another won’t solve the issue, since the hosting will stay where it is and only the records of the domain itself will move.

Do you recall having signed up for Sucuri Security/Firewall to protect your website? The actual hosting provider is hidden behind their service so I can’t find out more.

Alright, try the following in functions.php

add_shortcode( 'custom_mailto_title', 'custom_mailto_title' );

function custom_mailto_title( $atts ) {
    return esc_attr( get_the_title( get_the_ID() ) );
}

Please make sure the functions.php file begins with <?php without any spaces before.

Then in the editor the mailto would be as follows (code/text edit mode):

Some text <a target="_blank" href="mailto:[email protected]?subject=Info request for [custom_mailto_title]&body=I would like to know more about [custom_mailto_title]" rel="noopener noreferrer">Link text</a>

Finally, please note that the href attribute of the above code is not formatted properly. It should be URL encoded (spaces become %20 etc.) but it might work just fine, so give it a try.

• This reply was modified 4 years, 10 months ago by Valentin Bora.
• This reply was modified 4 years, 10 months ago by t-p.

Check your wp-config.php file (in the htdocs folder) for define( 'WP_DEBUG', true ); and see if you can find it. If so, change true to false.

If you can’t find it, please let us know and we’ll find another way.

Is the mailto link part of the contents of the Page from the editor or is it in a php template file of your theme?