vancle

Hello Liaris,

The free trial is for the pro version of the MobileMonkey product, which you can use to automate your chat marketing or incoming messages for customer support. Even without the free trial you will be able to access the chat widget for free, with the all basic bot functionalities you see in our WordPress plugin (plus more if you log into MobileMonkey). If you’re running into any issues please email [email protected] and we will hep you resolve your issues ASAP.

Hi Mathieud,

I’m sorry you ran into some trouble with the plugin. Our team is committed to making sure that the plugin works flawlessly for everyone, but sometimes there may be some unintended bugs or setup issues. We’re happy to take a look and help you resolve the issue. If you would like to give it another try please email [email protected] and we will try to resolve your issue as quickly as possible. We look forward to hearing from you soon!

Thanks,
MobileMonkey Team

Hi @knpimc,

We’re sorry you’re having problems with the plugin. We’d like to help you resolve it if you’re still interested in using WP-Chatbot. Could you please send an email to [email protected] and provide some additional information about your website? Our support team will be able to assist to make sure we get a speedy resolution. We hope to hear from you soon!

Thanks,
Van

Hi Matt,

I’m sorry you ran into some trouble with the plugin. We have not heard this feedback before, but we’re happy to take a look and help you resolve the issue. If you would like to give it another try please email [email protected] and we will try to resolve your issue as quickly as possible.

Thanks,
MobileMonkey Team

Hi trzystronnie,

When you first signed into Facebook you may not have given us permission to connect all 3 pages. In order to see the third page now, you need to remove MobileMonkey from your FB account and then re-establish the connection with MobileMonkey. Please follow Steps 1-5 on this helpdoc:
https://mobilemonkey.com/help/article/dez9jpgi6w-facebook-permissions-quirks

After you do that, go back to WordPress and try signing into your FB page again. this time make sure you select all pages that you have access to and grant all permissions.

Let me know if you still run into trouble after doing that.

Thanks,
Van

Hi trzystronnie,

Can you make sure you are an admin or owner of all 3 pages? You can only connect a pager if you are the owner.

Thanks,
Van

Hey Tim,

That’s good news. I see that you’ve connected more pages via the MobileMonkey dashboard. I’ll follow up via email so we can address your issues with the chat widget not showing up on your website.

Thanks,
Van

Thanks Tim! So that banner only shows up if you haven’t connected a Facebook page. Our logins are tied to a Facebook account, so in order to set up a bot you need to connect a business page on FB. When you click on the banner it will take you to the plugin where you can connect a page. Were you able to complete that step?

Hello dalibor24,

Thanks for your feedback. MobileMonkey is a comprehensive chat marketing suite that will allow you to not only manage chat conversations on your website but also on your FB page through Facebook Messenger. In order to facilitate the bot functionality through Facebook Messenger, we will need permission to send messages from your page. The bot will only send messages as you set them up in the chat widget settings.You will see that other plugins that facilitate the chatbots on the Messenger chat widget will ask for the same permissions.

Hi Tim,

Can you clarify what issue you’re having wit the setup? If you share the specific error messages we can help troubleshoot. Feel free to send more information here or send an email to [email protected].

Thanks,
Van

Hi Orgilseo,

Thanks your for your feedback. I’m sorry you had a bad experience with our plugin. WP-Chatbot is powered by our messaging product, so in order to generate a Messenger bot we needed to sync your Facebook page, which will automatically create a MobileMonkey account for you. This will allow you to access all the bot capabilities in MobileMonkey. If you’ve never logged into MobileMonkey your account would not be activated and you can just manage the plugin settings in WordPress. If you wish to remove the chat widget from your website, simply disconnect the plugin in WordPress and it will disconnect from MobileMonkey as well. If you are having trouble with automated messages our support team will be happy to help. Please send an email to [email protected] and we’ll help you figure out the issue or disconnect your account right away if you choose to do so!

Thanks,
MobileMonkey Team

Hello whatswrong,

Are you still running into this error? If you are able to click into the tabs and open them, then this is a simple issue that we can resolve in our next release. If your page is somehow broken then we will need to troubleshoot some more. Please let us know what behavior you are seeing and we will reach out with next steps on how to troubleshoot this.

Thanks,
Van

Thanks for the screenshot. Our dev team will investigate this issue first thing on Monday morning. In the meantime could you conform what happens when you click on the first tab (Setup)? Does it display the tab with your bot settings? Can you make changes and save your plugin successfully?

Hi There,

Can you clarify at which point you ran into this error? Was it while connecting a page, saving a change, or somewhere else? Also, if you can send a screenshot that would be helpful as well.

Thanks,
Van

Great! I’m glad that worked. Feel free to put in another support inquiry if you run into additional issues.