Vanesa

Hello there,
thank you very much for your review!

I am sorry we could not give you faster support, we must follow a queue and we reply as soon as possible. Also, credentials are just used when needed to check the issue when we reach the ticket, not anytime in between, and we always give the chance to work on a staging site, if you prefer.

If you ever need our help again, we would be happy to assist you. We remain at your disposal.

Have a very nice day!

Hello,
I hope you are doing well!

I couldn’t replicate the issue on our live demo. Could you, please, share a link to an example page where we can check the issue?

We remain at your disposal.

Hola!
Espero que estés bien.

Podrías probar a dejar solo woocommerce y Add-ons activos con un tema por defecto de wp y comprobar si el problema persiste? Por favor, haznos saber.

Quedamos a tu disposición.

Hola!

Podrías confirmar si solo con woocommerce y nuestro plugin y un tema por defecto de wp el problema continúa?

Quedamos a la espera.

Hello there!

It’s strange, during my tests I didn’t see the image like that, also the CSS should not cause that. Anyway I would like to test again, but I see the plugin is disabled.

Please, let us know when we can proceed again.

Have a nice day!

Please, try adding the following CSS in Appearance -> Customize -> Additional CSS:

.yith-wcqv-main {
    margin-top: -30%;
}

Let us know if this made the trick.

Yes! you can check it here.

I have attached a screenshot of the toggle option and also the conditional.

Please check it. If you still find any issue when setting this, I suggest you to open a ticket so we can provide personal support as you have the paid version of the plugin.

We will be looking forward to hearing from you.

Hola!

Podrías probar lo mismo en una copia del sitio? De esta manera podríamos descartar posibles conflictos con otros plugins.

Quedamos a la espera.

Hello there!

Could you, please, make one more test? Please, use a default wp theme too along with no other enabled plugins.

Let us know if the problem persists.

Hola!
Espero que estés bien.

?Podrías confirmar si el problema persiste solo con woocommerce y Add-ons activos?

Por favor, haznos saber.
Quedamos a la espera.

Hello there!

Unfortunately, this is not possible, as our plugin needs to add the ?yith_wcan=1 query and the rest is not managed by our plugin.

Let us know if we can help you with any other doubts or issues.

Have a nice day!

Edited. Response below.

Hello there!
I hope you are doing well ??

Unfortunately, at the moment we only support the classic layout, so the blocks one would not let the plugin work properly.

I hope this information was helpful.

Have a nice day!!

Hello there!
I hope you are doing great ??

Unfortunately, there is no way to export/import Add-ons in the plugin. So, for this you would need to set them up manually.

I hope this information was helpful. We remain at your disposal for any other doubt or issue.

Have a nice day!

Hello there!

In the premium version, you can select to show options as a toggle in the “Display & Style” tab.
You can also set a conditional logic that shows specific options depending on other option selections.

I hope this information was helpful.

Have a nice day!