vanessau
Forum Replies Created
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Hi Oscar,
Thanks for your reply.
You’re right, it first displays the right amount and only changes if you go to a European country and then go back to a Non-European country.I tried changing the EU 20% price to €94 just to test, and it then showed $94 for Non-European after going back and forth.
So for some reason, it takes the EU 20% price and just shows it with a $ sign.We will check if we can see something in the log files – we will keep you posted.
Thanks again for your help,
Vanessa
I’ve deactivated our VAT Plugin “WooCommerce EU VAT Compliance (Premium)” but it didn’t help unfortunately, price is still displayed wrong.
https://www.dropbox.com/s/vcgo3n4teo65i2b/Screenshot%202017-11-17%2010.08.40.png?dl=0
Would you have any other ideas? Thanks a lot for your help, we’re really getting a bit desperate already!
Hi Oscar,
Thanks for your reply.
No, we always enter prices excluding tax.
(see screenshot below)
https://www.dropbox.com/s/b146b70dyrjq1pn/Screenshot%202017-11-17%2009.23.46.png?dl=0Also the tax rates for both Switzerland and the US are set to zero. (see screenshot in my previous message).
Is there anything else that could cause this?
Thanks for your help!
Vanessa
- This reply was modified 7 years, 3 months ago by vanessau.
To add to this – the displayed price is either $96.64 or $95.83, these prices are the ones that we entered for European countries with 19% VAT and 20% VAT respectively.
So instead of applying the correct price for “Non-Europe”, it simply takes the price for Europe and displays it in US$.
Here some screenshots:
Product -> Price settings for “Non-Europe”:
https://www.dropbox.com/s/cx889zw0prv1wki/Screenshot%202017-11-16%2015.50.16.png?dl=0Zone settings – “Non-Europe”: (testing for CH and US, both included here)
https://www.dropbox.com/s/gq0gl1i66qgkdpu/Screenshot%202017-11-16%2015.55.25.png?dl=0Price displayed at checkout (billing country: Switzerland)
https://www.dropbox.com/s/s44kmmlk4qjtprm/Screenshot%202017-11-16%2015.55.39.png?dl=0Thanks for your help!