vcassar

Hi, the developer of the other plugin is asking you the following question in order find the issue: can you help please? Thnaks

“Can you ask the developer of that plugin what triggers the invoice? Is it a WooCommerce status? ”

Thanks for your help. Have just contacted them. Will update this thread if I find a resolution.

Looks like the issue may come from https://neversettle.it/buy/wordpress-plugins/ns-fba-for-woocommerce/ this sends our order to Amazon for shipping and changes the status of the order to “completed”, but somehow doesn’t lead to an invoice being generated. (if the order is manually changed to Completed, it works)

Any idea if the issue could come form you or from them?

As far as I can tell, yes it’s configured correctly. See https://take.ms/VEpBL (do oyu see anything wrong there?)

I’ll install WP Mail logging now…

Hi, thanks. I had ‘Enable invoice number’ enabled. But my invoices never generate by themselves. I always have to click on Create PDF invoice (https://take.ms/K8NDo)

Is this the reason why they do not send when the order is complete?

If so, how can I fix this issue?

I look forward to hearing back from you,

ps: happy to pay you to fix this,

I used [xy_{taxonomy_name} name_after=’, ‘]

Great, it works. Thanks

Hi, thanks for this. So if I want a space I add ‘description_after’ in the sort code? Like so? [xy_{name of taxonomy} description_after]

I am a bit confused…

Did you?