Campaign Monitor

Hi there,

Sorry to hear of the trouble with this! The error looks like it could be the result of a time out. We were making some updates today which may have had an impact here. Are you able to retry the steps you took before seeing this error now, to see if this was a temporary issue related to this update.

If you continue to see problems, could you contact our support team directly and let us know the URL for your website and the steps you took before seeing this error.

Thank you for your patience.

Hi @visser ,

Thanks for taking the time to reach out about this!

Just wanted to let you know that our team has pushed out a fix for this.

We hope that might help and do let us know if you’re noticing otherwise.

Hi @byazzle ,

We wanted to let you know that your feedback has been passed onto our product team.

Whilst not a function, your thoughts are greatly appreciated.

Thanks for taking the time to reach out!

Hi @snowdriftrebeccanathan ,

Thanks for reaching out – We’d like to take a closer look at the details with you there!

We’ve had a look at link you have provided and the form there appears to be working as expected.

Would you be able to elaborate on ‘Shortcode not working’ a little more?

If any of the information is account specific, please feel free to reach out directly via the ‘Contact Support’ here – https://help.campaignmonitor.com/ (You can mention this is for the Campaign Monitor for WordPress team).

Thanks and hear from you soon!

Hi @iamhere ,

Thanks for taking the time to reach out – Could you please help us out with a few details:

– What version of the plugin are you currently running?
– Do you use any of our other plugins?

Thanks!

Hi again @koolkatwebdesigns ,

We wanted to reach back out and let you know that we just released a newer version of our plugin.

Could you please try the latest version and letting us know if you’re still experiencing the same?

Thanks and let us know how that goes!

Hi @koolkatwebdesigns ,

Thanks for reaching out today!

We’d like to take a closer look at the details with you there.

Could we please ask you to submit the details in full here for our Support team – https://help.campaignmonitor.com/contact

If there are any additional details you would like to include, please do.

Thanks!

Hi there, Sorry for the limitation here, I definitely understand the frustration. There isn’t a way to change the order right now, but I have gone ahead and added a vote on your behalf to our feature wish list. If we are able to go ahead with that, we’ll be able to let you know.

Thanks for your patience!

Hi @ten12design ,

Thanks for reaching out today!

Yes, we still offer support for the plugin and the Elementor page build mentioned should work.

Do let us know if you run into any troubles though ??

Hi again @stephen87 ,

Thanks for taking the time to submit the information to us.

The team will be able to review the details and respond back.

Appreciate your patience with us!

Hi?@stephen87?,

Thanks for taking the time to reach out and we’d like to assist by further investigating the matter with you there.

Could you please submit a case to our team here – https://help.campaignmonitor.com/ , with the following details:

– CM WooCommerce plugin , PHP and WordPress version
– CM account details
– Steps to reproduce (if possible)

Thanks!

Hi @howardpw,

Thanks for reaching out regarding the matter and clarifying the troubles you’re running into there.

If you haven’t already, could you please try disabling the WooCommerce plugin first and then reconnecting the WordPress plugin?

Please let us know how that goes – Thanks!

Hey there!

Thanks for your question, this problem would most often crop up, if after reinstalling the plugin, you don’t then reconnect. To do this, head to the Campaign Monitor Plugin by clicking on Subscribe Forms on the left hand side, then Settings. On this page, you can see the options to enter a client ID etc. From this page, click the option to disconnect account. Then once that’s processed, use the link to Connect the account. You’ll be asked to enter your Campaign Monitor account details and connect the account from scratch.

Thank you for your patience with this!

Hi @carolinetw and @cinnamon2 ,

Thanks for getting in touch about this. I was wondering if I could get a bit more information from you to better assist. Could you please provide the following?

? your WordPress version
? your PHP version
? your current Campaign Monitor plugin version

Could you also please try disconnecting and then reconnecting the plugin under the plugin settings to see if that resolves the issue? Thanks, we’ll be waiting to hear from you!

Hi Ben,

Thank you for posting your question and sorry for the hassle with this! I can see the same thing when testing on this side. I’ve put this forward as an improvement for future updates to the plugin, if we can go ahead with that, we’ll be sure to let you know.

If you need further help with rearranging your list to get data in the right place, we can help out. If you can contact us here: https://help.campaignmonitor.com/ and provide your account details, we can help out.

Thanks again and sorry for the trouble with this!