Campaign Monitor

@geoffreym looking into this, our engineers suspect that you need to uninstall and re-install the plugin as the changelog you’re citing is from v2.0.

If this does not work, please email us at [email protected] with screenshots so that we can troubleshoot further.

Thanks!

@geoffreym also can you please clarify:
– your WP version
– your PHP version
– your current plugin version
– what action you were taking when the error happened?

@geoffreym curious what the technical difficulties were, per the final statement, and what instructions were subsequently emailed to you?

Hi @geoffreym, have you updated to 2.8 and re-connected it to your Campaign Monitor account?

Hi @discomidget, to confirm have you disconnected and reconnected your Campaign Monitor account to the plugin after the update? That is what will resolve any connection issues.

Please rest assured any forms you created will remain available as you’ve configured them after reconnecting to your Campaign Monitor account.

Hi @discomidget sorry to hear of the continued issues. Did you disconnect and reconnect to your Campaign Monitor account after updating the plugin? Without reconnecting the plugin, the connection will remain broken.

Our engineers are seeing if they reproduce the issues you have experienced, but please let me know if reconnecting the plugin to your account resolves the issue.

@dnyanraja so great to hear! Please let us know if you have any other requests/recommendations for the plugin as we work to make it EVEN better.

Totally understand and appreciate the transparency. We now have a team dedicated to integrations (with a focus on WordPress) so we will be updating and enhancing the plugin regularly going forward. Hopefully, you are able to try it again soon! We look forward to your feedback.

Hi @siteadvice @dnyanraja. We released a major update yesterday that should resolve the issues you experienced. Please update your plugin and let us know if there’s anything else that requires our attention or if you have any other feedback to share. Appreciate it!

Hi @gcotter @dnyanraja. We released a major update yesterday that should resolve the connectivity issues you stated. Please update your plugin and let us know if there’s anything else that requires our attention or if you have any other feedback to share. Appreciate it!

@kelter We have just released a new version of the plugin. Please give it a go and let us know if it resolves the issues with the Ninja Forms. Otherwise, happy to look into this for you.

Thanks @skylabb! Keen to hear how it goes for you and any improvements we can make now that it is fixed.

Hi @lorec76 @skylabb and @discomidget. We released a major update today that should resolve the issues you surfaced. Please update the plugin and let us know if there’s anything else that requires our attention. We are increasing the focus on our plugin and planning further optimizations in the future, so we are keeping a close eye on your feedback and greatly appreciate it!

Hi @celarbi. We released a major update today that resolved many reported issues, and were able to successfully leverage the shortcode. Please update the plugin and try this again. If still not working, please let us know where you were trying to add the shortcode and we are happy to investigate the issue further for you.

We are increasing the focus on our plugin and planning further optimizations in the future, so we greatly appreciate your feedback!

Hi @gcotter. We released a major update today that should resolve the issues you surfaced regarding the plugin randomly ceasing to work. Please update the plugin and let us know if there’s anything else that requires our attention. We are increasing the focus on our plugin and planning further optimizations in the future, as well as enhancing the overall support experience. Thanks so much for your feedback!