vikas111805035

Hi @dan009,

We have made the necessary changes regarding this and pushed them in our latest version( 6.0.6 ) of the 2FA plugin.

We are closing this ticket now.

You can reopen this ticket whenever you need assistance with miniOrange Two Factor Authentication – (2FA) plugin.

Regards,
miniOrange Team

Hi @dan009,

We are closing this ticket for now.
You can reopen this ticket in future if you have any questions or concerns regarding miniOrange Two Factor Authentication – (2FA) plugin.

Regards,
miniOrange Team

Hi @dan009,

Thank you for your response. We understand your concerns, and we truly appreciate your feedback.

To clarify, the “Send plugin configuration” option is designed to help us analyze potential issues related to our plugin. The fetched data is used solely for troubleshooting and improving compatibility. We acknowledge your point and will review our wording to make it clearer in the future.

Regarding email communication, our intent was to assist users who provide feedback about their experience. However, we recognize that explicit consent for contact should be clearer. We sincerely apologize if our outreach felt intrusive, and we will ensure improvements in our process.

Your privacy is important to us, and we will take your feedback into account to refine our approach.

If there’s anything else you’d like to discuss, we’re happy to assist.

Regards,
miniOrange Team

Hi @dan009,

Thank you for sharing your concerns. We sincerely apologize for any misunderstanding regarding the feedback form.

To clarify, our 2FA plugin deactivation feedback form includes a “Send plugin configuration” option, which is specifically meant to request user consent before fetching any details.

We only use the provided email address to reach out users who might be facing issues or require further assistance to setup our two factor authentication plugin.

Regards,
miniOrange Team

Hi?@dan009,

Thank you for bringing this to our attention.

We will do the necessary changes in the 2FA plugin for this matter and will update you about the same.

Regards,
miniOrange Team

Hello Venessa,

We are closing this ticket as we haven’t heard back from you.
You can reopen this ticket whenever you need assistance with miniOrange Two Factor Authentication – (2FA) plugin.

Regards,
miniOrange Team

Hello?Venessa,

Could you please share the exact error message that you are facing at the time of login using our 2FA plugin? This will help us to understand the issue better and assist you accordingly.

You can login using the Backup Codes also, if your conventional 2FA method is not working.

Let me know if you need further assistance.

Regards,
miniOrange Team

Hello?@rashidavc18,

We are closing this ticket as we haven’t heard back from you.
You can reopen this ticket whenever you need assistance with miniOrange Two Factor Authentication – (2FA) plugin.

Regards,
miniOrange Team

Hello?@rashidavc18,

Could you please let us know if you were facing any error messages after completing the setup wizard?

If possible, please provide us with the steps to replicate the issue so that we could investigate this further.

Regards,
miniOrange Team