vinciteam

Follow-up on GA4 Data Hiccup – Need Your Expertise

Hi Carolm,

I hope this message finds you well. Following your previous advice, we diligently updated all the plugins and delved into the data, but unfortunately, we’re still encountering a persistent hiccup.

Please see the above message

Hey Carolm,

Hope you’re doing well. So, we followed your advice, updated all the plugins, and dug into the data. Still, we’re stuck with this data hiccup.

We ran a couple of tests in GA4 to check the purchase events, and things aren’t adding up. First, we did an ‘add to cart’ for two different products straight from the shop page, but GA4 didn’t track any purchase events.
Product: Travel Maximal Strength Serum & Maximal Strength Emu Dermyl
https://prnt.sc/4JZh1rmK_at_

Then, we went to a single product page, placed an order, but set the quantity to 3. Checked the Realtime report in GA4, and it only tracked the purchase event once, and for $45 (single product price), even though the total order was $137 (3 quantities price).
Product: Travel Maximal Strength Serum
https://prnt.sc/V4YoFkQZlJ37

It’s been a while, and we’re kinda stuck. Could you please take a look when you get a chance?

Thanks a bunch!

Hi Zubair
Thank you so much for looking at my issue. I have added the System Status report below please have look now. Please consider replying promptly, I really need to solve the issue.
One more thing, I would like to let you know that our client has ExactMetrics plugin installed on the site and created another Web Data stream in GA4(https://prnt.sc/XB6fXHOT8kCj ) for that plugin. And connected that stream to the ExactMetrics Analytics plugin.

System Status

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### WordPress Environment ###

WordPress address (URL): https://www.juliathuntermd.com
Site address (URL): https://www.juliathuntermd.com
WC Version: 8.4.0
REST API Version: ? 8.4.0
WC Blocks Version: ? 11.6.2
Action Scheduler Version: ? 3.7.0
Log Directory Writable: ?
WP Version: 6.4.3
WP Multisite: –
WP Memory Limit: 512 MB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.4.33
PHP Post Max Size: 256 MB
PHP Time Limit: 300
PHP Max Input Vars: 1000
cURL Version: 7.29.0
NSS/3.28.4

SUHOSIN Installed: –
MySQL Version: 5.5.68-MariaDB
Max Upload Size: 256 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 8.4.0
WC Database Prefix: wp_
Total Database Size: 630.14MB
Database Data Size: 418.02MB
Database Index Size: 212.12MB
wp_woocommerce_sessions: Data: 2.02MB + Index: 0.02MB + Engine InnoDB
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wp_mw_wc_qbo_desk_qbd_vendors: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
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wp_pmxe_exports: Data: 0.04MB + Index: 0.00MB + Engine MyISAM
wp_pmxe_google_cats: Data: 0.26MB + Index: 0.05MB + Engine MyISAM
wp_pmxe_posts: Data: 0.02MB + Index: 0.01MB + Engine MyISAM
wp_pmxe_templates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_pmxi_files: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_pmxi_history: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_pmxi_images: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
wp_pmxi_imports: Data: 0.02MB + Index: 0.00MB + Engine MyISAM
wp_pmxi_posts: Data: 0.02MB + Index: 0.02MB + Engine MyISAM
wp_pmxi_templates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
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wp_posts: Data: 16.38MB + Index: 3.75MB + Engine InnoDB
wp_redirection_404: Data: 2.02MB + Index: 0.45MB + Engine InnoDB
wp_redirection_groups: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_redirection_items: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_redirection_logs: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_revslider_css: Data: 0.13MB + Index: 0.00MB + Engine InnoDB
wp_revslider_layer_animations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_revslider_navigations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_revslider_sliders: Data: 0.23MB + Index: 0.00MB + Engine InnoDB
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wp_swift_performance_warmup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_termmeta: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
wp_terms: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
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wp_term_taxonomy: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
wp_tm_taskmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_tm_tasks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_toolset_post_guid_id: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
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wp_userfeedback_survey_responses: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_usermeta: Data: 13.52MB + Index: 14.03MB + Engine InnoDB
wp_users: Data: 1.52MB + Index: 0.47MB + Engine InnoDB
wp_user_registration_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_admin_notes: Data: 0.13MB + Index: 0.00MB + Engine InnoDB
wp_wc_admin_note_actions: Data: 0.08MB + Index: 0.02MB + Engine InnoDB
wp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_customer_lookup: Data: 1.52MB + Index: 0.48MB + Engine InnoDB
wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_orders: Data: 0.02MB + Index: 0.11MB + Engine InnoDB
wp_wc_orders_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_addresses: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_operational_data: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_product_lookup: Data: 4.52MB + Index: 5.97MB + Engine InnoDB
wp_wc_order_stats: Data: 2.52MB + Index: 1.09MB + Engine InnoDB
wp_wc_order_tax_lookup: Data: 0.42MB + Index: 0.36MB + Engine InnoDB
wp_wc_product_attributes_lookup: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_product_meta_lookup: Data: 0.06MB + Index: 0.09MB + Engine InnoDB
wp_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
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### Post Type Counts ###

acf: 2
attachment: 1340
cc_restriction: 1
custom_css: 4
customize_changeset: 8
divi_overlay: 3
easyimageslider: 1
et_pb_layout: 59
fts: 1
nav_menu_item: 216
oembed_cache: 5
page: 127
popup: 3
popup_theme: 10
post: 21
product: 281
project: 37
revision: 37
rp_shop_giftcard: 3
sa_slider: 2
shop_coupon: 25
shop_order: 13120
shop_order_refund: 2
shortcode_maker: 1
smart_offers: 6
sp_wpsp_shortcodes: 55
user_registration: 1
vgpc: 1
wc_membership_plan: 2
wc_product_tab: 1
wc_user_membership: 148
wcp_carousel: 1
wcps: 2
woo_discount: 2
woocarousel: 1
wp-types-group: 1
wpbdp_listing: 1
wpcf7_contact_form: 2
wpcode: 2
yith_wcps_type: 1

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (77) ###

ManageWP - Worker: by GoDaddy – 4.9.19
Page Builder Everywhere: by Stephen James – 2.0.1
Add Categories to Pages.: by a.ankit – 1.2
CAPTCHA 4WP: by WP White Security – 7.1.1
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Better Font Awesome: by Mickey Kay – 2.0.4
Better Search Replace: by WP Engine – 1.4.5
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Code Snippets: by Code Snippets Pro – 3.6.2
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Divi 100 Back To Top: by Elegant Themes – 0.0.1
Divi Overlays: by Divi Life — Tim Strifler – 2.2
ExactMetrics - Media Addon: by ExactMetrics Team – 1.1.1
ExactMetrics Pro: by ExactMetrics – 7.23.1
Facebook for WooCommerce: by Facebook – 3.1.9
Feed Them Social - Page, Post, Video and Photo Galleries: by SlickRemix – 4.2.0
GDPR: by Trew Knowledge – 2.1.2
GTmetrix for WordPress: by GTmetrix – 0.4.8
Lock User Account: by teknigar – 1.0.5
Login Form Shortcode: by Pippin Williamson – 1.0
Login Logout Register Menu: by Vinod Dalvi – 2.0
Simple Login-Logout Shortcode: by Pronto Tools – 1.1.0
Metorik Helper: by Metorik – 1.7.1
MyWorks Woo Sync for QuickBooks Desktop - Custom Field Mapping: by MyWorks Design – 1.0.0
WooCommerce Sync for QuickBooks Desktop - by MyWorks Software: by MyWorks Software – 1.8.3
Pixel Caffeine: by AdEspresso – 2.3.0
PixelYourSite: by PixelYourSite – 9.4.7.1
Popup Maker: by Popup Maker – 1.18.2
Post Duplicator: by Metaphor Creations – 2.32
Proxy & VPN Blocker: by RickstermUK – 2.3.1
Really Simple SSL: by Really Simple Plugins – 7.2.1
reCAPTCHA for WooCommerce: by Elliot Sowersby
RelyWP – 1.3.2

Redirection: by John Godley – 5.4.1
Shortcode in Menus: by Gagan Deep Singh – 3.5.1
Slide Anything - Responsive Content / HTML Slider and Carousel: by  – 2.4.9
Smart Offers: by StoreApps – 3.15.1
Easy Updates Manager: by Easy Updates Manager Team – 9.0.17
WooCommerce Edit Order Numbers: by UltimateWoo – 1.1.1
Use Any Font: by Dnesscarkey – 6.3.05
User Role Editor: by Vladimir Garagulya – 4.64.1
Import Export WordPress Users and WooCommerce Customers: by WebToffee – 2.5.0
ELEX USPS WooCommerce Shipping: by ELEXtensions – 4.4.5
Webgility: by Webgility – v368
Widget CSS Classes: by Jory Hogeveen – 1.5.4.1
Widget Logic: by WPChef – 5.10.4
Woo Discount Rules PRO 2.0: by Flycart – 2.6.1
Woo Discount Rules: by Flycart – 2.6.2
Force Authentification Before Checkout for WooCommerce: by Luiz Bills – 1.4.4
Woo Manage Fraud Orders: by Prasidhda Malla – 2.6.1
WooCommerce Product Slider Pro: by ShapedPlugin – 2.1.1
WooShipping: by WooShipping – 3.0.3
WooCommerce Checkout Manager: by QuadLayers – 7.4.2
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WooCommerce Google Analytics Integration: by WooCommerce – 1.8.13
WooCommerce Instagram: by KoiLab – 4.6.1
WooCommerce Memberships: by SkyVerge – 1.25.2 (update to version 1.26.0 is available)
Merchant e-Solutions WooCommerce Payment Gateway - CC: by WooThemes – 0.0.1
WooCommerce Min/Max Quantities: by WooCommerce – 4.1.3 (update to version 4.1.4 is available)
WooCommerce Sequential Order Numbers Pro: by SkyVerge – 1.20.3 (update to version 1.21.0 is available)
WooCommerce FedEx Shipping: by WooCommerce – 3.8.2 (update to version 3.9.0 is available)
WooCommerce UPS Shipping: by WooCommerce – 3.5.7
WooCommerce Smart Coupons: by StoreApps – 8.12.0 (update to version 8.15.0 is available)
WooCommerce Tab Manager: by SkyVerge – 1.16.0
WooCommerce: by Automattic – 8.4.0 (update to version 8.5.2 is available)
Wordfence Security: by Wordfence – 7.11.1
Yoast SEO: by Team Yoast – 21.8
WP Featherlight: by Cipher – 1.3.4
WP Mail SMTP Pro: by WP Mail SMTP – 3.11.1
LightStart - Maintenance Mode, Coming Soon and Landing Page Builder: by Themeisle – 2.6.9
WP-Optimize - Clean, Compress, Cache: by David Anderson
Ruhani Rabin
Team Updraft – 3.2.22

WP Rollback: by Impress.org – 1.7.1
WP Activity Log: by Melapress – 4.6.2
WP YouTube Lyte: by Frank Goossens (futtta) – 1.7.22
ReCaptcha v2 for Contact Form 7: by IQComputing – 1.4.4
YITH WooCommerce Anti-Fraud Premium: by YITH – 1.34.0

### Inactive Plugins (9) ###

ELEX WooCommerce DHL Express Shipping - Basic: by ELEXtensions – 3.0.0
Health Check & Troubleshooting: by The www.ads-software.com community – 1.7.0
Login/Signup Popup: by XootiX – 2.5
MyWorks Woo Sync for QuickBooks Desktop - Compatibility: by MyWorks Design – 1.0.0
User Registration: by WPEverest – 3.1.3
User Verification: by PickPlugins – 2.0.22
WP Activity Log for WooCommerce: by WP White Security – 1.5.2
WP File Manager: by mndpsingh287 – 7.2.2
WP Mail SMTP: by WP Mail SMTP – 3.11.0

### Dropin Plugins (2) ###

db-error.php: db-error.php
maintenance.php: maintenance.php

### Must Use Plugins (3) ###

Health Check Troubleshooting Mode: by  – 1.9.1
ManageWP - Worker Loader: by GoDaddy –
Swift Performance Lite early loader: by  –

### Settings ###

API Enabled: ?
Force SSL: ?
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
subscription (subscription)
variable (variable)
variable subscription (variable-subscription)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to Woo.com: ?
Enforce Approved Product Download Directories: –
HPOS feature screen enabled: –
HPOS feature enabled: –
Order datastore: WC_Order_Data_Store_CPT
HPOS data sync enabled: –

### WC Pages ###

Shop base: #4784 - /buy-now/
Cart: #7 - /cart/
Checkout: #8 - /checkout/
My account: #9 - /my-account/
Terms and conditions: #3881 - /terms-and-conditions/

### Theme ###

Name: Wholistic
Version: 1.0.1496811723
Author URL: https://www.terminusagency.com
Child Theme: ?
Parent Theme Name: Divi
Parent Theme Version: 4.23.4
Parent Theme Author URL: https://www.elegantthemes.com
WooCommerce Support: ?

### Templates ###

Overrides: –

### Memberships ###

Restriction mode:: Hide content only
Public content:: –
Excluded from discounts:: –
Membership plans:: 2
Certified Professionals:: Members: 11Access method: Manual assignment onlyAccess length: Unlimited
Professionals:: Members: 137Access method: Manual assignment onlyAccess length: Unlimited

### Admin ###

Enabled Features: activity-panels
analytics
product-block-editor
coupons
core-profiler
customer-effort-score-tracks
import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
product-variation-management
product-virtual-downloadable
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page

Disabled Features: customize-store
minified-js
new-product-management-experience
product-external-affiliate
settings
async-product-editor-category-field

Daily Cron: ? Next scheduled: 2024-02-07 16:54:27 -08:00
Options: ?
Notes: 200
Onboarding: completed

### Action Scheduler ###

Complete: 3,420
Oldest: 2024-01-07 03:20:30 -0800
Newest: 2024-02-07 02:54:52 -0800

Failed: 2,365
Oldest: 2019-11-19 10:21:05 -0800
Newest: 2024-02-06 07:27:41 -0800

Pending: 9
Oldest: 2024-02-07 03:50:48 -0800
Newest: 2024-02-12 14:02:44 -0800


### Instagram ###

Connected: ?
Facebook page: ?
Catalog permalink: product-catalog/
Catalog interval: 1h
Catalog directory writable: ?

### Product Catalogs ###


### Smart Coupons related settings ###

Number of coupons to show: 5
Number of characters in auto-generated coupon code: 
Valid order status for auto-generating coupon: processing
completed

Include tax in the amount of the generated gift card: 
Deduct credit/gift before doing tax calculations: no
Gift Card discount is inclusive of tax: no
Automatic deletion: no
Coupon emails: yes
Printing coupons: yes
Sell gift cards at less price?: no
Use gift card applied in first subscription order for subsequent renewals until credit reaches zero: yes
Renewal orders should not generate coupons even when they include a product that issues coupons: no
Allow sending of coupons to others: yes
Allow schedule sending of coupons?: 
Combine emails: 
Auto generated coupon email: yes
Combined auto generated coupons email: no
Acknowledgement email: yes
Enable taxes: yes
Prices entered with tax: no
Rounding: no
Display prices in the shop: excl
Display prices during cart and checkout: excl
Display tax totals: itemized
Enable the use of coupon codes: yes
Calculate coupon discounts sequentially: no
Account endpoints > Coupons: wc-smart-coupons

### Status report information ###

Generated at: 2024-02-07 03:07:47 -08:00
`

Thanks. I hope the multi-site vulnerability issue will get fixed in the next update.