Vinod Kumar

Hey, Please create a Support Request here https://business.intern.facebook.com/business/help/

Hey, Apologies for delay in response! We are actively working on this issue. Expect a response sometimes next week.

This indicates that your ‘Product View’ events are being correctly attributed to Catalog items, whereas other events are not maybe they are not being sent. It will work fine once we start getting their events.

Regarding the original issue, have the Purchase events started getting correctly attributed to your Ads now? Did disabling the Pixel Cat Lite plugin resolve the problem?

Hello, do you mind sharing?the full system report, so that we can see all of the active plugins, etc?

Hey, We are aware of multiple issues with Product Sets functionalities in the plugin. We will prioritise fixing it later this year.

Hey, Also try disabling the plugins ‘Pixel Cat Lite’ and ‘LiteSpeed Cache’.

Hey, Thanks for highlighting the issue. We will fix it this week.

Hey, Have you installed the ‘Facebook for WooCommerce’ plugin and completed the onboarding process? If not, please install the?plugin?and complete the onboarding by following these?instructions.

Hey, This issue is now resolved in the latest plugin version 3.3.2

Hi, were you able to resolve the issue?

This issue is resolved in the latest plugin version 3.3.2

Hey, Also please share the?site’s full?System Status report?to help us troubleshoot the?issue further?

Hi, I’ve enabled Event Matching for your Catalog. You can expect to see events start getting matched within the next 48 hours.

I noticed that there are only 60 products in your catalog. To improve the event match rate, please ensure that you share all of your WooCommerce products.

From the snapshots, I can see that you’ve explored the Events tab in Commerce Manager. You can click the ‘View In Events Manager’ button to better diagnose the events we’re receiving.

I don’t think the issue you’re facing is due to any version compatibility issues.

Could you please share a snapshot showing that 10-15 purchases have occurred? I’ll escalate this internally to the right support queue.

Issue has been resolved.

Hi, I acknowledge the issue and would like to help you resolve it. However, I need some more information about your setup.

Can you also share the?site’s system report? This will help me better understand your configuration and provide a more accurate solution.