Vinod Kumar

Hey, Can you please share your Pixel ID ?

Hello, thank you for bringing this bug to our attention. We will ensure that it is fixed in the next version of our plugin, which is scheduled for release later this week.

To fix it by yourself, please update your WooCommerce plugin version to 9.2.0 or higher.

Hey, could you please go to?Commerce Manager?and open the catalog connected with the ‘Facebook For WooCommerce’ plugin? Then, navigate to the Events tab, where you’ll see that a few issues related to your pixel setups are highlighted.

Hey, To provide the quantity (or inventory) of the items, please follow these steps:

1. Go to the products in your WooCommerce store.
2. Select the product you want to update.
3. Navigate to the ‘Inventory’ tab.
4. Check the checkbox next to ‘Stock management’.
5. Provide the quantity of the item.
6. Save the product.

Regarding Event Match Rate issue, please share your catalog_id or pixel_id

Hello, I noticed there are some issues with your Pixel setup, which are highlighted?here. Could you please address these issues and check if the problem persists?

Hey, Can you share some more information like which catalog_id or pixel_id did you select during onboarding ?

The plugin ‘Facebook For WooCommerce’ have API integration with Meta APIs to synchronise your products from WooCommerce store in real time.
I can see that your catalog syncing issue is now resolved. Closing this request now.

I can see now that your products have been created and synced successfully.

For Shops, you may need to provide the quantity (or inventory) of the items. To do this, please follow these steps:

1. Go to the products in your WooCommerce store.
2. Select the product you want to update.
3. Navigate to the ‘Inventory’ tab.
4. Check the checkbox next to ‘Stock management’.
5. Provide the quantity of the item.
6. Save the product.

By following these steps, you should be able to update the quantity of your products for Shops.
Here are more details around Shops Onboarding – https://www.facebook.com/business/help/268860861184453?id=1077620002609475
Let me know if you have any further questions.

• This reply was modified 1 month, 1 week ago by Vinod Kumar.

Did you install the plugin ‘Facebook For WooCommerce’ and completed the onboarding ? I can see your catalog isn’t connected with your WooCommerce store yet. Please install the plugin and complete the onboarding. Here are the instructions.

Hey, Can you please share your Catalog ID and the ID of this product in your WooCommerce store ? I can have a quick look.