jerry03

Hi @bisratlearn

Issue is resolved after a plugin update. Don’t know the exact reason but it is working now.

Thanks.

• This reply was modified 1 year, 3 months ago by jerry03.

Thanks for the reply, Here you can check the required details

System report:

`
### WordPress Environment ###

WC Version: 7.5.1
REST API Version: ? 7.5.1
WC Blocks Version: ? 9.6.6
Action Scheduler Version: ? 3.6.0
Log Directory Writable: ?
WP Version: ? 6.2.2 - There is a newer version of WordPress available (6.3)
WP Multisite: –
WP Memory Limit: 2 GB
WP Debug Mode: –
WP Cron: ?
Language: en_AU
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.4.33
PHP Post Max Size: 2 GB
PHP Time Limit: 9000
PHP Max Input Vars: 1000
cURL Version: 8.2.0
OpenSSL/1.1.1u

SUHOSIN Installed: –
MySQL Version: 5.7.43
Max Upload Size: 2 GB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 7.5.1
WC Database Prefix: wp_
Total Database Size: 57.91MB
Database Data Size: 48.94MB
Database Index Size: 8.97MB
wp_woocommerce_sessions: Data: 1.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_order_itemmeta: Data: 0.19MB + Index: 0.09MB + Engine InnoDB
wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_actions: Data: 0.05MB + Index: 0.11MB + Engine InnoDB
wp_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_logs: Data: 0.11MB + Index: 0.09MB + Engine InnoDB
wp_alp_pickup_location: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_comments: Data: 0.05MB + Index: 0.09MB + Engine InnoDB
wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_options: Data: 4.27MB + Index: 0.16MB + Engine InnoDB
wp_ph_bookings_availability_calculation_data: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_pmxe_exports: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_pmxe_google_cats: Data: 0.38MB + Index: 0.00MB + Engine InnoDB
wp_pmxe_posts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_pmxe_templates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_pmxi_files: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_pmxi_hash: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
wp_pmxi_history: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_pmxi_images: Data: 0.08MB + Index: 0.00MB + Engine InnoDB
wp_pmxi_imports: Data: 1.52MB + Index: 0.00MB + Engine InnoDB
wp_pmxi_posts: Data: 0.08MB + Index: 0.00MB + Engine InnoDB
wp_pmxi_templates: Data: 0.17MB + Index: 0.00MB + Engine InnoDB
wp_postmeta: Data: 9.52MB + Index: 4.03MB + Engine InnoDB
wp_posts: Data: 26.52MB + Index: 0.47MB + Engine InnoDB
wp_revslider_css: Data: 0.13MB + Index: 0.02MB + Engine InnoDB
wp_revslider_css_bkp: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_revslider_layer_animations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_revslider_layer_animations_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_revslider_navigations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_revslider_navigations_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_revslider_sliders: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
wp_revslider_sliders_bkp: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_revslider_slides: Data: 0.25MB + Index: 0.02MB + Engine InnoDB
wp_revslider_slides_bkp: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_revslider_static_slides: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_revslider_static_slides_bkp: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_simple_history: Data: 0.38MB + Index: 0.16MB + Engine InnoDB
wp_simple_history_contexts: Data: 2.02MB + Index: 1.84MB + Engine InnoDB
wp_termmeta: Data: 0.08MB + Index: 0.03MB + Engine InnoDB
wp_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_term_relationships: Data: 0.08MB + Index: 0.06MB + Engine InnoDB
wp_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_usermeta: Data: 0.22MB + Index: 0.14MB + Engine InnoDB
wp_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wcpdf_invoice_number: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_admin_notes: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
wp_wc_admin_note_actions: Data: 0.06MB + Index: 0.02MB + Engine InnoDB
wp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_product_attributes_lookup: Data: 0.08MB + Index: 0.06MB + Engine InnoDB
wp_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_product_meta_lookup: Data: 0.11MB + Index: 0.20MB + Engine InnoDB
wp_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woodmart_wishlists: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woodmart_wishlist_products: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wpfm_backup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpmailsmtp_debug_events: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpmailsmtp_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpr_rocket_cache: Data: 0.05MB + Index: 0.08MB + Engine InnoDB
wp_wpr_rucss_used_css: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_yoast_indexable: Data: 0.16MB + Index: 0.09MB + Engine InnoDB
wp_yoast_indexable_hierarchy: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_yoast_primary_term: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_yoast_seo_links: Data: 0.06MB + Index: 0.03MB + Engine InnoDB

### Post Type Counts ###

attachment: 740
cms_block: 3
custom_css: 1
custom-css-js: 2
foogallery: 1
mc4wp-form: 1
nav_menu_item: 103
page: 17
post: 3
product: 156
product_variation: 298
revision: 974
shop_order: 29
tm_global_cp: 1
woodmart_sidebar: 1
wpcf7_contact_form: 1

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (26) ###

Advanced Local Pickup for WooCommerce: by zorem – 1.5.1
Contact Form 7: by Takayuki Miyoshi – 5.7.5.1
Simple Custom CSS and JS: by SilkyPress.com – 3.43
GTM4WP: by Thomas Geiger – 1.16.2
WPBakery Page Builder: by Michael M - WPBakery.com – 6.10.0
Bookings and Appointments For WooCommerce Premium: by PluginHive – 3.1.8
reCAPTCHA for WooCommerce: by Elliot Sowersby
RelyWP – 1.3.0

Replace Image: by WP Zone – 1.1.7
Slider Revolution: by ThemePunch – 6.6.11
Safe SVG: by 10up – 2.1.0
Simple History: by P?r Thernstr?m – 4.0.1
Tawk.to Live Chat: by Tawkto – 0.8.0
Tidio Chat: by Tidio Ltd. – 6.0.8
Converter for Media: by matt plugins – 5.8.4
WooCommerce Stripe Gateway: by WooCommerce – 7.4.1
Pixel Manager for WooCommerce: by SweetCode – 1.32.1
WooCommerce PayPal Payments: by WooCommerce – 2.1.0 (update to version 2.2.0 is available)
PDF Invoices & Packing Slips for WooCommerce: by WP Overnight – 3.3.1
Extra Product Options & Add-Ons for WooCommerce: by ThemeComplete – 6.3.2
WooCommerce: by Automattic – 7.5.1 (update to version 8.0.2 is available)
Woodmart Core: by  – 1.0.35
Yoast SEO: by Team Yoast – 20.3
WP All Import Pro: by Soflyy – 4.7.8
WP Captcha: by Devnath verma – 2.0.0
WP Mail SMTP: by WP Mail SMTP – 3.8.0
WP All Import - WooCommerce Import Add-On Pro: by Soflyy – 3.3.4

### Inactive Plugins (2) ###

Hide Admin Notices: by PontetLabs – 1.2.2
WP Rocket: by WP Media – 3.12.6.1

### Dropin Plugins (1) ###

advanced-cache.php: advanced-cache.php

### Settings ###

API Enabled: –
Force SSL: –
Currency: AUD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
phive_booking (phive_booking)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –
Enforce Approved Product Download Directories: ?
Order datastore: WC_Order_Data_Store_CPT

### WC Pages ###

Shop base: #6 - /shop/
Cart: #7 - /cart/
Checkout: #8 - /checkout/
My account: #9 - /my-account/
Terms and conditions: ? Page not set

### Theme ###

Name: Woodmart Child
Version: 7.0.4.1669273685
Author URL: https://themeforest.net/user/xtemos
Child Theme: ?
Parent Theme Name: Woodmart
Parent Theme Version: 7.0.4
Parent Theme Author URL: https://themeforest.net/user/xtemos
WooCommerce Support: ?

### Templates ###

Overrides: woodmart/woocommerce/archive-product.php
woodmart/woocommerce/cart/cart-item-data.php
woodmart/woocommerce/cart/cart.php version 7.0.1 is out of date. The core version is 7.4.0
woodmart/woocommerce/cart/cross-sells.php
woodmart/woocommerce/cart/mini-cart.php
woodmart/woocommerce/checkout/form-checkout.php
woodmart/woocommerce/checkout/thankyou.php
woodmart/woocommerce/content-product-cat.php
woodmart/woocommerce/content-product.php
woodmart/woocommerce/content-single-product.php
woodmart/woocommerce/content-widget-product.php
woodmart/woocommerce/global/breadcrumb.php
woodmart/woocommerce/global/form-login.php
woodmart/woocommerce/global/quantity-input.php version 4.0.0 is out of date. The core version is 7.4.0
woodmart/woocommerce/loop/add-to-cart.php
woodmart/woocommerce/loop/loop-end.php
woodmart/woocommerce/loop/loop-start.php
woodmart-child/woocommerce/loop/no-products-found.php
woodmart/woocommerce/loop/orderby.php
woodmart/woocommerce/loop/pagination.php
woodmart-child/woocommerce/loop/price.php
woodmart/woocommerce/loop/sale-flash.php
woodmart/woocommerce/myaccount/form-login.php
woodmart/woocommerce/product-searchform.php
woodmart/woocommerce/single-product/add-to-cart/grouped.php
woodmart/woocommerce/single-product/add-to-cart/variable.php
woodmart/woocommerce/single-product/meta.php
woodmart/woocommerce/single-product/product-attributes.php
woodmart/woocommerce/single-product/product-image.php
woodmart/woocommerce/single-product/product-thumbnails.php
woodmart/woocommerce/single-product/rating.php
woodmart/woocommerce/single-product/related.php
woodmart/woocommerce/single-product/sale-flash.php
woodmart/woocommerce/single-product/tabs/description.php
woodmart/woocommerce/single-product/tabs/tabs.php
woodmart/woocommerce/single-product/title.php
woodmart/woocommerce/single-product/up-sells.php
woodmart/woocommerce/single-product.php

Outdated Templates: ?
					
					
						Learn how to update

### WooCommerce PayPal Payments ###

Onboarded: ?
Shop country code: AU
WooCommerce currency supported: ?
Advanced Card Processing available in country: ?
Pay Later messaging available in country: ?
Webhook status: ?
Vault enabled: ?
Logging enabled: –
Reference Transactions: –
Used PayPal Checkout plugin: –
Tracking enabled: ?

### Admin ###

Enabled Features: activity-panels
analytics
coupons
customer-effort-score-tracks
import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
multichannel-marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page

Disabled Features: minified-js
new-product-management-experience
product-variation-management
settings

Daily Cron: ? Next scheduled: 2023-08-17 07:11:03 +10:00
Options: ?
Notes: 119
Onboarding: completed

### Action Scheduler ###

Complete: 72
Oldest: 2023-07-17 00:16:33 +1000
Newest: 2023-08-16 13:02:51 +1000

Pending: 3
Oldest: 2023-08-16 17:17:37 +1000
Newest: 2023-08-18 17:05:07 +1000

Failed: 5
Oldest: 2022-11-28 21:06:53 +1100
Newest: 2023-05-15 15:00:56 +1000


### Status report information ###

Generated at: 2023-08-16 17:16:49 +10:00
`

Error Log:

This is the error log of 2023-08-10.

Issue raised date: 2023-08-10.

Issue raised order: 11332

2023-08-10T01:21:56+00:00 DEBUG 
====Stripe Version: 7.4.1====
====Start Log==== 
payment_intents request: Array
(
    [amount] => 2100
    [currency] => aud
    [payment_method_types] => Array
        (
            [0] => card
        )

    [capture_method] => automatic
)

====End Log====


2023-08-10T02:14:23+00:00 DEBUG 
====Stripe Version: 7.4.1====
====Start Log====
account
====End Log====


2023-08-10T04:03:35+00:00 DEBUG 
====Stripe Version: 7.4.1====
====Start Log====
payment_intents request: Array
(
    [amount] => 3750
    [currency] => aud
    [payment_method_types] => Array
        (
            [0] => card
        )

    [capture_method] => automatic
)

====End Log====


2023-08-10T04:04:29+00:00 DEBUG 
====Stripe Version: 7.4.1====
====Start Log====
customers request: Array
(
    [email] => '--------'
    [description] => Name: Laura Hart, Username: laura.hart
    [name] => Laura Hart
    [metadata] => Array
        (
        )

    [preferred_locales] => Array
        (
            [0] => en-US
        )

)

====End Log====


2023-08-10T04:04:30+00:00 DEBUG 
====Stripe Version: 7.4.1====
====Start Log====
payment_intents/pi_3NdQ5zGN2IcModNO05B9MAdy request: Array
(
    [amount] => 3750
    [currency] => AUD
    [statement_descriptor] => 
    [description] => Order 11332
    [customer] => cus_OQGenT7NksgTfS
    [payment_method_types] => Array
        (
            [0] => card
        )

    [metadata] => Array
        (
            [customer_name] => Laura Hart
            [customer_email] => '--------'
            [site_url] => '------------'
            [order_id] => 11332
            [order_key] => wc_order_vDEy5Zrv5gzL0
            [payment_type] => single
        )

)

====End Log====


2023-08-10T04:04:35+00:00 DEBUG 
====Stripe Version: 7.4.1====
====Start Log====
charges/ch_3NdQ5zGN2IcModNO0qkK97dm request: Array
(
)

====End Log====


2023-08-10T04:04:36+00:00 DEBUG 
====Stripe Version: 7.4.1====
====Start Log====
Could not find order via charge ID: ch_3NdQ5zGN2IcModNO0qkK97dm
====End Log====


2023-08-10T04:04:36+00:00 DEBUG 
====Stripe Version: 7.4.1====
====Start Log====
Stripe PaymentIntent pi_3NdQ5zGN2IcModNO05B9MAdy succeeded for order 11332
====End Log====


2023-08-10T04:18:17+00:00 DEBUG 
====Stripe Version: 7.4.1====
====Start Log====
account
====End Log====


2023-08-10T06:25:59+00:00 DEBUG 
====Stripe Version: 7.4.1====
====Start Log====
account
====End Log====


2023-08-10T10:22:40+00:00 DEBUG 
====Stripe Version: 7.4.1====
====Start Log====
account
====End Log====


2023-08-10T14:24:29+00:00 DEBUG 
====Stripe Version: 7.4.1====
====Start Log====
account
====End Log====


2023-08-10T21:45:04+00:00 DEBUG 
====Stripe Version: 7.4.1====
====Start Log====
account
====End Log====


2023-08-10T23:27:46+00:00 DEBUG 
====Stripe Version: 7.4.1====
====Start Log====
payment_intents request: Array
(
    [amount] => 6100
    [currency] => aud
    [payment_method_types] => Array
        (
            [0] => card
        )

    [capture_method] => automatic
)

====End Log====


2023-08-10T23:49:42+00:00 DEBUG 
====Stripe Version: 7.4.1====
====Start Log====
account
====End Log====

Thanks