virap

Thank you very much. Disabling the plugins and changing the theme did not work. Unfortunately, site health can’t be accessed as it is one of the files that though in the directory the browser shows as though there is no such file.

For those dealing with the same issue, here is what we did to solve the issue. It has nothing to do with the user being logged into paypal or not having paypal account as givewp suggested here.

Simply go to givewp settings > Payment Gateways > PayPal

Under Paypal donations make sure “Collect Billing Details” is Enabled.

Do this and donor names will appear in paypal.

Still not good. You got to find ways to work with PayPal to ensure this is resolved rather than simply repeating it is not us, it is them. Because otherwise currently givewp PayPal integration is simply useless as it lacks critical data such donor name.

The explanation might be the case, yet this makes the givewp very useless when using paypal donations as a gateway. What can be done so donor name is properly captured in paypal?

Thank you, I sent the report.

Well. Paypal support tells me to contact WooCommerce as it is the plugin causing this and the account is fine.

Thank you. I am not sure I understood.

To process credit card payments we need to have a balance in the account that is greater than the donation amount?

GiveWP is live, not in a test mode or sandbox. It works perfectly well when connected to another PayPal account but not with the new business account in question.

sorry the error code at paypal is 422 not 402

More details: Paypal integrations reports show my test transactions failing with error code 402.

Credit company has no block and tells me paypal refuses to accept the payment even though they approve it.

Ok. an update.

I thought it might be an issue with the multistep form so switch to the legacy interface.

now after the donation givewp redirects to an empty/blank page at
domain.com/donations/test-paypal-donation-campaign/?payment-mode=paypal-commerce&form-id=9072

I think it is important to note that 1. Twilio is not just another gateway but a major player. 2. Unsubscribe communication is not just another feature but very essential in proper and professional implementation.

we’ll implement that soon.

Is there an actual plan, roadmap as to when this will happen?

That is not good at all. So the plugin does not get the unsubscribe/stop requests and keeps trying to send them messages.

Please ignore, it is solved now and works as expected.

the update issued today fixed the problem.

Perfect! I think it works as expected. Many thanks.