viviangoffart

I have been in communication with WooCommerce support. This is their recent message:

Okay – so if WooCommerce works correctly on its own, but then doesn’t work when the Max Galleria shortcode is used, then the problem is with the MaxGalleria plugin. I’m not able to dig in to see why the plugin isn’t working correctly for you.

If you’d like further help with this, then I highly recommend contacting one of the services on our customizations page: https://woocommerce.com/customizations/

https://www.ads-software.com/support/topic/fatal-error-on-product-page-using-maxgalleria-gallery-shortcode

There are no customizations. I set up this wordpress installation to test out this issue with maxgalleria and woocommerce rather than use my live site where there are customizations. I installed wordpress, installed woocommerce and Storefront theme, the 2 MaxFoundry plugins, and added a couple of products. I can supply login if it would be possible for someone to investigate.

If I use MaxGalleria shortcode in the product short description rather than product description, I get a similar error:

Fatal error: Call to a member function get_type() on null in /home/linben26/lindascraftique.ca/wp02/wp-content/plugins/woocommerce/includes/wc-template-functions.php on line 1008

When MaxGalleria plugin is active, I only have the error on a product page where I am using the maxgalleria shortcode. I have other product pages e.g. https://lindascraftique.ca/wp02/product/yarn-a
where shortcode is not used

If I disable the MaxGalleria plugin (only the one related to gallery, leaving the media library folder plugin active) I do not see the error on the product page https://lindascraftique.ca/wp02/product/yarn-b (I see the shortcode presented as text, as expected)

Thanks for your help yesterday resolving my issue by installing a previous version of Woocommerce. HOWEVER, overnight Woocommerce plugin upgraded itself to the current version 3.0.1 .

I hope I have prevented this happening again by installing plugin Easy Updates Manager to disable any updates to Woocommerce.

As a note to other users of this plugin, be aware that it will not work properly yet with any version of Woocommerce beyond 2.6.14

To further investigate this issue, I created a new install of WordPress and got the same error message when trying to view the tickets related to an order.
An error has occurred while attempting to view the ticket
None of the tickets for this order could be found

These are the steps I took to create the install:

. installed wordpress
. removed all plugins from the install
. added plugin woocommerce, activated and configured
. added plugin opentickets
there was an error on activate
The plugin generated 270 characters of?unexpected output?during activation. If you notice “headers already sent” messages, problems with syndication feeds or other issues, try deactivating or removing this plugin.
. added an event (using your documentation as a guide)
. purchased a ticket

I create a user account with admin privilege – you should have received the email.

With thanks for your assistance, Vivian Goffart

== Environment ==
* Home URL: [neutral] https://test.torontoknittersguild.ca/test/wp
* Site URL: [neutral] https://test.torontoknittersguild.ca/test/wp
* WC Version: [neutral] 3.0.1
* WP Version: [neutral] 4.7.3
* WP Multisite Enabled: [neutral] No
* Wev Server Info: [neutral] Apache ++ HTTP/1.1
* PHP Version: [neutral] 5.4.45
* MySQL Version: [neutral] 5.5.51
* WP Acitve Plugins: [neutral] 3
* WP Memory Limit: [good] You have more than the required minimum memory of 64MB. Your current total is 256M.
* WP Debug Mode: [neutral] No
* WP Language: [neutral] en_US
* WP Max Upload Size: [neutral] No
* WP Max Post Size: [neutral] 64M
* PHP Max Execution Time: [neutral] 30
* PHP Max Input Vars: [neutral] 1000
* WP Uploads Writable: [good] Uploads directory IS writable
* Default Timezone: [neutral] UTC

== Software ==
* Active Plugins: [neutral]
+ Akismet Anti-Spam (https://akismet.com/) by Automattic (https://akismet.com/),
+ [ON]: OpenTickets Community Edition (https://opentickets.com/) by Quadshot Software LLC (https://opentickets.com/),
+ [ON]: WooCommerce (https://woocommerce.com/) by Automattic (https://woocommerce.com/),
+ [ON]: WooCommerce PayPal Express Checkout Gateway (https://www.woothemes.com/products/woocommerce-gateway-paypal-express-checkout/) by Automattic (https://www.woothemes.com/products/woocommerce-gateway-paypal-express-checkout/)
* Acitve Theme: [neutral]
+ Twenty Sixteen (https://www.ads-software.com/themes/twentysixteen/) by the WordPress team (https://www.ads-software.com/)

== Data ==
* Event Areas: [neutral]
+ “Kobayashi Hall” [#15] (publish)
* Ticket Products: [neutral]
+ #15 “General Admission” (45) [1 EA]

I just encountered this same error using chrome/windows 10. If I add another product (standard products set up in a woocommerce store) to my cart first, and then add ticket it will work. That is the workaround I propose so that we can sell tickets.

It has also happened with safari on a mac, and IE/windows 10.

Let me know if I can offer other assistance.

I am using the ticketing system for an upcoming event and I do not want to make any changes to settings at this time.

The links are working fine for me now, ever since I updated the file /inc/sys/ticket/ticket.class.php in the plugin directory, replacing the instances of variable “site_url” with “home-url”.

If I have a chance, I will install the plugin on another site to see if I can recreate the issue.

Hi there

I had what I think was the same issue and this is how I managed it:

see my post in this forum

I am running OpenTickets 2.6.5
It is the only version I have tried.

NOT multisite

my setup is
subdomain.domain.com/wordpress
but my HOME URL is subdomain.domain.com (without the subdir)

( * Home URL: [neutral] https://frolic.torontoknittersguild.ca
* Site URL: [neutral] https://frolic.torontoknittersguild.ca/wordpress )

Sorry for delayed reply as I was on vacation — otherwise happy to help improve your product!

Whenever I setup a wordpress site, I always install wordpress in a subdir but use a HOME URL without the subdir.

I think I have found a solution to this.
Edited the file /inc/sys/ticket/ticket.class.php in the plugin directory. Updated 4 instances of the variable “site_url” changing it to “home-url”.

With this change, the confirmation email and the customer order screen now contain the correct url link to the tickets.

Hi there,
I am having what looks like the same issue. The link that is included in the customers confirmation email, and to the order on the backend, results in a 404 error. The URL is built with the SITE URL rather than the HOME URL (which is why there is a 404 page error)

This is an example of the URL from a confirmation email:
https://frolic.torontoknittersguild.ca/wordpress/ticket/fHx8MjAwMS4yMDE3LjUyOX4wMzg1ZWVhZjg5Mjk0NTA1YzM4OGQyMjQ4MjI0ZjFmODMzOWVmY2Jl/?n=dfed66788d4818d8c4b775b75c0c2169

I have noted that if I manually update the url in the address bar to remove the subdirectory in the path, I see that the ticket is there.

Where could I make the change to correct the URL for the ticket?
With thanks, Vivian

(I previously posted this query with a resolved issue which is why I am posting it again)

== Environment ==
* Home URL: [neutral] https://frolic.torontoknittersguild.ca
* Site URL: [neutral] https://frolic.torontoknittersguild.ca/wordpress
* WC Version: [neutral] 2.6.13
* WP Version: [neutral] 4.7.1
* WP Multisite Enabled: [neutral] No
* Wev Server Info: [neutral] Apache ++ HTTP/1.1
* PHP Version: [neutral] 5.4.45
* MySQL Version: [neutral] 5.5.51
* WP Acitve Plugins: [neutral] 15
* WP Memory Limit: [good] You have more than the required minimum memory of 64MB. Your current total is 256M.
* WP Debug Mode: [neutral] No
* WP Language: [neutral] en_US
* WP Max Upload Size: [neutral] No
* WP Max Post Size: [neutral] 64M
* PHP Max Execution Time: [neutral] 30
* PHP Max Input Vars: [neutral] 1000
* WP Uploads Writable: [good] Uploads directory IS writable
* Default Timezone: [neutral] UTC

== Software ==
* Active Plugins: [neutral]
+ [ON]: Add Posts to Pages (https://www.webmechanix.com/wordpress-plugins/add-posts-pages/) by Arsham Mirshah (https://www.webmechanix.com/wordpress-plugins/add-posts-pages/),
+ Akismet (https://akismet.com/) by Automattic (https://akismet.com/),
+ Countdown Widget (https://metinsaylan.com/wordpress/plugins/countdown/) by Metin Saylan (https://metinsaylan.com/wordpress/plugins/countdown/),
+ [ON]: Countdown Wpdevart (https://wpdevart.com/wordpress-countdown-plugin/) by wpdevart (https://wpdevart.com/wordpress-countdown-plugin/),
+ [ON]: CSSable Countdown (https://www.ads-software.com/extend/plugins/cssable-countdown/) by dmonnier (https://www.ads-software.com/extend/plugins/cssable-countdown/),
+ [ON]: Email Address Encoder (https://www.ads-software.com/plugins/email-address-encoder/) by Till Krüss (https://www.ads-software.com/plugins/email-address-encoder/),
+ [ON]: Envira Gallery Lite (https://enviragallery.com) by Thomas Griffin (https://enviragallery.com),
+ Flickr Album Gallery (https://weblizar.com/plugins/flickr-album-gallery-pro/) by Weblizar (https://weblizar.com/plugins/flickr-album-gallery-pro/),
+ [ON]: Hide Related Products in WooCommerce (https://www.basitansari.com) by Basit Ansari (https://www.basitansari.com),
+ [ON]: kPicasa Gallery (https://www.boloxe.com/techblog/) by Guillaume Hébert (https://www.boloxe.com/techblog/),
+ [ON]: List category posts (https://github.com/picandocodigo/List-Category-Posts) by Fernando Briano (https://github.com/picandocodigo/List-Category-Posts),
+ [ON]: Modular Custom CSS (https://celloexpressions.com/plugins/modular-custom-css) by Nick Halsey (https://celloexpressions.com/plugins/modular-custom-css),
+ [ON]: OpenTickets Community Edition (https://opentickets.com/) by Quadshot Software LLC (https://opentickets.com/),
+ [ON]: WooCommerce (https://woocommerce.com/) by WooThemes (https://woocommerce.com/),
+ WooCommerce Grid / List toggle (https://jameskoster.co.uk/tag/grid-list-toggle/) by jameskoster (https://jameskoster.co.uk/tag/grid-list-toggle/),
+ [ON]: WooCommerce Product Archive Customiser (https://www.ads-software.com/plugins/woocommerce-product-archive-customiser/) by jameskoster (https://www.ads-software.com/plugins/woocommerce-product-archive-customiser/),
+ [ON]: WooCommerce Simply Order Export (https://www.ads-software.com/plugins/woocommerce-simply-order-export/) by Ankit Gade (https://www.ads-software.com/plugins/woocommerce-simply-order-export/),
+ [ON]: WordPress Importer (https://www.ads-software.com/extend/plugins/wordpress-importer/) by wordpressdotorg (https://www.ads-software.com/extend/plugins/wordpress-importer/),
+ [ON]: WP Super Cache (https://www.ads-software.com/plugins/wp-super-cache/) by Automattic (https://www.ads-software.com/plugins/wp-super-cache/)
* Acitve Theme: [neutral]
+ store-child (https://frolic.torontoknittersguild.ca/wordpress/wp-content/themes/store-child) by Vivid (https://frolic.torontoknittersguild.ca),
+ [PARENT]: Storefront (https://woocommerce.com/storefront) by WooThemes (https://woocommerce.com/)

== Data ==
* Event Areas: [neutral]
+ “Kobayashi Hall” [#1992] (publish)
* Ticket Products: [neutral]
+ #1992 “General Admission” (40) [1 EA]

I have the same problem with the URL for the tickets. I am looking for a solution that does not require moving the wordpress files to the root folder.

I updated permalinks as suggested with no change. I can view the ticket if I update the URL and remove the subdirectory. I do not know where behind the scenes I could change the a setting so that the URL string is correctly assembled.

I have just installed the plugin today and using your very helpful instructions I have been able to get it running, with just this little wrinkle. Your assistance is greatly appreciated, Vivian

== Environment ==
* Home URL: [neutral] https://frolic.torontoknittersguild.ca
* Site URL: [neutral] https://frolic.torontoknittersguild.ca/wordpress
* WC Version: [neutral] 2.6.13
* WP Version: [neutral] 4.7.1
* WP Multisite Enabled: [neutral] No
* Wev Server Info: [neutral] Apache ++ HTTP/1.1
* PHP Version: [neutral] 5.4.45
* MySQL Version: [neutral] 5.5.51
* WP Acitve Plugins: [neutral] 15
* WP Memory Limit: [good] You have more than the required minimum memory of 64MB. Your current total is 256M.
* WP Debug Mode: [neutral] No
* WP Language: [neutral] en_US
* WP Max Upload Size: [neutral] No
* WP Max Post Size: [neutral] 64M
* PHP Max Execution Time: [neutral] 30
* PHP Max Input Vars: [neutral] 1000
* WP Uploads Writable: [good] Uploads directory IS writable
* Default Timezone: [neutral] UTC

== Software ==
* Active Plugins: [neutral]
+ [ON]: Add Posts to Pages (https://www.webmechanix.com/wordpress-plugins/add-posts-pages/) by Arsham Mirshah (https://www.webmechanix.com/wordpress-plugins/add-posts-pages/),
+ Akismet (https://akismet.com/) by Automattic (https://akismet.com/),
+ Countdown Widget (https://metinsaylan.com/wordpress/plugins/countdown/) by Metin Saylan (https://metinsaylan.com/wordpress/plugins/countdown/),
+ [ON]: Countdown Wpdevart (https://wpdevart.com/wordpress-countdown-plugin/) by wpdevart (https://wpdevart.com/wordpress-countdown-plugin/),
+ [ON]: CSSable Countdown (https://www.ads-software.com/extend/plugins/cssable-countdown/) by dmonnier (https://www.ads-software.com/extend/plugins/cssable-countdown/),
+ [ON]: Email Address Encoder (https://www.ads-software.com/plugins/email-address-encoder/) by Till Krüss (https://www.ads-software.com/plugins/email-address-encoder/),
+ [ON]: Envira Gallery Lite (https://enviragallery.com) by Thomas Griffin (https://enviragallery.com),
+ Flickr Album Gallery (https://weblizar.com/plugins/flickr-album-gallery-pro/) by Weblizar (https://weblizar.com/plugins/flickr-album-gallery-pro/),
+ [ON]: Hide Related Products in WooCommerce (https://www.basitansari.com) by Basit Ansari (https://www.basitansari.com),
+ [ON]: kPicasa Gallery (https://www.boloxe.com/techblog/) by Guillaume Hébert (https://www.boloxe.com/techblog/),
+ [ON]: List category posts (https://github.com/picandocodigo/List-Category-Posts) by Fernando Briano (https://github.com/picandocodigo/List-Category-Posts),
+ [ON]: Modular Custom CSS (https://celloexpressions.com/plugins/modular-custom-css) by Nick Halsey (https://celloexpressions.com/plugins/modular-custom-css),
+ [ON]: OpenTickets Community Edition (https://opentickets.com/) by Quadshot Software LLC (https://opentickets.com/),
+ [ON]: WooCommerce (https://woocommerce.com/) by WooThemes (https://woocommerce.com/),
+ WooCommerce Grid / List toggle (https://jameskoster.co.uk/tag/grid-list-toggle/) by jameskoster (https://jameskoster.co.uk/tag/grid-list-toggle/),
+ [ON]: WooCommerce Product Archive Customiser (https://www.ads-software.com/plugins/woocommerce-product-archive-customiser/) by jameskoster (https://www.ads-software.com/plugins/woocommerce-product-archive-customiser/),
+ [ON]: WooCommerce Simply Order Export (https://www.ads-software.com/plugins/woocommerce-simply-order-export/) by Ankit Gade (https://www.ads-software.com/plugins/woocommerce-simply-order-export/),
+ [ON]: WordPress Importer (https://www.ads-software.com/extend/plugins/wordpress-importer/) by wordpressdotorg (https://www.ads-software.com/extend/plugins/wordpress-importer/),
+ [ON]: WP Super Cache (https://www.ads-software.com/plugins/wp-super-cache/) by Automattic (https://www.ads-software.com/plugins/wp-super-cache/)
* Acitve Theme: [neutral]
+ store-child (https://frolic.torontoknittersguild.ca/wordpress/wp-content/themes/store-child) by Vivid (https://frolic.torontoknittersguild.ca),
+ [PARENT]: Storefront (https://woocommerce.com/storefront) by WooThemes (https://woocommerce.com/)

== Data ==
* Event Areas: [neutral]
+ “Kobayashi Hall” [#1992] (publish)
* Ticket Products: [neutral]
+ #1992 “35$ Ticket” (35.00) [1 EA]