No “Step 2” or “Step 3” showing

  • Resolved sock2me

    (@sock2me)


    7 years, 8 months ago

    I do not have a Step 2 button – only “Migrate Events” or “Custom Export File” as options.

    I’ve added filtering options, but when I click the “Custom Export File” option/button, I don’t have any box on the left to drag & drop the long list of option bars on the right (like your tutorial video). If I try to go back, all my filters are gone.

    I’m pretty confused.

    I’m attempting to export data from Events (Event Espresso plugin) and from ACF that are attached to the Events.

    • This topic was modified 7 years, 8 months ago by sock2me.
Viewing 11 replies - 1 through 11 (of 11 total)

  • I’m having a similar problem. I’m trying to export Posts, and when clicking “Customize Export File” the page is partially loading, not giving me the option to select fields or continue to the next step.

    In the browser console I see this error:

    Uncaught SyntaxError: Unexpected token in app.js:310

    I deactivated all other plugins, changed theme to Twenty Fifteen, still have the issue.

    Using the current version of the plugin on WordPress 4.7.2.

    Plugin Author WP All Import

    (@wpallimport)

    Hi @sock2me and @spacedroid

    That’s pretty strange, we’ll need to take a look at your data/settings to understand what’s causing this. Please open a support ticket about this issue (and reference this support ticket) here: https://www.wpallimport.com/support/

    Thread Starter sock2me

    (@sock2me)

    Well – I just loaded the plugin on our dev instance of the site and it works fine. Very strange – they are supposed to be the same so now I have to figure out what is different. Any ideas what I might start to look at first?

    Will do. Also, I don’t have this issue on other sites, just this one for some reason.

    Plugin Author WP All Import

    (@wpallimport)

    Hey @sock2me

    It could be a caching issue. Do you have CloudFlare enabled on the live site? If so, try clearing the cache to see if it fixes this.

    Thread Starter sock2me

    (@sock2me)

    Yes, We do have CloudFlare. I have cleared the cache several times but to no avail. I’ve tried several times – and in a private window… not sure what else to try.

    Plugin Author WP All Import

    (@wpallimport)

    Hey @sock2me

    Can you please open a ticket at https://www.wpallimport.com/support/ so we can check what’s causing this on your site? Please include a link to this ticket.

    Im also experiencing this issue. I have sent an email to support this morning but thought to post here as well.

    At the moment i cant customise my export. Missing the box on the left to drag elements in like others have mentioned.

    Tried clearing cache as suggested but didnt make any difference.

    Thanks guys,

    Thread Starter sock2me

    (@sock2me)

    I’ve now tried clearing all cache’s including the ones at Siteground, our host. Still no luck. Is there another plugin that does what this one does? I’m desperate.

    Plugin Author WP All Import

    (@wpallimport)

    Please install the latest beta at https://downloads.www.ads-software.com/plugin/wp-all-export.zip (this contains a fix for the CloudFlare issue), clear your cache, and try this again.

    Thread Starter sock2me

    (@sock2me)

    It WORKED!!! IT WORKED!!!! Yeayyyyyyyyyyyy!!!!

    Thank you SO MUCH~!!!!

    Super excited. You guys ROCK!!!

    -Shelly

Viewing 11 replies - 1 through 11 (of 11 total)
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