Vlad Cleantalk

Hello!
Thank you for review!
Write us, if you’ll have any questions!

Hello!
Sorry for this issue!
Try to switch JavaScript checking method: got to admin panel – settings – CleanTalk – advanced settings, disable option “Use AJAX for JavaScript checking”, save settings. Let u know, iw it will help you or not.

Try to use another browser, log into admin panel and go to settings->CleanTalk->advanced-> switch off “Collect details about browsers”, save settings.
Also, this error appears in VERY old versions of PHP. Can you tell us your version number? You can ask it from your hoster support or create file on your site named phpinfo.php with following content:

<?php
phpinfo();
?>

go to link with this this file, it will show you your php version.

Hello!
Try this fix: https://downloads.www.ads-software.com/plugin/cleantalk-spam-protect.zip
Reinstall it, following this instruction:
1. Go to WordPress Console -> Plugins.
2. Deactivate, delete “Anti-spam by CleanTalk”.
3. Go to WordPress Console -> Plugins -> Add new -> Upload.
4. Upload and activate new version.

Clear your browser cache (https://en.wikipedia.org/wiki/Wikipedia:Bypass_your_cache), refresh page by pressing ctrl+r or ctrl+f5, and try to test your site again. Please, let us know, was it helpful for you or not.

Thank you for this information, we’ll check it!

Hello again!
We checked plugins “login with username or email” and “wp email login” and found, that both of them are compatible with CleanTalk. So, we need exact names of your plugins to solve your problem.

Hello!
Sorry for this issue!
Please, give names of these plugins, we’ll fix it.

Hello!
Sorry for this issue!
We already fixed that, please, update to 5.36.1. Let us know, if there will be any problems.

Hello, phoebe007!
Usually we haven’t problems with w3 total cache. You can check it yourself by filling few forms on your site. If you won’t receive errors – so, everything is ok.

Hello!
Thank you for review!
Write us, if you’ll have any questions!

Hello, phoebe007!
Turning AJAX off can cause problems with some caching plugins. If you’re not using it, so switching this option will not reflect functionality of plugin.

Hello, phoebe007!
We’re using AJAX to improve protection from spam, it is more powerful, than old method (without AJAX).

Hello, jfheath!
I answered you in CleanTalk’s support topic.
Also, the reason is in AJAX realisation, which is not the same as WP recommends (https://codex.www.ads-software.com/AJAX_in_Plugins). Our protection insert some scripts in pages for protecting from spam, and we not include this scripts in standart AJAX responces. But non-standart AJAX realisations from the WP’s point of view is usual pages, and CleanTalk inserts scripts here, too.
Anyway, i added some exclusions for this plugin and everything should work OK.

Hello!
Try this fix: https://downloads.www.ads-software.com/plugin/cleantalk-spam-protect.zip
Reinstall it, following this instruction:
1. Go to WordPress Console -> Plugins.
2. Deactivate, delete “Anti-spam by CleanTalk”.
3. Go to WordPress Console -> Plugins -> Add new -> Upload.
4. Upload and activate new version.

Clear your browser cache (https://en.wikipedia.org/wiki/Wikipedia:Bypass_your_cache), refresh page by pressing ctrl+r or ctrl+f5, and try to test your site again. Please, let us know, was it helpful for you or not.

Hello!
Thank you for your feedback!