Garth Mortensen

Can I ask why you’re cancelling your account with Bluehost? Have you reached out to support to get any issues resolved?

Have you tried restoring your database from a backup when the site was working? What is your domain?

I’m glad I could help.

Your php.ini file should be in the public_html folder. You can get there by logging in to your Control Panel and clicking the Hosting tab. Scroll down to the File Management section and click File Manager. On the popup select Web Root. Once that loads there will be a file tree on the left. Select the public_html folder. In the middle section you will see all of the files in public_html. Scroll to find php.ini and click it once. Then click Edit at the top of the screen. This file is pretty big, so you’ll want to hit Control+F and search for “sendmail” until you get to the correct line. Then add the f’[email protected]’ to the end of that line and click save.

If you don’t see a php.ini file, you’ll want to follow these steps to create one: https://my.bluehost.com/cgi/help/128#new

You’ll want to login to your WordPress dashboard and go to your contact form settings. In the settings for your contact form there will be a “From” setting. Enter “[email protected]” there and save. Please make sure that [email protected] is an email address that has been created in the control panel.

It looks like there’s some css that’s making all the images bigger.

.site-header img, .entry-content img, img.size-full {
    max-width: 205%;
}

More specifically the .entry-content img, img.size-full part of that entry. When I get rid of that it looks like everything goes back to normal.

You shouldn’t need a caching plugin on the Optimized Hosting for WordPress plan as it has varnish cache installed on the server. If you’re having load speeds that high it could be that your internet connection is having some congestion along the line. It could also be that your site isn’t quite optimized. Too many or poorly coded plugins can really bog a server down. Poorly coded themes will do the same.

Of course. Post back if you are having more trouble. I’ll be glad to help.

They control where your domain is pointing. You’ll want to contact 123reg and have them update your name servers to ns1.bluehost.com and ns2.bluehost.com

Are your name servers pointing to Bluehost?

I know that Bluehost has a site transfer service as well. They’ll migrate the site for you (as long as the domain its moving to is also on Bluehost).

Well, if you’re connecting through a proxy and the proxy get’s its IP address blacklisted, then that could cause this issue. Also, if the website gets its IP address blacklisted, its likely that your browser would display is own form of error (such as a malware warning) instead of the standard error.

This could also happen if your ISP is giving you a dynamic IP. If your IP is changing frequently and you happen to get a previously blacklisted IP, then that could also cause this issue. I know that hosting companies blacklist IPs when there is legitimate reason (such as excessive login failures, the IP being involved in a DDoS attack, or other malicious abuse).

If you call Bluehost and provide them the IP address you’re using to connect to the website (whether through a proxy or not), they can check against the blacklist.

Are you using any sort of proxy?

https://my.bluehost.com/cgi/help/122

That says that refunds to a credit card may take up to 10 business days and that PayPal refunds usually arrive within 24 hours.

Can you try uploading it through the file manager or with FTP? You’ll want to upload it to the /wp-content/themes/ folder and then unzip it there. Then when you log in to the dashboard, it will be in the themes section.