Vrunda

Hey @thiagolourenco,

Currently, we don’t have such feature. The Pro version for this is under development.

You need to do this in a custom way for Contact Form 7.

I hope this clarifies your doubt.

Regards,
Vrunda Kansara

Hey,

If the user has tickets opened on FreshDesk, he will definitely have an account at FreshDesk. So this case scenario is invalid.

In your case, you might be trying to reproduce the scenario as an admin login, right?

The SSO in FreshDesk is simply responsible for Single Sign In, which means if he is logged in at blabla.com he doesn’t have to log in to blabla.freshdesk.com. Both these instances will work hand in hand in terms of logging in and not signing up.

I hope this clarifies your doubt. Feel free to get back if you face any other issues.

Regards,
Vrunda Kansara

Hey!

Thank you for such a detailed explanation. I totally get your point.

Did you check if the user you are trying to log in from blabla.com is also present at blabla.freshdesk.com ?

The logic goes like this – User with “xyz” login views his ticket list on your website using the shortcode. If he wants to see the ticket details on FreskDesk forum he will click on the ticket and will be logged in there using SSO with SAME user as “xyz”. So here he doesn’t have to log in to FreshDesk again.

Let me know.
Looking forward to resolving this.

Regards,
Vrunda Kansara

Hi,

The FreshDesk SSO redirects to the cached page. Let’s say if you hit a ticket page (while not logged in), it will redirect to the SSO created website login, in your case https://blabla.com/ login page. After logging in, it will redirect back to the original ticket page.

This is what is the desired and expected output in FreshDesk SSO.

I am not sure if I understood your exact issue. Do you mind sharing few screenshots or so?

Looking forward to resolve this issue ASAP.

Regards,
Vrunda Kansara

Hey,

Yes, I do still have the problem.

Hey,

This is currently not possible in this version.

Regards,
Vrunda Kansara

Hey

We have released an update for this plugin. The issues have been resolved.

Also, currently you can not have two search options on the same page. So [fd_fetch_tickets] could be used only once on any page.

The new ticket shortcode placing issue is also resolved.

Regards,
Vrunda Kansara

Hey @roi4my and cationstudio,

We have fixed this SSO issue. You can find this in v1.0.2.

Thank you for bringing this to us.

Regards,
Vrunda Kansara

Hey,

Thank you for your heads up. It does have an issue. We will fix this up very soon and release an update.

Regards,
Vrunda Kansara

Hi,

I checked with the v3.5.2 and looks like things work fine now.

Thank you for such quick patch for the issue.

Regards,
Vrunda Kansara

Hey,

Yes, this plugin is under development. We will get back to you soon.

Regards,
Vrunda Kansara

Hey June,

I am glad you love our work. ??

And that’s an awesome idea, we would love to implement that too. I will line up these ideas to our team and get back to you soon.

Thank you for your suggestion.

Regards,
Vrunda Kansara

Hey Tina,

Thank you for reporting this. Can you please check if you have done this shown in the screenshot?
https://bsf.io/ioqd1

Also can you confirm if you have set these settings from Freshdesk Admin end i.e. Admin -> Security (General Settings)

https://bsf.io/9jtip

Regards,
Vrunda Kansara

Hi Aidan,

Thank you for your feedback.

Hey @llcodyson,

The shortcode [fd_new_ticket] adds an HTML button on your page, which enables you to add a ticket by SSO login.

We are working on WP Freshdesk Pro version which will enable you to add a Freshdesk ticket directly from your WordPress website.

I hope that clarifies.

Regards,
Vrunda Kansara