vshukla

I’m not a website coder and what I shared was directly from ACF’s support desk. So I am not competent to decide which code is better or worse. If it works and I can concentrate on my business, I’m content. ??

BTW, they’ve issued an update today.

The Custom Fields were still there except not visible and the solution suggested by ACF support worked for me.

The support team told me that ACF now removes the default WP custom fields metabox in an attempt to speed up the load times of the post edit page.

This feature can be disabled with the following code:

add_filter(‘acf/settings/remove_wp_meta_box’, ‘__return_false’);

You can do the addition either via the website itself or CPanel. I preferred the latter in case I made an error and did a backup first.

• This reply was modified 6 years, 5 months ago by vshukla.

Dear Emre

Your response did not appear when I asked the question about the issue being resolved and Ciro Urdaneta had confirmed the same although now is comment appears to have disappeared.

Thanks for the confirmation – I’ve been using your plugin for years and know you are VERY proactive when it comes to solving issues.

Have a great day

Vatsala

How has this topic been marked resolved? I have not yet received a response to my query and neither has Ciro.

I ran the scans again and this time, everything is in order. I can only guess that the Wordfence repository was updated later and the plugin picked up the changes between 7.1.2 and 7.1.3 and issued an alert. Not a nice way to start the morning but all is well. I’m closing this ticket.

Dear Chris

Thank you! Looking forward to the fix tomorrow.

Regards

Vatsala

I have the same problem, Barbara.

Hi @wfasa, After I corresponded with you last night at the forum, I called Bluehost again and also sent them screenshots about the new user and the diagnostic from Wordfence.

I used a similar wording to the one you suggested.

I followed up again today and their Technical Team is looking into it but in the meantime, the Customer Service associate suggested using SMTP. I found a good plugin and tested it using the Diagnostics email. It worked. It’s taken some time for all 3 websites to start sending me Wordfence emails and I’ve got my fingers crossed that I’m back on track until Bluehost can tell me what has happened.

Thanks for all your help, I really appreciate it.

Warm regards

Vatsala

Hi @wfasa

This issue is frustrating and I’m not a technical person so for me to talk to my host provider, I need exact wording or language that techie people understand.

After I wrote my last response, I went googling for some simple solutions and based on it, have created a new user on one of the sites to check. This was before your response.

I haven’t received any email response for the new user and am now going to raise a new ticket with them unless there is another step I can do before that.

I’m a long term user of Wordfence and honestly love the plugin but need guidance to solve this problem that has recently arisen.

Thanks in advance

Vatsala

Hi @wfasa

I raised a ticket with Bluehost and they checked everything including scripts and receiving emails from WordPress etc. They also checked contact form for me.

Don’t you find it strange that this problem has arisen after the Wordfence Plugin update? Earlier it was 1 website and now its happening in all 3 of my websites.

I had emailed the error log to Wordfence since that is the only email it could be sent to.

If you can give me the exact wording that I should ask them, I can contact them again. In the meantime, I am not receiving notifications since the update of the plugin and can only conclude that it is an issue with your plugin having seen other requests in this forum too.

This isn’t the first time that there has been a glitch with the Wordfence Plugin but in the past, your support team didn’t take a week to respond or keep asking the same question.

Why not answer the question about what I need to do next instead of hiding behind wp mail or whatever?

I have spent the entire day engaging with my Host Provider and their technical team has confirmed that the issue is with the Wordfence Plugin.

So now can we fix it?

What would you suggest?

Vatsala

Dear Wordfence Team

I raised this issue 6 days ago and it took 2 days to get a response and now it is 4 days since I asked for help. I can see there are others in the forum who have a similar problem post the latest plugin update.

Please advise what I should do next. If my mail is working then there is a fault with your latest update. Can we fix it?

Regards

Vatsala

Dear Wfasa

Thanks for the reply. Here’s what I’ve done so far.

1. I found the test email setting in the Diagnostics section and tried it and got a false result.

2. I enabled the debug mode option and ran a scan It was quite a long scan and I didn’t get any result that would provide a solution. I’ve emailed the log to Wordfence using the button on the dashboard.

3. My contact form is working on my website and I tested it again.

4. I’ve been to the CPanel of my website and can confirm that all relevant ports are open.

What should I do next?

Thanks in advance

Vatsala

Thank you for confirming the new PayPal interface. I saw a couple of other websites that didn’t use this plugin showing the direct payment page like it did before with this plugin. All’s well!

Good morninng!

Here’s the link to one of my infoproduct pages.

https://karmicallycoaching.com/monitor-your-brand-with-linkedin-social-selling-index/

I’ve also checked PayPal and it seems they have introduced a double security feature. If I remove the security feature then the ability to pay as a guest via a credit card disappears.

Thanks in advance.