vygon

Hi Abhi

Thank you for coming back to me, we have received the email and replied,
If a member of the team could come back to us quickly that would be much appreciated.

In the meantime, please can you remove the logs from the above thread?
Please confirm when done.

Thank you

Hi Abhi

Thank you for coming back to me, and for confirming the issue of the system outage.
I’ll chase up the email with our support team who has access to the veterinary@ box.

Regarding logs, I take your point about sharing,
However, I’d like to point out that I highlighted the issue with logging the ticket your team on this thread a few times, and then a member of your team advised to:

It would be best if you can share the report here so that we can see if anything in that report is blocking the submission of the ticket.

Seems a poor service if your team is advising people incorrectly.

Please can I ask that a member of the team running this forum edits this thread to remove the logs.

Thank you

Hi George

I have tried submitting this ticket again on via Woo Commerce, but now its saying:
Something went wrong and we couldn’t submit your ticket! Please try again.

Please find the log below from the above steps,
Can you look into this and come back to me with feedback on why our customer is experiencing issues?

Thank you

### WordPress Environment ###

WordPress address (URL): https://www.vygonvet.co.uk
Site address (URL): https://www.vygonvet.co.uk
WC Version: 6.6.0
REST API Version: ? 6.6.0
WC Blocks Version: ? 7.6.0
Action Scheduler Version: ? 3.4.0
Log Directory Writable: ?
WP Version: 6.0
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: –
Language: en_GB
External object cache: –

### Server Environment ###

Server Info: nginx/1.19.9
PHP Version: 7.4.29
PHP Post Max Size: 256 MB
PHP Time Limit: 298
PHP Max Input Vars: 10000
cURL Version: 7.68.0
OpenSSL/1.1.1f

SUHOSIN Installed: –
MySQL Version: 5.5.5-10.5.16-MariaDB-1:10.5.16+maria~focal
Max Upload Size: 256 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 6.6.0
WC Database Prefix: wp_
Total Database Size: 92.51MB
Database Data Size: 74.98MB
Database Index Size: 17.53MB
wp_woocommerce_sessions: Data: 0.22MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_order_itemmeta: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_actions: Data: 1.02MB + Index: 0.75MB + Engine InnoDB
wp_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_logs: Data: 0.36MB + Index: 0.31MB + Engine InnoDB
wp_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_comments: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_dgwt_wcas_index: Data: 0.16MB + Index: 0.02MB + Engine InnoDB
wp_dgwt_wcas_invindex_cache: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_dgwt_wcas_invindex_doclist: Data: 0.44MB + Index: 0.39MB + Engine InnoDB
wp_dgwt_wcas_invindex_info: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_dgwt_wcas_invindex_wordlist: Data: 0.17MB + Index: 0.11MB + Engine InnoDB
wp_dgwt_wcas_var_index: Data: 0.31MB + Index: 0.06MB + Engine InnoDB
wp_fg_redirect: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_frm_fields: Data: 0.13MB + Index: 0.03MB + Engine InnoDB
wp_frm_forms: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_frm_items: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
wp_frm_item_metas: Data: 0.11MB + Index: 0.03MB + Engine InnoDB
wp_imagify_files: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
wp_imagify_folders: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_nextend2_image_storage: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_nextend2_section_storage: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_nextend2_smartslider3_generators: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_nextend2_smartslider3_sliders: Data: 0.08MB + Index: 0.03MB + Engine InnoDB
wp_nextend2_smartslider3_sliders_xref: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_nextend2_smartslider3_slides: Data: 0.11MB + Index: 0.11MB + Engine InnoDB
wp_options: Data: 16.48MB + Index: 0.19MB + Engine InnoDB
wp_pmxe_exports: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_pmxe_google_cats: Data: 0.39MB + Index: 0.00MB + Engine InnoDB
wp_pmxe_posts: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
wp_pmxe_templates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_pmxi_files: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_pmxi_hash: Data: 0.11MB + Index: 0.00MB + Engine InnoDB
wp_pmxi_history: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_pmxi_images: Data: 0.09MB + Index: 0.00MB + Engine InnoDB
wp_pmxi_imports: Data: 0.08MB + Index: 0.00MB + Engine InnoDB
wp_pmxi_posts: Data: 0.08MB + Index: 0.00MB + Engine InnoDB
wp_pmxi_templates: Data: 0.08MB + Index: 0.00MB + Engine InnoDB
wp_postmeta: Data: 24.25MB + Index: 6.03MB + Engine InnoDB
wp_posts: Data: 2.50MB + Index: 0.63MB + Engine InnoDB
wp_rank_math_analytics_ga: Data: 0.06MB + Index: 0.05MB + Engine InnoDB
wp_rank_math_analytics_gsc: Data: 1.03MB + Index: 1.16MB + Engine InnoDB
wp_rank_math_analytics_inspections: Data: 0.39MB + Index: 0.11MB + Engine InnoDB
wp_rank_math_analytics_keyword_manager: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_rank_math_analytics_objects: Data: 0.08MB + Index: 0.02MB + Engine InnoDB
wp_rank_math_internal_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_rank_math_internal_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_search_filter_cache: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_search_filter_term_results: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_shortpixel_folders: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_shortpixel_meta: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_simple_history: Data: 1.02MB + Index: 0.16MB + Engine InnoDB
wp_simple_history_contexts: Data: 2.02MB + Index: 3.13MB + Engine InnoDB
wp_termmeta: Data: 0.13MB + Index: 0.17MB + Engine InnoDB
wp_terms: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
wp_term_relationships: Data: 0.16MB + Index: 0.13MB + Engine InnoDB
wp_term_taxonomy: Data: 0.08MB + Index: 0.09MB + Engine InnoDB
wp_usermeta: Data: 0.33MB + Index: 0.25MB + Engine InnoDB
wp_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wcsp_global_discount_rule_mapping: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wcsp_group_category_pricing_mapping: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wcsp_role_category_pricing_mapping: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wcsp_user_category_pricing_mapping: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wc_admin_notes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_product_attributes_lookup: Data: 0.14MB + Index: 0.14MB + Engine InnoDB
wp_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_product_meta_lookup: Data: 0.13MB + Index: 0.38MB + Engine InnoDB
wp_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wfblockediplog: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wfblocks7: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wfconfig: Data: 1.38MB + Index: 0.00MB + Engine InnoDB
wp_wfcrawlers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wffilechanges: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wffilemods: Data: 11.52MB + Index: 0.00MB + Engine InnoDB
wp_wfhits: Data: 1.02MB + Index: 0.05MB + Engine InnoDB
wp_wfhoover: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wfissues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_wfknownfilelist: Data: 5.52MB + Index: 0.00MB + Engine InnoDB
wp_wflivetraffichuman: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wflocs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wflogins: Data: 0.17MB + Index: 0.06MB + Engine InnoDB
wp_wfls_2fa_secrets: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wfls_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wfnotifications: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wfpendingissues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_wfreversecache: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wfsnipcache: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wfstatus: Data: 0.13MB + Index: 0.09MB + Engine InnoDB
wp_wftrafficrates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpmailsmtp_debug_events: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpmailsmtp_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpr_rucss_resources: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_wpr_rucss_used_css: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_wusp_group_product_price_mapping: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wusp_role_pricing_mapping: Data: 0.13MB + Index: 0.09MB + Engine InnoDB
wp_wusp_rules: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wusp_subrules: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
wp_wusp_user_pricing_mapping: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_yoast_indexable: Data: 0.45MB + Index: 0.42MB + Engine InnoDB
wp_yoast_indexable_hierarchy: Data: 0.06MB + Index: 0.08MB + Engine InnoDB
wp_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_yoast_primary_term: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_yoast_seo_links: Data: 0.02MB + Index: 0.03MB + Engine InnoDB

### Post Type Counts ###

acf-field: 21
acf-field-group: 4
af_crt_order_rstrct: 1
attachment: 1330
bnfw_notification: 1
ct_template: 18
frm_form_actions: 8
frm_styles: 1
nav_menu_item: 41
oembed_cache: 3
page: 18
post: 15
product: 201
product_variation: 1102
resource: 23
revision: 146
search-filter-widget: 3
shop_order: 25
wp_global_styles: 1
wp-types-group: 1
wp-types-term-group: 1

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (33) ###

Hydrogen Pack: by Clean Plugins – 1.4.0
Cart and Order Restrictions: by Addify – 1.0.1
Advanced Custom Fields PRO: by Delicious Brains – 5.12.2
FiboSearch - AJAX Search for WooCommerce (Pro): by FiboSearch Team – 1.18.0
Bison Grid - Cache Purge: by Bison Grid Ltd – 5.1.1
Bison Grid Custom Functionality: by Bison Grid – 1.0.0
Better Notifications for WP: by Made with Fuel – 1.8.11
Customer Specific Pricing for WooCommerce: by WisdmLabs – 4.6.4
Advanced Scripts: by Clean Plugins – 2.3.4
Flexible Checkout Fields: by WP Desk – 3.2.4
Formidable Forms Pro: by Strategy11 – 5.3.2
Formidable Visual Views: by Strategy11 – 5.2.1
Formidable Forms: by Strategy11 – 5.3.2
Imagify: by WP Media – 1.10
OxyExtras: by OxyExtras – 1.4.3
Oxygen Gutenberg Integration: by Soflyy – 1.4.1
Oxygen Elements for WooCommerce: by Soflyy – 2.0
Oxygen: by Soflyy – 4.0
Search & Filter Pro: by Code Amp – 2.5.11
Rank Math SEO PRO: by Rank Math – 3.0.14
Rank Math SEO: by Rank Math – 1.0.91
Simple History: by P?r Thernstr?m – 3.3.0
SVG Support: by Benbodhi – 2.4.2
User Role Editor: by Vladimir Garagulya – 4.62
Premmerce Permalink Manager for WooCommerce: by premmerce – 2.3.5
Braintree for WooCommerce Payment Gateway: by WooCommerce – 2.6.5
WooCommerce: by Automattic – 6.6.0 (update to version 6.6.1 is available)
Wordfence Security: by Wordfence – 7.5.11
WP All Export Pro: by Soflyy – 1.7.8
WP All Import Pro: by Soflyy – 4.7.3
WP Mail SMTP: by WPForms – 3.4.0
WP Rocket: by WP Media – 3.11.3
WP All Import - WooCommerce Import Add-On Pro: by Soflyy – 3.3.1

### Inactive Plugins (7) ###

FG Drupal to WordPress Premium: by Frédéric GILLES – 2.14.1
ShortPixel Image Optimizer: by ShortPixel – 5.0.1
Smart Slider 3 Pro: by Nextend – 3.4.1.17
Variation Swatches for WooCommerce: by Emran Ahmed – 2.0.1
Variation Swatches for WooCommerce - Pro: by Emran Ahmed – 1.1.18
WooCommerce Dynamic Pricing: by Element Stark – 3.1.24
Yoast SEO: by Team Yoast – 19.1

### Dropin Plugins (1) ###

advanced-cache.php: advanced-cache.php

### Settings ###

API Enabled: –
Force SSL: ?
Currency: GBP (￡)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –
Enforce Approved Product Download Directories: –

### WC Pages ###

Shop base: #120 - /products/
Basket: ? Page does not contain the [woocommerce_cart] shortcode or the woocommerce/cart block.
Checkout: ? Page does not contain the [woocommerce_checkout] shortcode or the woocommerce/checkout block.
My account: ? Page does not contain the [woocommerce_my_account] shortcode.
Terms and conditions: #3895 - /terms-conditions/

### Theme ###

Name: Twenty Twenty-One
Version: 1.3 (update to version 1.6 is available)
Author URL: https://en-gb.www.ads-software.com/
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build
personally we recommend using a child theme. See: How to create a child theme

WooCommerce Support: ?

### Templates ###

Overrides: –

### Braintree (Credit Card) ###

Environment: Production
Tokenization Enabled: –
Debug Mode: Save to Log

### Braintree (PayPal) ###

Environment: Production
Tokenization Enabled: –
Debug Mode: Off

### Admin ###

Enabled Features: activity-panels
analytics
coupons
customer-effort-score-tracks
experimental-products-task
experimental-import-products-task
experimental-fashion-sample-products
homescreen
marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
wc-pay-promotion
wc-pay-welcome-page
wc-pay-subscriptions-page

Disabled Features: minified-js
settings

Daily Cron: ? Next scheduled: 2022-06-22 15:26:24 +00:00
Options: ?
Notes: 22
Onboarding: completed

### Action Scheduler ###

Complete: 1,703
Oldest: 2022-05-23 09:11:02 +0000
Newest: 2022-06-22 13:28:03 +0000

Pending: 5
Oldest: 2022-06-23 00:09:03 +0000
Newest: 2022-07-19 00:00:07 +0000

### Status report information ###

Generated at: 2022-06-22 14:55:19 +00:00

Hi, I have tried submitting a support request multiple times on the Support request for Woo Commerce but still getting the same error as above – please can a member of the team come back to me with next steps?

Thank you

Hi Matt

Thank you for coming back to me
Having tried to log the ticet on the woo commerce system I am getting an additional error message to say: System Status report is invalid or unsupported

Is there a support email address I can send the query and status log to?

Thank you