wagenbachmj

Update — I am not surprised at the level of commitment of Wordfence and Bluehost to want their products to work. Although, I struggle, yet, with the Tier 3 support still wanting to shut off the plugin, I would not want to leave my review here without giving WordFence a fair shake.

Their support is always available and good. When I set up Wordfence firewall, I do not allow anyone outside the US, Canada, and Mexico to see the front end. I don’t do extended international business and I preferred to keep my website available to my more local customers.

The challenge this presents is the first level bluehost support is primarily from India if I am not mistaken, so they will often comment when I receive support is that WordFence has “broken” our website when I all actuality, the support in India is blocked from the front end. They want to disable WordFence.

Now, when I receive support, I have a standard line informing them that WordFence is really working fine and they are currently blocked from the front end and they accept that ok.

Here is my suggestion. If Wordfence would work with the various large WordPress hosts like Bluehost that have international support lines, they could retrieve the IP addresses of each host support and those IP addresses could be whitelisted.

I am trying not to make my review a support issue with WordFence, but mostly wanted to share with the community that they are worthy to work with. Security does come at a cost of convenience at times.

• This reply was modified 5 years ago by wagenbachmj.
• This reply was modified 5 years ago by wagenbachmj.