wauger

Thanks Michael. We are using Newsletter v8.2.1 (just updated) but still having the same issue with the color picker not working. Here is a list of plugins active across all of my WordPress installs. Can you help me tell easily which might be conflicting? Is there a way to determine where the conflict is occurring without having to disable/re-enable all plugins?

Also, is there another way of setting the color of various elements within the email body besides using the color picker? CSS?

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Sorry, I don’t respond to threats or demands. This is valid confirmation of the type of customer service, however. It is very telling that you would be so forceful in your response.

I will confirm that you did provide a refund after I requested it, and for this I am grateful. However I did have to ask twice; the first time I was thwarted with continuing requests to work with support to address my concerns. And in this regard I tried to engage with your team twice by scheduling meetings. In both instances your team provided a day/time to meet, and then did not follow through. As you said, mistakes happen and this is perfectly fine. However not showing to two meetings in success is not really showcasing a good customer service practice, IMHO.

These are not false accusations, this is my genuine experience. Hate is a very strong word; and not one I would toss around lightly. Nothing that I have stated is false, or hatred toward you or your team. I wish you all the best in the future; honestly. However I feel compelled to share my experience for others to consider as they make their decision to engage with your company and spend their hard earned money.

Good luck!

Thanks for the through response, Sultan. It was my intention to bring this out into the eye of the public so that I could get a formal response to these customers support issues.

There are two sides to every story. I stand by my experience and concerns. Most of your responses come off more as excuses. But again, I expect this as you have your side to tell.

While there is much I disagree with in your post, the primary issue is with not showing up to two schedule meetings. In both situations, your team’s availability was provided and a meeting schedule. No one attended, either time. This is regardless of when I was a “premium” customer, or not. I think this is very troubling and telling of your customer support practices. We can agree to disagree.

Your accusation of hate is concerning. There is a lot of real hate in this world, which is horrible. But I don’t understand why you would categorize my post and experience as hate. It is simply expression of experience with your company. When this word is abused for sensational or dramatic purposes, its meaning is diminished for when real hate is purported. Let’s not resort to meaningless name calling. It’s sad, and distracts us from defending against actual hatred.

We can only let your customers decide the future. I am sure this will not change many minds, but it may change some. If I had read a review like this I would have thought twice before purchasing.

Thanks for issuing my refund. You kept your word here and I appreciate that. I wish you all the best.

Thanks Damian. This worked perfectly!

Anyone? Anyone?
You can see the issue on our live website at https://www.olvs.org

Hello,
I tried changing Content Animation to Zoom In, but that only changes the Title/Description slide, not the background picture like in the example at the Gonzaga website. I will try contacting OXILAB directly for some more support. Thank you.

Thank you. I just sent you an email at your Support address. Please let me know the next steps.

Yes I just tried to log out and back in, same issue.
How do I send you the screenshot?