wbrubaker.a11n

Very well, the source of the problem may be unknowable. At any rate, we wouldn’t expect that canceling an order in Shipstating would push data back to your store.

Hi there. We can’t make the information that you share here private. Feel free to obscure any information in the logs that you are concerned with but also understand that may limit how much help can be offered.

When I check it, I get a message that “Debug can’t find any records of in our database, which means it is not a Jetpack nor WPCOM site.”

It is not two ways. Here is the documentation: https://docs.woocommerce.com/document/facebook-for-woocommerce/

That is not possible with this plugin.

The non-response seems like the request is probably blocked by Square. Here’s a plugin you can use to route those requests through a proxy https://github.com/WillBrubaker/maybe-route-request-through-moesif to test that theory.

Reference: https://github.com/woocommerce/facebook-for-woocommerce/blob/2.5.1/includes/Products/Stock.php#L99

In the case of a product that goes out of stock on your WooCommerce site, we would expect that the Facebook for WooCommerce extension would delete that plugin from Facebook if you have chosen to hide out of stock items from catalog – see **Out Of Stock Visibility** here: https://docs.woocommerce.com/document/configuring-woocommerce-settings/#products-inventory-options

If you do have that configured, then please do ensure that you are using the most recent version of Facebook for WooCommerce. If that is the case, then the only other explanation that I could provide is that this behavior is caused by something external to WooCommerce or Facebook for WooCommerce. You might want to have a look at the documentation here: https://docs.woocommerce.com/document/how-to-test-for-conflicts/

where can i add stripe to my account for you to see more insights?

From the link that was provided: https://woocommerce.com/products/stripe/ “purchase” it. It’s free.

@digitalblanket I feel it’s likely quicker for you to give that a try rather than go digging for answers. If it doesn’t work, I imagine there will be some information logged.

Yes. Value is correct. You’re welcome.

If you haven’t already, can you enable debug logging for Square. I’m more interested in the one specific to Sync mode. See **Enable logging** here: https://docs.woocommerce.com/document/woocommerce-square/#section-4

With that done, navigate to the Square settings page where you can see the empty dropdowns and afterward, have a look at the log file that was generated. It will be under WooCommerce > Status > Logs. In the dropdown selector near the top right, look for any logs where the name begins with square, followed by a date, followed by some random letters/numbers.

Have a look at that log. Does the response to listLocationsWithHttpInfo contain a valid response body and are your locations listed with credit card processing capabilities?

I’ve opened an issue for this here: https://github.com/woocommerce/facebook-for-woocommerce/issues/1979 – feel free to follow along on the progress of a fix there.

There’s a recommendation on steps to take to fix this in this comment here: https://www.ads-software.com/support/topic/cannot-connect-to-facebook-5/#post-13402867

Can you please give that a try?

What you’re asking about is a setting in WooCommerce Subscriptions if that is what you’re using for subscriptions and as such, this is an inappropriate forum to ask the question. By default, WooCommerce Subscriptions authenticates the credit card regardless of whether the checkout total is $0 so there is nothing to enable but would need to be disabled if it has been enabled and you wish to validate the cards at signup.