wccitsupport

Thank you for the response. Do you have an estimate on when the next version will release? We are needing this fixed ASAP for a project of ours.

Thanks.

We ended up installing the WordPress Classic Editor plugin. She was able to update her website after that.

The client did have 2 active extensions on her browser. She removed them and still received the JSON error.

We are still waiting on a response from the client regarding the browser extensions.

She is using Chrome. We did have her test updating the website in an incognito window to see if it was the cache causing the error – she still received an error.

We also had her test updating the website in a different browser – she used Firefox. She still received the error.

She tested updating the site on 2 different computers – they both were on the same network. One computer is Windows 10 and the other is Windows 8. Both gave errors as well.

She said she tested updating the website on her phone, using her data, and still received an error.

We are having trouble fixing the issue for her, because we cannot recreate the situation on our end.

I apologize, I had the PHP version wrong. The site is using PHP 5.6.27.

Why would they not be able to update a page on the site, but we are able to make changes?