Andy V

Hi Tod!

Thanks for reaching out about your interest in Total Upkeep! Currently we do not offer an integration to upload backups to OneDrive and after some light research it doesn’t appear that you could use FTP as an alternate method to upload to OneDrive as you can with some other similar services. This isn’t currently in our roadmap at this time but I went ahead and opened a feature request to add this as an additional remote storage location for our developers to review and if accepted it will be implemented in a future version of Total Upkeep.

Thanks for bringing this to our attention, please don’t hesitate to reach back out if you have any other questions for us!

Hi @gidders28!

Thanks for the provided info and our team took a look. From what we were seeing it looks like you had once successful upload for each site in the logs. If the upload works via your browser, but not via a cron, we’ll want to ask your host some questions:

1. Check PHP Error Logs:
Please review the PHP error logs for any messages related to the Total Upkeep cron job.

2. Permissions:
Confirm that the cron job user has the necessary permissions for file and directory access.

3. Timeouts:
Verify if there are any cron job timeout limits causing the script to terminate prematurely.

4. Server and PHP Configuration:
Confirm that the server and PHP configurations for the cron job match those used when executing the script manually.

Additionally, we are more than happy to assist with this further however since this is an issue with a feature in the premium version, unfortunately we are not permitted to troubleshoot issues with Premium products in these support forums in accordance with the WordPress Guidelines, but we are more than happy to troubleshoot this problem through our Premium Support channel.

Could you create a Premium Support ticket through your BoldGrid Central account so our team can investigate this problem further?

Hi –

Thanks for your question! If you have the remote storage option for Google drive set up and selected it should be uploading them automatically. If everything is set up correctly the plugin will keep logs of the connection and upload attempts so that’s going to be the place we want to check.

In your dashboard, if you can navigate to Total Upkeep → Tools → Logs and from there you’d be looking for the logs named google-drive-connect.log and google-drive-upload.log. If you can copy that and paste it here, we’ll be able to get some more information about what went wrong.

You can use a site like https://gist.github.com/ or https://pastebin.com/ to create and post a link to your log data into this thread.

Additionally, I’d like to have you test and see if you are able to upload a backup manually from the plugin. If you go to one of your complete backups in your backup archives and open it to view it’s details. On the right-hand side should be an option to upload it to Google Drive manually.

Hopefully the contents of the logs give us an idea of where the problem is coming from and please let us know if you have any additional questions for us while we work on this!

Hi @edbellman –

Thanks for reaching out! In regards to the header, you can change this within the customizer by navigating to Design > Site Content > Page Titles. From here if you set the Position to Above Content you should see the Background Container setting. You can set this to contained to match your post content.

From here you can also change the title background color and font. While this is specifically labelled Page Titles the options here would apply to both pages and posts.

Hi @edbellman –

Thanks for reaching out! It looks like what you are highlighting there are the Post Navigation Links. If you’d like to hide these with Crio, you can go to your admin dashboard and follow these steps to reach the Post customization options. From there, click on Post Navigation Links and in this panel you will see a Display option. Selecting “Hide” on this option will prevent those links from showing for you.

Hi –

Thanks for getting back to us! The values that you have set should be fine in general, for PHP’s max_execution_time I typically recommend setting it to 120 seconds and 180 for heavier sites. You might bump that up and see if that helps. If not we may need to pursue getting process control functions enabled to hopefully get more detail on the errors.

I hope this helps! Let us know if none of those changes work for you and we can take another look.

Hi –

Thanks for getting back to us! I’m glad to hear that updating the compressor type fixed the issue with the archives being unreadable. Based on the logs you provided earlier and since you mentioned it does work some of the time, and that it always works when you do it via command line, I think we can rule out any issues on your remote server.

Since it’s intermittent like that, my guess is it might be a timeout, like PHP max_execution_time or possibly the timeout setting in either NGINX or Apache.

We can see in the logs that your PHP configuration doesn’t have process control functions enabled. There might be more info if you recompiled PHP to include those (https://www.php.net/manual/en/pcntl.installation.php), which would tell us if there was a kill signal (other than kill -9) from your actual server.

I hope this helps! Let us know if none of those changes work for you and we can take another look.

• This reply was modified 2 years, 2 months ago by Andy V.

Hi –

Thanks for getting back to us! It sounds like there is a couple possibilities that could be causing this. I have couple more tests to help us narrow down what might be the specific cause.

The first thing that I would do is create a Sanity Check backup (https://www.boldgrid.com/support/total-upkeep/backup-wordpress-website/#sanity-check-backup) just to verify that backups are working at all on your website. There is a video at that link that demonstrates how to create a Sanity Check backup.

Next, we will need some additional information about the Total Upkeep configuration to see if we can get things working. Do you know which Compressor is used to generate backups on your website? You can check the Compressor settings under Total Upkeep > Settings > Backup Process in your WordPress admin. Changing the Compressor to System Zip might help with backup generation if it is not already selected there.

Let us know if the Sanity Check test works and if you are still having trouble please let us know and specify which compressor is being used or the options you have tried.

Hi –

Thank you for your question! Sorry to hear you are having trouble with Total Upkeep today. What you are describing is certainly not the intended behavior, we are more than happy to investigate this further for you.

When generating the backups is it generating a single backup that is getting sent to Google Drive multiple times or is the plugin generating multiple backups? It would also be extremely helpful if you could provide the upload log which can be found in your admin dashboard under the left-hand menu and Total Upkeep → Tools.

If you can provide us with that long and info, the information in that file should give us an idea of what went wrong with the upload.

Hi –

Thanks for your question! I took a look at what you provided and the error that you included appears to be a notice which shouldn’t affect your ability to complete the SFTP transfer.

I believe that you indicated that the FTP/SFTP transfers don’t work at all from the plugin but just to make sure I’m getting you correctly does the FTP transfer work when you manually initiate it from the plugin? If it does and your issue is only affecting automated transfers and we can look into that deeper.

In the case that the transfer is not working even when you manually initiate it we might need some more info. If this is the case please provide us with the full upload log which can be found in your admin dashboard under Total Upkeep → Tools → Logs and you should see one titles look something like sftp-upload.log. If you can provide us the contents of that log we can review that for further issues.

Hopefully the contents of that log give us an idea of where the problem is coming from and please let us know if you have any additional questions for us while we work on this!