webauthor

Hi Bobbyscon,

Hopefully you’re still being notified of these threads. I’m having an issue with this plugin. I’m using the most recent version which is 1.0.9. If you’re still using this plugin, could you please double check the code you said to replace. When I did what you suggested I get a blank knowledgebase page.

Better yet, could you post the entire archive-kbe_knowledgebase.php code here so I can copy and paste. I too am using a child theme but from studiopress.

Thanks

Hi Maeve,

I am using a Genesis Framework child theme as well. Still no luck in getting your plugin to display on our child theme. I’ve followed your instructions and created a new folder called wp_knowledgebase under my genesis theme folder. I then copied the plugin template folder to this new wp_knowledgebase folder. So I end up with this:

wp-content/themes/genesis/wp_knowledgebase/tempate

I’m still unable to have the plugin look anything like the demo.

Here is a staging domain name for you to look at:
https://luckado.com/knowledgebase/

As you can see, it looks nothing like your demo. I know this post was marked as resolved, but it doesn’t seem to be resolved for people using Child themes from Studiopress.

Any other ideas?

John

I’m having the same issue. 1.0.8 has the wrong path.

I had the same problem and am waiting for Maeve to respond:
https://www.ads-software.com/support/topic/layout-lost-after-104-update?replies=4

Did you loose the layout of your main knowledgebase page like we did?

I just sent you an email with my site URL.

Thanks

Hi Maeve,

Any word on how much longer before you fix this bug? I would really like to use this plugin but it’s really important that this gets fixed first. Any ETA?

Thanks

Thank you for fixing this as I had about 2000 404 errors in just a few hours. I just updated the plugin.

I’m having the same issue. In Settings for the plugin, I changed the Slug to be Help Center. When enabling breadcrumbs, the front end still says Knowledgebase.

How do we change this? I can go to Pages and rename Knowledgebase to Help Center. That works, but the issue is with the Breadcrumb and the URL when you’re on a Category.

When at a category, the URL displayed is:
https://domain.com/knowledgebase_category/my-category-name/

For SEO purposes, I’d prefer the URL to be this:
https://domain.com/help-center_category/my-category-name/

or better yet:
https://domain.com/help-center/my-category-name/

How do we remove the word Knowledgebase from the Breadcrumb and have it display the actual name of the page which is Help Center?

Also, how to fix the URL issue above?

Thanks

Hi Bahri,

Yes that is correct. Is it possible to show the domain in the URL?

Thanks,

John

I need the answer to this too.

Thanks

We’re in the same situation. The Table Rate Shipping V2 Extension is very powerful but will not calculate the cost for shipping based on UPS rates. Let’s help each other out. If anyone finds a developer to do this, please post who you worked with and the cost for the project. Perhaps we could all go in on it together. Setting up a Zone in Table Rate for each city, state etc would take a long time. We need Table Rate Shipping V2 to communicate with UPS via their API to extract the shipping cost based on location of where the item(s) are shipping to.

Me too – Have any of you opened a ticket with WooCommerce to find a solution?

We can put a man on the moon… ??