MeOnline

Thanks for explaining!

Can you share the details on how to completely remove the plugin’s files and database entries? Is there a script or plugin to do so?
We also suspect that we’re experiencing issues due to cookiebot.
Our client has added a support ticket but until now no response so hopefully through this way we get it? Thanks in advance.

I have sent the ID through the contact form on your website, did you receive it?

I am not sure how the reviews were download, is a website of a client and they ere already there. I suspect they used crawl? (can’t imagine the client capable of using api things)
Or is there a way to find out?

• This reply was modified 1 year, 11 months ago by MeOnline.
• This reply was modified 1 year, 11 months ago by MeOnline.

No worries Peter, thanks anyway for your efforts!
Kind regards, Pieter

Hi wfpeter, thanks for replying, totally forgot about this post ??
In the meanwhile it appeared that the GTranslate plugin was using an IP that they didn’t mention and never used earlier, so we didn’t look for that in the blacklists; after some while we disovered in WF one ip had loads of ‘suspicious” actions, causing it to get blocked some time ago, being the IP they didn’t mention being theirs…

Unblocked the IP and problem solved. So human error (from GTranslate), glad we discovered it ourselves in the end; GTranslate wasn’t that helpful. ??

• This reply was modified 2 years, 3 months ago by MeOnline.

Thanks for your reply, tried that erlier but didn’t work, but second time, after removing it via ftp and re-upload the newer version it seems to be working now.

Using version 4.1.1 and the issue is still there …
That’s a major flaw and security risk. Unbelievable :-O

Thanks! I use WordFence too but GOTmls saved me on numerous of occasions where WordFence somehow was tricked and did not even recognize the websites it was operating upon were hacked in the background, this while being under ‘the watch’ of WordFence … ??

Thanks for the update Reüel and great to hear it s not a danger but more of a false positive ??

Does GOTmls’ code really look like malware?
Any suggestions for a good alternative?

Found several instances of the old domain (reduxframework.com) in several files of WP Mail Logging.

And the plugin has not been updated for 7 months, is it dead?

You cannot find https://www.yourdomain.com/wp-admin/admin.php?page=wc-status&tab=tools ?

Besides that, seeing your table name, I suspect you also need to shorten the database prefix, that’s the part before
_woocommerce_downloadable_product_permissions – so this part: 1603129140_wp_mbqng7f5mz
Better change that to wp_ so it will be wp_woocommerce_downloadable_product_permissions

The host is Neostrada, waiting for their reply about things.
In the meanwhile I have disabled the Redis server and plugin. It was connected again but I don’t see any improvement in speed and get strange things happening, like backoffice redirect errors when the Redis plugin is enabled.

Thanks for your suggestions, I will discuss things with my host first to see what they can do.

p.s.

Because of the fact that it is ONLY possible to even be able to reach your support after having paid for the mentioned pricey subscription, as customer you first turn to this forum, like many others do as well.

The argument that WordPress doesn’t allow pro support in their forums may be, but that doesn’t mean it should not be possible to be able to send support questions through your site about bugs in your own software, which is not possible without paying … you basically say …

… only after several messages from me, you now mention the bug report form possibility. In that form there even is a separate url field where you can refer to this forum – stating this happens more often. Why not mention the form first then?
You can then decide if it is bug related or considered a support question, although these matters are often blurry.

The mentioned WordPress pro support forum restriction also doesn’t stop you from asking first if customers have a paid subscriptions and it also doesn’t stop you from promoting the commercial plugins/add-ons too.

I was even notified that one of you tried having WordPress admins to refuse my honest review about NextGen. It is a decent review and in it I even expressed my disappointment because in principal it really is a good (free) Gallery.

This basically says a lot about how you threat your paying customers imo, I hope you guys will consider my constructive criticism regarding all things mentioned and you’ll better them. It’s for your own good as well.

My 2 cents

• This reply was modified 4 years, 6 months ago by MeOnline.