MeOnline

Thanks, in the meanwhile I have submitted the bug report.

I suspect the issue originates to the fact that the plugin needs to be updated regarding dependencies or so in combination with newer PHP versions.
So it is a general thing that needs to be solved anyway, a bit strange that I as customer -who discovered the bug- has to pay to get such a flaw solved.

Also having to pay a steep $ 99,- to get support for a plugin which costs $ 139,- is too rich for my taste. I have no problem to pay for support but price wise that’s completely out of balance imo.
And then considering I basically have to pay you guys so you will solve a problem in your own software … resulting in just a few updates each year, most if not all related to other bugs.

I have been a Pro user for at least 5 years and until this year I have reluctantly paid the high support subscription all these years. Including the initial purchase fee, this roughly totals around 500 (!) dollars already ….

Will consider using another cheaper and more supportive Gallery solution, this is just crazy. ??

Hi @gabyimagely

I have deactivated ad removed both plugins (the normal and Pro), then re-installed both.

I now get a warning instead of an error:

Warning:
“continue” targeting switch is equivalent to “break”. Did you mean to use “continue 2”?

Location:
wp-content/plugins/nextgen-gallery-pro/modules/ecommerce/module.nextgen_pro_ecommerce.php:1485

Not sure if it is a big issue, maybe one can ignore it?

I use:
NextGen Gallery 3.3.17
NextGen Pro 3.0.18
WP 5.5.1
Notifications come from Query Monitor

@papin Thanks!

@marcfbe Thanks!

@@papin Is that correct and will this be added to the next update of Companion Auto Update?

Thanks Papin!

Thanks for the update, indeed the update solves it, I received the pre-release of the update from the developer and tested it with success. ??

Update:
Unfortunately the issue is there again, it seems to be an issue resulting from the combination of the Redux plugin and the WooCommerce PDF Catalog plugin; when both are enabled, you cannot access the admin section anymore and you keep on getting redirected to the frontoffice (the website itself).

When one of the plugins is disabled, I can access the backoffice (admin section) again.

Tried everything:
Changed to default WP theme;
Reverted back to default wp htaccess file;
Tried disabling all the plugins;
Checked all available error log files on server;
Increased php setting;
Downgraded php version;
Checked plugin permissions;
Drank more coffee …

No solution. ??

Developer of Catalog plugin will also look further into the matter tomorrow.

Sure, it’s this one: https://codecanyon.net/item/woocommerce-pdf-catalog/15310703

In the meanwhile I have found out what caused it, a plugin using the Redux Framework with corrupted options – I had to remove the options from the database and after that the problem was solved (until I set new options for the plugin).
So I have further contacted the plugin’s developer about this.

Sorry having this cause you to undertake some much trouble to help out.
Thank you so much for all your efforts!

I managed to get 2GB of memory assigned but no solution. Now I can’t even access the admin section anymore, keep on getting redirected to the homepage.
Can you tell me how I can safely send ftp details to you?

I just managed to catch the following php error through the hosting panel:

[Wed Aug 05 13:38:47.666447 2020] [lsapi:error] [pid 3232480:tid 47748379989760] [client 12.34.456.89:52587] [host www.mydomain.com] Backend fatal error: PHP Fatal error: Allowed memory size of 536870912 bytes exhausted (tried to allocate 24576 bytes) in /home/mydomain/public_html/wp-includes/pomo/streams.php on line 173\n, referer: https://www.mydomain.com/wp-admin/plugin-install.php?s=Redux+Framework&tab=search&type=term

Although it is obvious that there appears to be a memory issue – I wonder if it would help to enlarge the memory seeing what error it is.
Your thoughts?

• This reply was modified 4 years, 7 months ago by MeOnline.

No, that is correct, with backoffice I mean the admin section at wp-admin

Thnks for helping out!

I tried what you suggested but the backoffice stays completely blank, so no way to check the Query Monitor either.
Cannot find any php errors either.
Tried disabling all plugins but no solution too.

Found the cause: had a too long database prefix, shortened it and verified the database again – problem solved. ??