webdevbyraj

Hello Herman,

The screenshot you shared shows the correct contact number, however, the ‘Elementor Header & Footer’ plugin is not activated in that screenshot. This suggests that the issue might be related to the plugin. However, when I accessed the website from another browser, it still displayed the old number. Upon refreshing the browser, the new number briefly appears but then reverts to the old one. I tested this with the cache both on and off, but unfortunately, the problem persists. ??

Please see the new video clip of the issue

https://www.filemail.com/d/lgmggeofhjgmwhl

• This reply was modified 5 months, 3 weeks ago by webdevbyraj.

SYSTEM INFORMATION

OS:?Linux web29.lhr.stackcp.net 3.10.0-1160.108.1.el7.x86_64 #1 SMP Thu Jan 25 16:17:31 UTC 2024 x86_64
Webserver:?Apache
PHP:?7.4.33
MySQL:?5.5.5-10.6.15-MariaDB-log
WordPress:?6.4.3
Multi Step Form:?1.7.19
Multi Step Form Plus:?1.3.4
WordPress Max Upload Size:?128.0 MB
PHP Memory Limit:?256M
PHP Post Max Size:?128M
PHP Upload Max Filesize:?128M
PHP Max Input Time:?60
PHP Max Execution Time:?300
Default E-Mail:[email protected]
Default E-Mail Name:?The Royal Regency

Thank you! I successfully transferred the backup file by directly uploading it into the designated backup folder of the plugin, and the process was successful!

For those encountering difficulties in the restoration process, ensure you download your backup file from the original site. Subsequently, upload it to the corresponding folder on the new site:

public_html/wp-content/backup-migration-(random strings of characters)/backups

Afterward, return to the plugin dashboard, refresh the page, and you’ll find the uploaded backup file visible.

Hi again, thanks for your reply. I tried the ‘manual’ way before writing my first post here. I downloaded the backup file from the source site and then uploaded it to the new site and unfortunately, it failed . When it failed, then I tried to restore using the link.

Here is the debug ref for the manual process – BMI-MFeciblD-41921