webdigit

Hello Archie_n

Yes indeed, this is a problem in the generation of vectors with OPENAI. We are currently looking for a solution. I hope to be able to come back soon with a solution.

Thank you for your patience

Hi,

Thank you for trying SmartSearchWP and for your detailed feedback. We’re thrilled to hear that our plugin matches your needs and that you’ve successfully set up the chatbot. We also greatly appreciate your willingness to share constructive observations as it helps us improve.Regarding the issue you’ve reported:

1. License Verification and Addons Retrieval:
   We understand that the license verification and addon retrieval processes currently require calls to our server, which may contribute to delays in the admin panel. Performance is a key priority for us, and your report highlights an area we are actively working to optimize.Here’s what we’re doing:
   • Caching responses : We’re implementing a caching mechanism to reduce the frequency of these calls, ensuring that subsequent page loads are faster.
   • Asynchronous requests : We’re exploring ways to handle these processes asynchronously, minimizing their impact on admin panel performance.
2. Timeline for Improvements :
   These optimizations are already in development, and you can expect updates in an upcoming release. We’ll notify you via the changelog when these improvements go live.

We’re committed to ensuring that SmartSearchWP not only meets but exceeds expectations, and feedback like yours is invaluable in this journey.

If you encounter any further issues or have suggestions, please don’t hesitate to let us know. We’re always here to assist!

Thank you again for your positive outlook, and we appreciate your willingness to leave a review it means a lot to our team.

Best regards,

Bonjour

Merci pour votre message. Oui nous prévoyons des mises à jours régulières. On y travaille ??

Merci pour votre patience et compréhension.

Hello,

ok, I’ll mention it in the FAQ on the site. Thank you very much for your feedback!

JC

Thanks for the detailed information. The fact that the chatbot’s HTML code is missing from the main site while it is present on the staging points us in the right direction. Can you try these steps in order:

1. Clear all caches:
   • WordPress cache if you use a cache plugin
   • Server cache if you are using one
   • Browser cache
2. If that doesn’t solve the problem:
   • Can you check the JavaScript console (F12 > Console) for errors?
   • Can you temporarily disable the other plugins to see if any of them interfere?
3. If the problem persists :
   • Check that your theme calls wp_footer() in its footer.php
   • Temporarily try switching to a default theme like Twenty Twenty-Four to see if the chatbot appears.

Keep me informed of the results of these tests so that I can help you more precisely.

Thank you so much for this message ?? It makes me super happy to read this. We’ve worked so hard to offer something simple and effective!

Thank you!!!

JC

okay, is there any information in the “error log” section?

If it worked on other sites, it’s either linked to the theme or to another plugin (e.g. cache) that’s preventing the SmartSearchWP plugin from working.

Let me know…

JC

Hello

First of all, thank you for installing our plugin.

First of all, please have a look at the FAQ : https://www.smartsearchwp.com/en/faq/

We’ve already answered quite a few questions in the FAQ. If you still have a problem, please come back here ??

Thank you very much.

Avec plaisir ! Merci beaucoup ??

Hello,

Links will normally always be internal links. Context creation does not follow outgoing links (this is a choice we have made so as not to “pollute” the chat with external content).

Contexts are created using the text content of pages, articles, etc. and not files. That said, a paying addon will soon be available to add pdf files.

Nice !

• For Norwegian answers, are you talking about support answers? If so, no, because we prefer English for reasons of language uniqueness.
• Concerning audio, it’s the audio of your operating system, not voice synthesis by the AI.
• The roadmap doesn’t yet include these language concerns, but we’ll take them into account.
• The plugin uses the context generated when content is activated. If a content item changes, the context for that page must be regenerated.
• As far as links are concerned, this is normally already the case. The chatbot automatically proposes relevant internal links.
• For the Norwegian translation, with great pleasure ??

Thanks for your support!

• This reply was modified 7 months, 2 weeks ago by webdigit.

Hi @baardkr ,

Thanks for the acces.

We have found the issue. We have update the embedings (of the 2 actives content) and now it works like a charm.

In fact when you have an insuffisent quota during the embeding process it seems you have to regenerate them. To do that, you have to modify the content page (or article) and click on retrain ai on embendig page.

Thanks to you we will update the possibility to update embendings at will in a next update.

If you have another question feel free to contact us ??

If you like the plugin, can you rate it? Thanks a lot

Could you please provide us a temporary admin account with this email : [email protected] ? Just to see what appends. You’ll delete this account after.

Thanks

When the OPENAI account is reloaded, it takes a few minutes before it becomes active again. This sometimes happens to us too.

If the problem persists, can you check in the SSWP plugin error logs?

Thanks

Hi @baardkr,

Your quota has been exceeded. When you generate embeds with your content, this consumes data on the openAI side.

If you have generated a lot of embeds, this may have used up your quota. Once the embeds have been generated, only the requests to the chatbot will use the openAI quota.

Bests regards,