webfantastic

https://www.awesomescreenshot.com/video/22805058?key=49df9220aad81fcc4b43e87d166875c0

Moreover, the video is played in hidden mode while you are trying to press play on top of the video is playing. When you click 2 times past the button, you can already get to the video that has played a few seconds.

• This reply was modified 1 year ago by webfantastic.

I checked in the Opera browser, everything works, but in the Chrome browser in the desktop of the latest version 119.0.6045.160, it does not work even in incognito mode. Video works fine on smartphones. I’ve already tried deleting both the cache and cookies, but it didn’t help.

Watch the video.

https://www.awesomescreenshot.com/video/22804845?key=579c1804d7c8b97bbaae57f3449798b4

When you open the product for the first time, yes, it plays. But refresh the page and you will see that no more videos are being played. Or switch to another product and come back. This only works the first time. Then he shows you a screenshot of the video with the play button in the center. This play button no longer works, the video does not work if you click 2 times anywhere in this screenshot.

I have everything activated now in the plugin settings except the last one (show at the top). Disabled the entire cache, plugins that could affect. The play button doesn’t work.

Hi! Updated the plugin, disabled dynamic loading of JS, but it didn’t help. Now it is disabled, 3 seconds are triggered when downloading the video, then the play button appears, which again does not work.

Hi!

I managed to upgrade only to version 1.15. I showed in the screenshot how it works in chrome. The error with the button occurs in the following sequence: 1. I open the page for the first time, the video is playing. I look at the catalog and return to the page, the video does not play. There is a play button. 2. I press the play button, nothing happens. 3. 2 times I click anywhere in the preview around the button and the video starts playing. Everything works well on a mobile phone, the problem is only in the desktop version.

Please see the screenshot:

https://prnt.sc/6Ez565UUsRi8

Thanks

Hi! Everything works on smartphones now. In the chrome browser, the video does not start if you click on the play button in the center. If I double-click the mouse next to the play button, the video starts. Or I need to switch browser tabs. The play button in the center of the video does not work on the computer. we use Redis caching and cloudflare, but the script loading setup is in the template theme itself.

Hi! I did the tests and came to the conclusion that problems in the plugin arise when the JS dynamic loading function is enabled in another caching, optimization or theme plugin. When this option is enabled, the JS files of the theme components will be dynamically loaded without additional external requests. This will improve the page loading speed, but at the same time the video plugin player stops working normally. As soon as I turned it off, the player works, but then the site loads very slowly. Therefore, it is included everywhere. Please check if your plugin can be made compatible.

Which plugin conflicts with yours? Maybe I’ll email you and be able to make a test site?

Hi! I updated the plugin, moved the video up and now there is a problem with the player again. It doesn’t activate until you switch the tab, and the play button on the video doesn’t work. You either need to collapse the chrome browser tab and go back, then the video works.

Thank you, after the update everything began to display correctly.

If the video can be made together with the gallery, then it would be great if it can be made in the plugin settings first before the photo. As on the site 1688, have you seen it? There the video is always the first, so that the user immediately has an idea about the product.

Hi! Thanks, the video is working now. The only inconvenient thing is if I want to turn on the sound or rewind the video, then the photo preview opens. It is necessary to remove any actions on the video when clicked, or then embed the video sequentially in the gallery, which is even better. When the user views the photos in the full window, at the end he will see the video. Now the video is completely separated from the gallery.

Hi! Did the output shortcode appear on the product page? When will it be available? Thanks