Jason T. Wiser

Yes we are working with WordPress to get the issue resolved.

We will keep you posted. I assure you we are not going anywhere.

Sorry for the scare

Hi @tammyt,
Thanks for the quick response. I see your side of this. And I am sorry this happened. I truly am.
Thanks for letting us know that your host was able to get you all fixed up and running again.

It means a lot to us that you wrote, “I actually LIKE the plugin.” That is the main goal here.

About the professionalism and rudeness part, all I can say is that Andrea works 6-8 hours a day answering 50-80 tickets a day and she really does her best. If you had the privilege to meet her in person, I guarantee you would agree that she is a great gal and a very hard worker.

So when I say that I am sorry this happened, I mean it. I know this was not personal from either of you.

Anyway, hey, if you would consider giving us a second chance, consider Andrea never intended to be rude, and consider accepting our sincere apology that this whole misunderstanding happened, that would really make my day. ??

And about changing your review, of course I would love that, but by no means expect it.

My goal here was to make sure our customers are happy.
And it sounds like you are closer to happy than unhappy.

Thanks
Jason Wiser

Hi @luuk123,
Which version were you on? If it is pre 3.3.x then we are aware of the bugs that were in the plugin and we have committed a significant amount of resources to get things working again. Things were really tough there for a while in support, development, and updates and I assure you that this company has turned around.

We hope that you will consider trying it again and see if you can again, “like the plugin”

Thanks for the feedback

Jason Wiser
co-owner
Warfare Plugins

Hi @harveyc99,
You are right, we had a bad month back then. We had some code errors that really set us back and we have committed every resource to get things fixed.

I understand your rage and frustration. What happened – happened, and it should not have. We are truly sorry and I want you to know that we take full responsibility.

I can assure you that we had invested significant resources to guarantee that our customers will not experience this inconvenience again. I mean, we are human too, and we make mistakes, but we have taken every measure possible to ensure that you will not crash, you will be able to have hassle free updates, and you will again fall in love with the product.

Please accept our sincere apology.

Thanks

Jason Wiser
Co-Owner
Warfare Plugins

• This reply was modified 6 years ago by Jason T. Wiser.

Tammy, I have reviewed the ticket support thread and I can see that Andrea, our support specialist, did an excellent job of trying repeatedly to resolve your issue. In order for us to provide support, we need your cooperation. She had sent a very detail list of steps that would fix your problem.

Our level of support can only go so far. We cannot be held responsible for your server and host provider.

I wish you would reconsider the one star review in the context of the full support that was provided to you from our staff. We too want to see the plugin working on your website.

Once you have had a chance to try the steps in the instructions, please let us know if they worked.

Thank you.

Jason
Co-Owner, Warfare Plugins

I have found a fix and now realize that the fault for the “cookies” error is not with this plugin. I will change my rating.

I spent several hours researching a solution when I found the support thread linked above which led me to believe it was this fault of plugin. Turns out it is a much bigger WP issue and not the fault of this plugin.

• This reply was modified 8 years, 2 months ago by Jason T. Wiser.

I have looked for several threads and this one from a Custom Login Author convinced me that a support topic was not necessary.

Pretty much says it all here. If a fix is found, I would love to use the plugin again.

https://www.ads-software.com/support/topic/error-cookies-are-blocked-or-not-supported-by-your-browser-7/

Well there are times when the “related posts” are not related at all. Not sure why they are listed. But in all fairness, this happens most when there is not an obvious “related post”. I have had two clients that have asked me to fix it so that the posts that are displayed are more accurate, but there is nothing that I can do. I have adjusted the settings and I still see some issues. Do you want me to list sites for examples?

[Update] This turns out to NOT be the solution to the question “too many transient entries in the wp_options” table.

The real answer is that WP E-Commerce adds a transient entry every time someone visits the site, robot or human. So I discovered that my site was under attack from rogue bots, and they were hitting me 3 times a second for 1000’s of hits to my site.

every hit triggered a transient entry.

The real fix for this is to install some sort of protection from bot attacks like Install Login Security Solution plugin.

you can also run a script from your PhpMyadmin to clear all your transient files before you backup. something like

DELETE FROM wp_options WHERE option_name LIKE '_transient%'

Here is a quote from the WP E-Commerce Development team from a Gold Support ticket. they wrote

WP e-Commerce creates a customer record for every visit. This strategy is, admittedly, not optimal, but it works on the vast majority of shops. We didn’t take into consideration bots as a major factor here. Currently we’re having discussions to avoid creating customer record unless absolutely necessary, but no sound solutions have been presented so far.

Having discussed this with another developer, it appears that because the “orders” pages are only displayed to those with access to the dashboard, the order information is protected with the same security as anything else behind the user login.

Try this… It worked for me.

<?php echo apply_filters( 'the_content',' [super 1 /] '); ?>

And I love that the child theme includes the media and mobile css built into the style.css. Frankly I think this is a great candidate for TwentyThirteen

I meant to mention some keywords for others to find this solution. This is the solution for too many wp-options and transient data causing conflict between _transient_wpsc_customer_meta and _transient_timeout_wpsc_customer_meta and _transient_timeout_afg_id and _transient_afg_id

fix robot.txt feed

On my site I updated to AFG 3.3.5 and now it works perfectly with WP 3.4.2.

WP has 3.3.3 listed as the current version on plugins page at www.ads-software.com and that is the version you get when you add plugin from within site (as of today).

Thanks for your rapid response. Thanks for supporting your plugin.

Issue resolved

here is a page and it AFG works. https://crisiscaretraining.org/media/photo-gallery/crisis-care-training-at-columbia-international-university-2012/

here is a post where it does not work.
https://crisiscaretraining.org/photos/mexico-2011-childrens-missionary-conference-chihuahua/

between the share buttons and the sign up form should read “Some text about this photo gallery” and the AFG. I placed the short code into the textfield on post editor and page editor the same.