weblikero

Proble solved. Thank you!

>> https://ibb.co/3vh1wH2

Hello @omarfpg and thank you form your reply.

Upon further investigation, we discovered that all anomalies originated from a single order placed on July 2nd.

>> https://freeimage.host/i/dWYmZRs

Is there a way to edit this order with the correct amounts?

Thank you!

Hello @carolm29 and thanks for the reply.
Here are the requested additional info`s:

1. System Status Report – https://easyupload.io/9cjz4q
2. Fatal error logs?– no fatal error logs – https://ibb.co/Q8T2QZ2
   
   Thank you!

Hello @carolm29 and thanks for the reply.

Woocommerce is updated to latest version.
We cleared Analytics Cache twice.
Also we Imported Historical data.

Unfortunately this error persists: https://ibb.co/cCLNWW0

We kindly request your assistance in restoring the correct total sales data within Woocommerce Analytics.

Thank you for your prompt attention to this matter.

Hello,

Rearreging in backend first level categories tree is very difficult if you have many categories because the entire hierarchy of categories/subcategories/sub-subcategories is always open, by default.

>> In prestashop you can only see level one categories by default, and this makes it easy to rearrange them by dragging (To see subcategories you have to click on the level one category, to enter and see/rearrange subcategories): https://ibb.co/X4CRmm8

>> In woocommerce all categories/subcategries tree is open by default (with no option to close it) and this makes it very hard to rearrange by drag and drop is you have a large number of categories/subcategories/subsubcategories: https://ibb.co/hsFXRNW

Thanks

Hello @omarfpg

Here is System Status Report and Fatal error logs

` WordPress Environment

WordPress address (URL): https://dentalfarma.ro<br>Site address (URL): https://dentalfarma.ro<br>WC Version: 8.7.0<br>REST API Version: ? 8.7.0<br>Action Scheduler Version: ? 3.7.4<br>Log Directory Writable: ?<br>WP Version: 6.5.2<br>WP Multisite: –<br>WP Memory Limit: 8 GB<br>WP Debug Mode: –<br>WP Cron: ?<br>Language: ro_RO<br>External object cache: – Server Environment

Server Info: LiteSpeed<br>PHP Version: 8.0.30<br>PHP Post Max Size: 512 MB<br>PHP Time Limit: 72000<br>PHP Max Input Vars: 10000<br>cURL Version: 7.61.1<br>OpenSSL/1.1.1k

SUHOSIN Installed: –<br>MySQL Version: 10.6.17-MariaDB-cll-lve<br>Max Upload Size: 512 MB<br>Default Timezone is UTC: ?<br>fsockopen/cURL: ?<br>SoapClient: ?<br>DOMDocument: ?<br>GZip: ?<br>Multibyte String: ?<br>Remote Post: ?<br>Remote Get: ? Database

WC Database Version: 8.7.0<br>WC Database Prefix: wp_<br>Total Database Size: 541.42MB<br>Database Data Size: 302.41MB<br>Database Index Size: 239.01MB<br>wp_woocommerce_sessions: Data: 2.02MB + Index: 0.02MB + Engine InnoDB<br>wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB<br>wp_woocommerce_order_items: Data: 3.52MB + Index: 1.52MB + Engine InnoDB<br>wp_woocommerce_order_itemmeta: Data: 20.55MB + Index: 22.09MB + Engine InnoDB<br>wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB<br>wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine 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Secure connection (HTTPS): ?<br>Hide errors from visitors: ? Active Plugins (61)

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TranslatePress - Multilingual: by Cozmoslabs<br>Razvan Mocanu<br>Madalin Ungureanu<br>Cristophor Hurduban – 2.7.4

WC Hide Shipping Methods: by Rynaldo Stoltz – 1.5<br>WooCommerce Euplatesc Gateway: by Zamfir Vladimir – 2.3.10<br>Product Feed ELITE for WooCommerce: by AdTribes.io – 3.4.9<br>Checkout Field Editor for WooCommerce (Pro): by ThemeHigh – 3.4.0<br>WooCommerce Checkout Manager: by QuadLayers – 7.4.6<br>FGO Premium: by i-Tom Solutions – 0.6.1.1<br>Pixel Manager for WooCommerce: by SweetCode – 1.42.1<br>WooCommerce Product Bundles: by SomewhereWarm – 6.12.7<br>WooCommerce Product Search: by itthinx – 4.2.0<br>WooCommerce: by Automattic – 8.7.0<br>WP All Export Pro: by Soflyy – 1.8.8<br>WP All Import Pro: by Soflyy – 4.8.7<br>WP Mail SMTP: by WP Mail SMTP – 4.0.1<br>WP All Export - WooCommerce Export Add-On Pro: by Soflyy – 1.0.9<br>WP All Import - WooCommerce Import Add-On Pro: by Soflyy – 4.0.0<br>WPS Hide Login: by WPServeur<br>NicolasKulka<br>wpformation – 1.9.13.2

Product Import Export for WooCommerce Add-on: by WebToffee – 1.2.4<br>Import Export for WooCommerce Wrapper: by WebToffee – 1.2.7 Inactive Plugins (4)

Cloudflare: by Cloudflare<br>Inc. – 4.12.7

Popup Maker: by Popup Maker – 1.18.5<br>Query Monitor: by John Blackbourn – 3.15.0<br>WP Fastest Cache: by Emre Vona – 1.2.5 Dropin Plugins ()

maintenance.php: maintenance.php Must Use Plugins (1)

ManageWP - Worker Loader: by GoDaddy – 1.0.0 Settings

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Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)<br>exclude-from-search (exclude-from-search)<br>featured (featured)<br>outofstock (outofstock)<br>rated-1 (rated-1)<br>rated-2 (rated-2)<br>rated-3 (rated-3)<br>rated-4 (rated-4)<br>rated-5 (rated-5)

Connected to Woo.com: –<br>Enforce Approved Product Download Directories: –<br>HPOS feature screen enabled: –<br>HPOS feature enabled: –<br>Order datastore: WC_Order_Data_Store_CPT<br>HPOS data sync enabled: – Logging

Enabled: ?<br>Handler: Automattic\WooCommerce\Internal\Admin\Logging\LogHandlerFileV2<br>Retention period: 30 days<br>Level threshold: –<br>Log directory size: 24 KB WC Pages

Shop base: #8907 - /catalog-produse/<br>Cart: ? Page does not contain the [woocommerce_cart] shortcode or the woocommerce/cart block.<br>Checkout: ? Page does not contain the [woocommerce_checkout] shortcode or the woocommerce/checkout block.<br>My account: ? Page does not contain the [woocommerce_my_account] shortcode.<br>Terms and conditions: #1409 - /termeni-si-conditii/ Theme

Name: YOOtheme<br>Version: 4.3.8<br>Author URL: https://yootheme.com<br>Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme<br>WooCommerce Support: ? Templates

Overrides: – Product Bundles

Database Version: 6.12.7<br>Loopback Test: ?<br>Template Overrides: – Admin

Enabled Features: activity-panels<br>analytics<br>product-block-editor<br>coupons<br>core-profiler<br>customer-effort-score-tracks<br>import-products-task<br>experimental-fashion-sample-products<br>shipping-smart-defaults<br>shipping-setting-tour<br>homescreen<br>marketing<br>mobile-app-banner<br>navigation<br>onboarding<br>onboarding-tasks<br>product-variation-management<br>product-virtual-downloadable<br>product-external-affiliate<br>product-grouped<br>product-linked<br>remote-inbox-notifications<br>remote-free-extensions<br>payment-gateway-suggestions<br>shipping-label-banner<br>subscriptions<br>store-alerts<br>transient-notices<br>woo-mobile-welcome<br>wc-pay-promotion<br>wc-pay-welcome-page

Disabled Features: customize-store<br>minified-js<br>new-product-management-experience<br>product-pre-publish-modal<br>settings<br>async-product-editor-category-field

Daily Cron: ? Next scheduled: 2024-04-16 09:37:20 +00:00<br>Options: ?<br>Notes: 202<br>Onboarding: completed Action Scheduler

Complete: 25,710<br>Oldest: 2024-03-16 07:01:13 +0000<br>Newest: 2024-04-16 06:48:30 +0000

Failed: 47<br>Oldest: 2021-09-27 18:00:22 +0000<br>Newest: 2024-04-15 08:27:41 +0000

Pending: 18<br>Oldest: 2024-04-16 06:49:30 +0000<br>Newest: 2024-04-22 20:00:04 +0000 Status report information

Generated at: 2024-04-16 08:49:19 +02:00<br>`

Fatal errors

2024-04-05T07:05:05+00:00 Critical Uncaught RuntimeException: Error saving action: Deadlock found when trying to get lock; try restarting transaction in /home/dentalfa/public_html/wp-content/plugins/woocommerce-google-adwords-conversion-tracking-tag/vendor/woocommerce/action-scheduler/classes/data-stores/ActionScheduler_DBStore.php:126 CONTEXT: {“error”:{“type”:1,”file”:”\/home\/dentalfa\/public_html\/wp-content\/plugins\/woocommerce-google-adwords-conversion-tracking-tag\/vendor\/woocommerce\/action-scheduler\/classes\/data-stores\/ActionScheduler_DBStore.php”,”line”:126},”backtrace”:[“”,”#0 \/home\/dentalfa\/public_html\/wp-content\/plugins\/woocommerce-google-adwords-conversion-tracking-tag\/vendor\/woocommerce\/action-scheduler\/classes\/data-stores\/ActionScheduler_DBStore.php(69): ActionScheduler_DBStore->save_action_to_db(Object(ActionScheduler_Action), NULL, false)”,”#1 \/home\/dentalfa\/public_html\/wp-content\/plugins\/forminator\/library\/external\/src\/Forminator\/woocommerce\/action-scheduler\/classes\/ActionScheduler_ActionFactory.php(327): ActionScheduler_DBStore->save_action(Object(ActionScheduler_Action))”,”#2 \/home\/dentalfa\/public_html\/wp-content\/plugins\/forminator\/library\/external\/src\/Forminator\/woocommerce\/action-scheduler\/classes\/ActionScheduler_ActionFactory.php(315): ActionScheduler_ActionFactory->store(Object(ActionScheduler_Action))”,”#3 \/home\/dentalfa\/public_html\/wp-content\/plugins\/woocommerce-google-adwords-conversion-tracking-tag\/vendor\/woocommerce\/action-scheduler\/functions.php(102): ActionScheduler_ActionFactory->create(Array)”,”#4 \/home\/dentalfa\/public_html\/wp-content\/plugins\/woocommerce\/includes\/queue\/class-wc-action-queue.php(44): as_schedule_single_action(1712300705, ‘woocommerce_run…’, Array, ‘woocommerce-db-…’)”,”#5 \/home\/dentalfa\/public_html\/wp-content\/plugins\/woocommerce\/src\/Internal\/ProductAttributesLookup\/LookupDataStore.php(137): WC_Action_Queue->schedule_single(1712300705, ‘woocommerce_run…’, Array, ‘woocommerce-db-…’)”,”#6 \/home\/dentalfa\/public_html\/wp-content\/plugins\/woocommerce\/src\/Internal\/ProductAttributesLookup\/LookupDataStore.php(100): Automattic\\WooCommerce\\Internal\\ProductAttributesLookup\\LookupDataStore->maybe_schedule_update(17218, 2)”,”#7 \/home\/dentalfa\/public_html\/wp-content\/plugins\/woocommerce\/includes\/abstracts\/abstract-wc-product.php(1442): Automattic\\WooCommerce\\Internal\\ProductAttributesLookup\\LookupDataStore->on_product_changed(Object(WC_Product_Simple), Array)”,”#8 \/home\/dentalfa\/public_html\/wp-content\/plugins\/wpai-woocommerce-add-on\/src\/importer\/products\/ImportProduct.php(80): WC_Product->save()”,”#9 \/home\/dentalfa\/public_html\/wp-content\/plugins\/wpai-woocommerce-add-on\/src\/importer\/products\/ImportProduct.php(70): wpai_woocommerce_add_on\\importer\\products\\ImportProduct->save()”,”#10 \/home\/dentalfa\/public_html\/wp-content\/plugins\/wpai-woocommerce-add-on\/src\/importer\/products\/ImportSimpleProduct.php(23): wpai_woocommerce_add_on\\importer\\products\\ImportProduct->import()”,”#11 \/home\/dentalfa\/public_html\/wp-content\/plugins\/wpai-woocommerce-add-on\/src\/importer\/ProductsImporter.php(87): wpai_woocommerce_add_on\\importer\\products\\ImportSimpleProduct->import()”,”#12 \/home\/dentalfa\/public_html\/wp-content\/plugins\/wpai-woocommerce-add-on\/src\/XmlImportWooCommerceProduct.php(63): wpai_woocommerce_add_on\\importer\\ProductsImporter->import()”,”#13 \/home\/dentalfa\/public_html\/wp-content\/plugins\/wpai-woocommerce-add-on\/models\/import\/record.php(96): wpai_woocommerce_add_on\\XmlImportWooCommerceProduct->import(Array)”,”#14 \/home\/dentalfa\/public_html\/wp-content\/plugins\/wp-all-import-pro\/models\/import\/record.php(3454): PMWI_Import_Record->import(Array)”,”#15 \/home\/dentalfa\/public_html\/wp-content\/plugins\/wp-all-import-pro\/controllers\/admin\/import.php(2805): PMXI_Import_Record->process(‘<?xml version=\”…’, Object(Closure), 4801, false, ‘\/pmxi_records’, 100)”,”#16 \/home\/dentalfa\/public_html\/wp-content\/plugins\/wp-all-import-pro\/wp-all-import-pro.php(769): PMXI_Admin_Import->process()”,”#17 \/home\/dentalfa\/public_html\/wp-includes\/class-wp-hook.php(324): PMXI_Plugin->adminInit(”)”,”#18 \/home\/dentalfa\/public_html\/wp-includes\/class-wp-hook.php(348): WP_Hook->apply_filters(NULL, Array)”,”#19 \/home\/dentalfa\/public_html\/wp-includes\/plugin.php(517): WP_Hook->do_action(Array)”,”#20 \/home\/dentalfa\/public_html\/wp-admin\/admin.php(175): do_action(‘admin_init’)”,”#21 {main}”,”thrown”]}

Hello @eskapism,

Does this module allow us to track what user did made the change to a product, category, etc?

Thanks!

Hi?@ckadenge,

We created a new thread: https://www.ads-software.com/support/?post_type=topic&p=17605902#new-topic-0

Thank you!

Hi?@ckadenge, hi @nickedevelope

We are experiencing the same issue. Randomly, some of the variable products keep changing into simple products, once every few days. We’ve investigated this for several weeks now, with no conclusion. We have a different WordPress theme and a different set of plugins. Our client is not very happy, and we cannot succeed in finding the cause.

• This reply was modified 7 months, 2 weeks ago by weblikero.

Thank you so much, @Juan G.
That solved the issue!

Hello and thank you for your feedback.

There’s no need to change the password since it’s not for the admin account. This password simply protects access to the front-end view of the shop, which is password-restricted.