[email protected]

Hi @wfasa

Sorry for the late reply.

I can’t seem to find anything in the access logs that points to file uploads being the issue. I can tell you, however, that most of the errors are generated at the exact moment (or slightly after) a GET request is sent to Wordfence, for example:
“GET /?wordfence_lh=1&hid=XXXXX&r=0.YYYYYYY” (removed the values in case those were to contain sensitive information).

Hopefully that might point you into the right direction.

Kind regards
The Klasse-team

Hi @wfasa

Nothing in the Diagnostics is marked in red. However, I’m not sure what’s going wrong with the Diagnostics sent to you by email. There’s only one button on the page to send a report by email. That report is the one we’ve forwarded to you.

We do have opcache enabled. Redis specifically. That gets emptied regularly.

Worth noting that the errors I mentioned previously don’t appear to be happening anymore. Only the ‘Unexpected character in input: ‘ ‘’-error seems to be happening a few times a month (3 times in August, already twice in September.)

If there’s anything else we can do to assist you in trying to locate this issue, do let us know.

Kind regards
The Klasse team

Hi @wfasa

Someone in our team forwarded the diagnostics report to your email address a few minutes ago.

Kind regards
The Klasse team

Hi Asa

The diagnostics report should be on its way.

King regards
The Klasse team

Hi Asa

Just a heads up: we did what you suggested, but we’re still receiving this warning, along with some other errors:

Unterminated comment starting line 175 {“file”:”/wp/wp-content/plugins/wordfence/vendor/wordfence/wf-waf/src/lib/rules.php”,”line”:841}

Unexpected character in input: ‘ ‘ (ASCII=2) state=0 {“file”:”/wp/wp-content/plugins/wordfence/vendor/wordfence/wf-waf/src/lib/rules.php”,”line”:869}

Call to undefined method wfUtils::wpAdminURL() {“exception”:”Error”,”file”:”/wp/wp-content/plugins/wordfence/lib/email_newIssues.php”,”line”:11,”trace”:”#0 /wp/wp-content/plugins/wordfence/lib/wfUtils.php(960): include()\n#1 /wp/wp-content/plugins/wordfence/lib/wfIssues.php(377): wfUtils::tmpl(’email_newIssues…’, Array)\n#2 /wp/wp-content/plugins/wordfence/lib/wfScanEngine.php(330): wfIssues->emailNewIssues(false, Object(wfScanner))\n#3 /wp/wp-content/plugins/wordfence/lib/wfScanEngine.php(199): wfScanEngine->emailNewIssues()\n#4 /wp/wp-content/plugins/wordfence/lib/wfScan.php(194): wfScanEngine->go()\n#5 /wp/wp-content/plugins/wordfence/lib/wordfenceClass.php(1342): wfScan::wfScanMain()\n#6 /wp/wp-includes/class-wp-hook.php(286): wordfence::ajax_doScan_callback(”)\n#7 /wp/wp-includes/class-wp-hook.php(310): WP_Hook->apply_filters(”, Array)\n#8 /wp/wp-includes/plugin.php(453): WP_Hook->do_action(Array)\n#9 /wp/wp-admin/admin-ajax.php(114): do_action(‘wp_ajax_nopriv_…’)\n#10 {main}”}

You should receive a diagnostics report sent through Wordfence from us in a bit.

Thank you for your help.

Kind regards
The Klasse team

Hi Asa

Apologies for the late reply.

We are currently using PHP version 7 on our server, specifically 7.0.30.

Kind regards
The Klasse team