webshoppie

This is probably because your email template is copied to the themes folder.

Hi there,
You are right. I see this issue had occured after i updated the theme to the latest version. All of a sudden there are images in the invoices and the customer emails are also messed up. I will contact the theme developer for this.

Not sure what you mean with the code? It’s just standard woocommerce.
Here is the site: https://www.allaz.nl
Will that help?

Problem solved.
For the body text, the theme was overriding the email template. So i had to change the text in the theme.
For the translation, the name of the po file was wrong.

Problem solved after updating to version v.2.2.4.2

Hi there,
I figured it out. I had to do with the filename. The file was called themename_nl_NL.po
but it was supposed to be called themename_nl_NL_formal.po. In this specific case, it was besa-nl_NL.po VS besa-nl_NL_formal.po
Got the clue when u deleted the file and wanted to upload it again.

So case closed ??

Thanks.
Gr,
Erick

Hi there,
First of all, sorry for the late answer. I was waiting for your reply but I didn’t get an email about it. when I decided to take a look on the forum, I did see you answered. So excuse me for that.

I have made a details video of the situation

Here you can see the difference between the live site ( where it’s not working) and the staging site ( where it is working, after deleting the translation and starting over).

Now I don’t want to start over on the live site, so I hope you can get some clues to what might be set up wrong from the video I made.

Gr,
Erick

Hi There,
Sorry. I thought i had already replied to this ticket. The problem was indeed a caching issue. Although my caching plugin was diabled, it was somehow still being cached on the server/hosting. After upgrading some hosting software, all works fine now.

Thanks for the tips.

Gr,
Erick

Hello Stuart,
thanks for the reply. I was already trying out what you suggested. I disabled all plugins except for woocommerce. And only activated the Storefront themes. YOu can see the situation when visiting the link now.

But unfortunately, the same issue is present. Any other ideas what to do?

Gr,
Erick

Problem solved guys. Seems I was using the wrong attribute.

Hi There,
thanks. This was exactly what i was looking for.

Gr,
Erick

Hi,
Let me try that and see what they say. Will keep you posted