Website Rob

At this point there is not enough information for anyone at this Forum to help. A Domain name might be helpful although I’m not sure how much. It could be that your only options are to hire someone to do to an analysis on your site or start reading all you can about recovering from a hack of this type.

Actually, now that I think about it, there is a third option. Either your WordPress files are hacked, the database or both. Although this is something an analysis of your site would determine it might be something you could do on your own–sort of.

What you could do is put your site in Maintenance mode, backup your database and record all the plugins and Theme settings you currently have along with Admins and logins. Then you delete your WordPress site entirely and install brand new. You then Import your old database, login as previous Admin, reinstall previous plugins and see how the site looks. If problem still persists you know your database was hacked.

If database was not hacked this might or might not, give you a fast track to solving the problem. Of course you would need to immediately install a Backup Plugin and take a backup while everything is good so you don’t have to go through all this again.

The image hasn’t been optimized as I suggested so your results won’t change.

It’s good to hear things are sorted out and back on track.

Be well.

“there is no unwanted file there”

Did you mean to say “no unwanted code”?

Do the Ads appear in Desktop and Cellphone? Do they appear if you come from another Search Engine or direct URL input into the Browser?

Sounds like it’s time to use your favourite Search Engine and look for: WordPress Tutorials. That will help you learn using it.

For your current question you need to understand you want to change your Layout, which is very different from a Page or Post. For that you use:

Admin -> Appearance -> Customize

Or when logged in as Admin you should see an Admin bar at the very top of every page on the Front end. There you should also see a “Customize” link. Both take you to the same location. Now you are Editing your Theme Layout.

Each Theme is a little bit different with the Options provided and you will need to spend some time learning how to make the changes you want.

Many of the images are not linked to your website as the image tag ends with:
Webp.net-resizeimage.png

There are others the do use your website and are properly coded and yet, even putting the correct image URL in a Browser window I’m still taken to another site. Example is this image ending with: images/nothumb-sociallyviral-featured.png

Looks like your some of your DNS settings are incorrect or a possible hack, both of which you would discuss with your Hoster and you need to through all your pages and correct those other image links.

Explain the problem to your Hoster and have them look at your .htaccess file because that is probably what was hacked. A search for ‘htaccess hack’ at any Search Engine will help understand how often this happens and what can be done.

Sounds like you’re not quite sure where the slow down is. The Server specs you provided are more than enough to provide a fast website.

Have you done a Waterfall test in your Browser Dev Tools or a test site like https://gtmetrix.com/ ? Has the site itself been well optimized, meaning there is more that can be done than just installing Plugins. Images can be optimized, Gzip enabled, Cache Headers in the .htaccess file, etc.

First you should get a Backup Plugin so things can put back the way they were if changes go wrong.

For your current problem you could change your Theme and see if you can put your Menu back the way it was. Checking your Hosting account Error log might help and check if the eMail from your site about the problem ended up in a Spam/Junk folder somewhere.

You are correct about the image size as it’s actually 550×155 – oops.

With the current WordPress setup one needs to use an Image Plugin of some sort although I wouldn’t know which one, or work with options in the Media Library. You might want to create a Test page so you can spend some time playing around with adjusting images.

For your current situation I would suggest going to the area where you choose your Logo and change it. Although you will be selecting the same image you’ll notice once selected and on the right-hand side, there is an “Edit” link. That will allow you to resize the image or crop it. If you “Scale” it, make sure to click the “Scale” button to effect changes and see actual size, before clicking the “Update” button.

It would appear you are trying to use images from another site, also known as hot-linking. That other site has setup hot-link prevention and provides an image you don’t want because hot-linking is something people should not be doing.

To solve the problem you need to use images from your own site, quizufy.com.

Here’s a thought, why not use a Store Locator plugin? Should be easy enough to use personal info instead of store info. Then in Pages Editor use the Visibility option to password protect the page. Yes, No, Maybe?

Sometimes ya gotta think outside-the-box. ??

Sounds like your ‘public_html/.htaccess’ file has been hacked. I say that because I’ve seen this hack before for “came from whatever Search Engine”.

Either FTP into your account or use the File Mgr. in your Hosting Control Panel and go to the ‘public_html’ dir. of your hosting account. Take a look at the timestamp of the .htaccess file and record it. Then open the file and look for any reference to Google.

You’re looking for something like:

RewriteCond %{HTTP_REFERRER} .*google.*$ [NC,OR]

If you find that, copy the lines above it up to and including, the first “RewriteCond” (there may be a lot of “RewriteCond” lines all one after the other) and also below the Google line, up to and including this line:

RewriteRule .* …

Paste it into this thread and it can be reviewed to confirm.

The reason for doing the .htaccess stuff ASAP is that it might put an immediate stop to the AD insert problem. This would then give you time to sort out anything else that may need correcting.

@missmoffat – suggest you disable the Simple XML Plugin or somehow remove any reference to it within the Theme files. The errors you posted and with ‘trafiksigortasii.com’ being an invalid Domain name, seem to all be related.

@clickknives009 – please start your own thread and do not hijack other people’s.

Presuming you haven’t done any Updates or Plugin Changes (Add/Remove) I would look to the database. It needs cleaning on a regular basis otherwise there is a build up of useless data which will definitely slow things down and will cause various problems over time.

Use a Plugin like Advanced Database Cleaner (https://www.ads-software.com/plugins/advanced-database-cleaner/) to perform database cleaning. This may or may not help with your current problem but database cleaning is something that should be part of regular maintenance for every WordPress site.