WebToffee Support

Hi @samuel32,

Greetings from Webtoffee!

Have you updated to the latest version? If you have already updated to the latest version, 4.0.3, please provide your Stripe account ID. You can easily retrieve this information from the plugin settings page, where it is indicated as “connected” to Stripe.

Additionally, if you could share the wt_stripe_oauth log file, which can be found under WooCommerce -> Status -> Logs, we will be able to investigate the issue further. Furthermore, please review your Stripe developer logs for any entries related to failed payments, and kindly share these details privately using ??this link?.

HI @mrlukas,

Greetings from Webtoffee!

If you have already updated to the latest version, 4.0.3, share your Stripe account ID. You can easily get it from the plugin settings page, where it shows “connected” to Stripe. ?

Additionally, try to whitelist our IP 128.199.13.9 which is used for establishing connection with Stripe and see how it goes.

Hi @wpssa,

If you have already updated to the latest version 4.0.3 share your Stripe account ID. You can easily get it from the plugin settings page where it is showed “connected” to Stripe. ?If you could share the?wt_stripe_oauth?log file from?WooCommerce -> Status -> Logs, we can investigate the issue. Additionally check your Stripe developer logs for any failed payment logs and share these details privately using this link?.

Hi @devksec,

We will verify this in our test environment and provide a fix if it is replicated.

Hi @devksec,

We will try to replicate this in our test environment and let you know.

Hi @hashammahboob,

This thread has been inactive for a bit, so we are going to mark it as Resolved now. Please feel free to open a new thread or follow-up if you have any further questions or still need help.

Hi @plusplugin,

Glad to have helped. If you like the plugin and support, please leave us a review here. It would really help us spread the word.

Thanks in advance!

Hi @jerweb,

Greetings from WebToffee support. Thank you for reaching out to us.

Could you please enable the ‘Processing’ checkbox in the ‘Order Status to Generate Gift Card’ option and test it with a new gift card order? You can find the option in the ‘Gift Cards > General Settings’ page.

When the order status changes to ‘Processing,’ the plugin will generate the gift card. If the order contains only gift card products, the status will be automatically changed to ‘Completed.’ Let us know if this feature works for you as expected.

If you have a different use case feel free to share the details. We’ll be happy to assist you!

Hi @frank6tg,

Thanks for reaching out.

Kindly share the full error log for a better clarity.

Hi @taiswebsites,

Thanks for bringing the issue to our attention.

We have identified the problem you reported and will be addressed in the upcoming plugin release.

Hi @devksec,

Let us thoroughly review the details that have been provided. Once we achieve a comprehensive understanding of the underlying cause of this issue, we will inform you of a proposed solution.

Hi @mixtapepsds,

Thank you for reaching out to us.

To import products from a specific category, you can use the code snippet provided below. Simply copy this code and paste it into your active theme’s functions.php file. Then, proceed with the import. Alternatively, you can use any code snippet plugin to add the code without directly modifying the theme.
https://gist.github.com/webtoffee-git/77ef4aeff28d7219250bcec43c61a197

Hi @vyermal,

Kindly share the following details for a better understanding of the issue,

• WooCommerce system status report (WooCommerce > Status > System status > Get system report).
• Relevant files and code shared verifying the order number implementation with you by the WooCommerce for Slack support team.

Please mask any user-sensitive information when sharing the details requested above. You may share the details via?this link?if you have any privacy concerns.

Hi @plusplugin,

Thank you for bringing this issue to our attention. We have addressed the issue in the latest version of our plugin (v1.6.7). Please update to this version and let us know if the issue persists.

Hi @own3mall ,

Greetings from WebToffee Support!

Thank you for reaching out regarding your concern. The ‘Exclude from Coupons’ option in the plugin currently functions such that if a product with this option enabled is in the cart, the coupon will not be applied, even if the cart contains products that do not have this option enabled.

We understand that this behavior may not align with your expectations or desired functionality. We have acknowledged this limitation and are actively working on improving it in an upcoming release of the plugin.

In the new behavior under development:

• For percentage and fixed product coupons , the coupon will apply, but the discount will only be applied to eligible (non-excluded) products in the cart. Products with the ‘Exclude from Coupons’ option enabled will not receive any discount.
• For fixed cart discounts, if a product with the Exclude from Coupons option enabled is present in the cart, the coupon will not apply at all. This is because this coupon type evaluates the cart’s overall eligibility.

We hope this explanation clarifies the current functionality and the enhancements planned for future updates. Please stay tuned for upcoming releases where these changes will be introduced.