PP Translation Team (CLPTE)
Forum Replies Created
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Hi?guteLaune,
this is the ParcelPanel team. We’re checking in to see if your issue has been addressed successfully. Is there anything we can assist with?
We attach great importance to every user’s experience, if there is anything we can solve for you, please let us know.
Looking forward to hearing back from you.
Best regards,
ParcelPanel
Hi guteLaune,
This?is?Lawely,?the?product?manager?from?Parcel?Panel.
We?are?really?sorry?that?you?had?a?bad?experience?with?our?plugin.
For UPS Germany, we tried to find the official ‘UPS Germany’ website but couldn’t find the right one. Could you kindly provide us with one of the tracking numbers to check if we support it?You?can?also?check?if?we?support?the?carrier?you?are?using?at?the?link?below:
https://www.parcelpanel.com/couriers/For?the?actions?you?tried,?may?I?ask?if?you?added?the?tracking?number?to?our?plugin??If?not,?please?kindly?add?the?tracking?number?and?choose?the?correct?courier?first.?You?could?refer?to?this?guidance:
?https://docs.parcelpanel.com/woocommerce/article/how-does-parcelpanel-work-in-woocommerce/Any further questions please feel free to contact.
Kind?regards
LawelyMay I know if you’re using other tracking apps for fulfilling orders? If so, you will need to remove those tracking numbers added by them, then you will be able to add it with our plugin.
If possible, you can contact us via the live chat to communicate with us in real time so that we can confirm more information with you to locate the cause of the problem.
Hi alexliii,
This is Lawely from Parcel Panel.
From the screenshot you sent, it seems that you’ve already fulfilled this item, that’s why you can’t add the tracking number for it.
Our system determines the maximum deliverable quantity by the total quantity of items in the order.
e.g. If you receive an order #1234 with with 5 items:
T-shirt x 2
Beanie x 3If you ship the T-Shirts and the Beanie as a set, each set in a package：
- Fulfill?1
- Tracking number: 123456789
- T-shirt x 1
- Beanie x 2
- Fulfill?2
- Tracking number: 987654321
- T-shirt x 1
- Beanie x 1
At this point, you have fulfilled all items.
Our system will automatically recognize that you have no more items to fulfilled, which means you can not add more tracking numbers.
Kind?regards
Lawely
- Fulfill?1