Wes

Hello,

What progress is there regarding this issue?

Thanks again,

Wes

Hello again David,

I have a similar problem as well with a large form that is very slow. This has nothing to do with any of the previous plugin updates – it’s a completely separate problem altogether. I’ve had it for the past few months. This problem sounds as if it may be one and the same.

There is no problem with the speed of small and medium-sized forms, but large forms are dead slow. I’m not talking about the forms being loaded onto the Web page, but the operation of the form itself as the user is filling it out.

Text fields have an almost delayed reaction while the user is typing – sometimes as long as a couple of seconds. On mobile, there’s the added complication of predictive text – it doesn’t like it. Sometimes more characters or different ones get entered in. Other times typed characters are skipped altogether. Sometimes it’s not predictive text at all – just typing alone causes these problems with the slow form simply trying to catch up.

I also have several fields that are hidden or displayed depending on the user’s selection in a previous field. One of them can take as long as 6 seconds on a desktop to over 60 seconds on mobile. This is so slow on mobile that the user could think that the form has stopped working. It hasn’t – it just takes a very long time for the section to display. This makes the form unusable on mobile.

When I say the form is large, I mean it – there are about 175 fields. My concern is that the number of text fields can allocate a lot of memory. In fact, the first version of the form I made was badly bogged down. I also added a fair number of multiline text boxes as well to make it easier for the user to make long entries. The form was very slow. I had to replace them with single-line text boxes to reduce the amount of memory that was being allocated. This did speed up the form quite a lot, but the form was still a bit slow.

With the second version I am creating now, I have no multiline text boxes, but I added the hidden sections for display. This bogged down the form all over again.

I hope this helps give you some idea what the problem may be.

Mortgage form: https://www.wkamenet.net/mortgage-application/

Thanks,

Wes

David,

Thank you very much – the duplication problem with the drop-down list boxes is corrected in the mailers. Everything is fine now.

Thanks again,

Wes

Hello David,

On the previous issue with the drop-down list boxes, I recently found one additional detail that may help you out.

With the province selection, I have set them up so that the full names of the provinces are displayed in the list boxes, but the values returned when the form is submitted is the 2-letter provincial postal codes. In the notification e-mails, this gets displayed below:

Ex.: Province: ON, Ontario

For list boxes where the value returned is the same as the label, a repetition shows up in the e-mail notification instead.

Thanks again,

Wes

Hello David,

Thanks for the update – the form submission error warnings and problems with the check boxes have been resolved. Unfortunately, the problem with menu selections being repeated from drop-down list boxes still remains. I still get a menu selection being repeated in notification e-mails as:

Ex.: Employment Status: Part Time, Part Time

But at least two of the errors have been corrected. Please see what you are able to do with the list box issue.

Thank you again.

Wes