wfmark

Hi @seppi ,

Thank you for reaching out.

To request a free key from the license page, you must first have a registered wordfence.com user account. From the license page, select the “Get a Free License” button at the top of the page. This will launch a pop-up that requires a site URL before you can select “Get a Free License” to receive your new Free license key. Your new key can then be copied and pasted into the Wordfence Security plugin by selecting the option to “Install an existing license” from the WordPress Plugins page.

https://www.wordfence.com/help/api-key/ is an amazing resource for learning more about installing license keys.

Let me know how it goes.

Thanks,
Mark.

Hi @avibadash,

Thank you for reaching out.

Are you seeing any errors? Could you please share these with me? Please note that Wordfence is installed as a network-active plugin on multisite setups by default.

Regards,

Mark.

Hi @dzaleu, thank you for reaching out.

I’ll be happy to provide you with instructions on how to get back into your site. There are two ways to get back into the site.

The first way is if you have added the site in Wordfence Central (a free site management tool in your account on wordfence.com):

• Login to Wordfence.com and look for the Configuration tab.
• Click the gear icon at the end of the row that the site you need to access is on.
• Scroll down to the Login Security Options section and expand it by clicking the small black arrow to the right.
• In the section that says “Whitelisted IP addresses that bypass 2FA” add your public facing IP address.
  NOTE :?You can get your public facing IP by clicking this link.
• Scroll back to the top of the screen and save the changes.
• You should now be able to login to your site with just a username and password.

If you haven’t added your site to Wordfence Central follow these steps:

• Please use FTP/SFTP — or any file manager your web host provides via their administration panel.
• Look inside the?/wp-content/plugins/?directory and rename the?wordfence?directory to?wordfence.bak. This will deactivate Wordfence and allow you to login without the 2FA code.
• Once you have logged in to your WordPress admin you can name the folder back to?wordfence?again.
• Go to your user profile and add 2FA back to your account, making sure to download the backup codes in case of problems in the future.

If you have any other trouble logging in feel free to reach out here.

Thanks,
Mark.

Hi @awaecnan, thank you for reaching out.

Can you please send a diagnostic report to [email protected]? You can find the link to do so at the top of the Wordfence > Tools > Diagnostics page. Then click on “Send Report by Email”. Please add your forum username where indicated and respond here after you have sent it.

Thanks!

Mark.

Hi @lloy0076, thank you for reaching out.

Your email should be allowed after a short period of time.

Let me know if the error persists.

Thanks,

Mark.

Hi @graphixchix,

Thank you for reaching out.

I have unblocked you.

Let me know in case you need any further assistance.

Thanks,

Mark

• This reply was modified 6 months, 1 week ago by wfmark.

Hi @jeriss,

Apologies for the delayed response. I mistakenly forgot to enable notifications for new responses on this topic.

As all the permissions are okay, the size of the tables (wffilemods and wfknownfilelist) may be explained by the number of files being scanned on the site. If there are other sites in subdirectories outside WordPress core files that are included in the scan, you can exclude them from this site’s scan to reduce the number of files.

Thanks,

Mark.

Hi @merkucio, Thank you for reaching out.

We have seen possible issues installing keys automatically more than 24 hours after generation. Additionally, if you are in a different browser than the one used when requesting your Free Wordfence license, you will be unable to automatically install it. In those cases, you will need to manually copy and paste the key from the email to complete the activation of Wordfence Security.

Aside from verifying that you did not copy only part of the license key, I would check whether you can install the license when Wordfence is the only active plugin on your site. There could be a Javascript conflict with another plugin potentially stopping the code executing the verification check.

In some cases, disabling caching plugins resolves the issue.

Let me know how it goes.

Thanks,

Hi @daro2013, Thanks for reaching out to us.
?
You can manually run the following database query to clear out your firewall rules and force an update of new fresh rules that do not contain the problematic rule. Please use phpMyAdmin to run the query. If you haven’t used this tool before, we strongly recommend contacting your hosting provider for assistance.

The database query is:

DELETE FROM wp_wfconfig WHERE name=’wafRules’

Please note: The table prefix may be different from wp_ if you or your hosting provider changed it.

If you have had Wordfence installed for many years, you may have some database tables that include upper and lowercase letters (also referred to as ‘camelcase’). In that case, the query you would run would be:

DELETE FROM wp_wfConfig WHERE name=’wafRules’

Please note: We recommend making a backup of your database before running this query.

As a last resort, you can temporarily disable the Wordfence plugin by renaming the directory <span style=”box-sizing: border-box; margin: 0px; padding: 0px;”>where it is installed to a temporary name like?wordfence.</span>disabled. That will disable Wordfence, but your site will be unprotected. You will then need to run the query above before renaming the directory back to Wordfence and re-enabling the plugin.

If you have any questions or concerns, please let us know.

Thnaks,

Mark

Hi?@cdhelin , Thank you for reaching out.

Have you tried disabling all plugins except Wordfence or uninstalling and reinstalling Wordfence?

We have also had a few cases where the problem was determined to be Atomicorp’s Mod Security server-based firewall rule with ID 390149.

If the problem persists, you could ask your hosting provider to disable only that rule, for now; that would be better than disabling Mod Security altogether.

Let me know if that doesn’t solve the issue for you.

Thanks,

Mark.

Hi @jelux, thank you for reaching out.

You can request a free license key for each website.

Wordfence licenses are based on how many WordPress installations you will protect.?The amount of domains does not matter since you can have several domain names pointed to the same WordPress installation. ?To simplify it:
<span style=”box-sizing: border-box; margin: 0px; padding: 0px;”>*? If you have a single WordPress site (only one set of WordPress installation files), you only need one</span> license. ?
*? If you have created a network of sites using?WordPress multisite?(where many WordPress sites share the same set of WordPress installation files) then only one Free license is needed to cover all the sites in the multisite with Free protection. ?Also, in a WordPress multisite installation Wordfence is installed and configured in the?/network?admin area and not in the individual subsites. ?
*? If you have several WordPress sites and each has its own set of WordPress installation files, then you would need a Wordfence license for each site. ?

Thanks,

Mark.

Hi @eddievet ,

Apologies for the delayed response.

I couldn’t find your diagnostic report. Please try the below instead:

Navigate to Wordfence > Tools > Diagnostic page and then click the "Export" button. Send the txt file to [email protected]. Add your forum username in the subject and respond here once done. Let me know once you have sent the report.

Please try all of our troubleshooting tips centered around this type of error message on your scan log.

https://www.wordfence.com/help/scan/troubleshooting/#scan-process-ended-after-forking?

From the error log,? I also noticed you have high value set for the max_execution_time . Sometimes, a higher max_execution_time value has been found to be detrimental to scan speed. We have seen issues arise when this number exceeds 60, although Wordfence will only attempt to use half of this value by default. don’t have some performance options set.?

Go to your Wordfence > Scan > Manage Scan and locate the “Performance Options” section. Set “Maximum execution time for each scan stage” to 20. For a screenshot of my recommended Performance setting options – Click Here.

Adding “20” for the “Maximum execution time for each scan stage” tells the scan to pause every 20 seconds and start again where it left off, which makes the scan more performance-friendly for some servers. Once done, go to Wordfence > Scan > Scan Options and Scheduling and check to see if the bottom two options in General Options are disabled. It would be best to have those disabled for now (Scan files outside your WordPress installation, Scan images, binary, and other files as if they were executable)

Additionally, confirm that the Scan Option is set to Standard. Be sure to save your changes in case you make any changes here.

Please try running scan with the updated settings and let me know whether you have any issues.

Thanks,

Mark.

Hi @johnleenci , Apologies for the delayed response.

Could you please try deactivating and reactivating Wordfence under the WordPress> Plugins area? This has solved the issue for some customers.

If the issue persists, please send the diagnostic report to wftest @ wordfence.com. You can find the link to do so at the top of the Wordfence > Tools > Diagnostics page. Then click on “Send Report by Email”. Please add your forum username where indicated and respond here after you have sent it.

NOTE: It should look as follows – Screenshot of Tools > Diagnostic > Send by Email

Thanks,

Mark.

Hi @beingbaban , Apologies for the delayed response.

For this specific alert, all the IPs are in the Wordfence blocklist and you don’t need to take any further actions.

Wordfence does all of the important blocking for you automatically so you don’t have to. 

Let me know if you have any further questions.

Thanks, 

Mark

Hi @corsifotoverona ,

Apologies for the delayed response and thank you for sending the diagnostic report.

It looks like both outbound and inbound connections to and from Wordfence servers are being blocked.  You may need to allowlist our IP addresses, which can be found here: https://www.wordfence.com/help/advanced/#servers-and-ip-range 

cURL Error 56 also  suggests an issue with how TLS is being resolved on your host’s end. If you’re comfortable doing so, try to run the following in the Command Line Interface a few times and share the output with your hosting provider for assistance:

curl -v https://noc1.wordfence.com/ 

Let me know how it goes.

Thanks,

Mark