WildThayne

I had this on the favorites page: [ccc_my_favorite_list_results class=”favs” excerpt=”100″] But if I am not logged in, it shows nothing but forces a login screen. I removed wordfence and loginizer plugins to see if that was blocking it, but that did not change anything. https://www.destinationcaldwell.com/favorite-articles/ Is where the shortcode is. Things seem to be working if I am logged in as an admin. But nothing is saved if not logged in still. Any ideas?

nevermind

@dragosvrejiu sorry about my delay. We went live with the site here: https://clues.org/. You can see the search plugin I am using is https://crocoblock.com/plugins/jetsearch/ And it works great, but does not pull in any Spanish language in ajax results. We are using translatepress plugin to do the translation. Any suggestions?

I appreciate your willingness to respond.

Here is the response on this:

Step 1
root@host:[~]: curl https://ifconfig.io/
69.16.221.200

Step 2
root@host:[~]: dig api.www.ads-software.com +short
198.143.164.251

Step 3 – This process appears to hang when I attempt to run it. However if I take a look at the process I am seeing that it is stalling when attempting to make a connection to the IP (198.143.164.251).

Taking a look at the previous notes on the ticket and testing some things what I was able to determine is that these calls seems to be failing when they are originating from the server Main IP address, however if I modify some of the commands to use one of the servers other IP addresses this appears to be working. Below are some of the examples I found.

root@host:[~]: ping api.www.ads-software.com
PING api.www.ads-software.com (198.143.164.251) 56(84) bytes of data.
— api.www.ads-software.com ping statistics —
4 packets transmitted, 0 received, 100% packet loss, time 3000ms

root@host:[~]: ping -I 69.16.221.201 api.www.ads-software.com
PING api.www.ads-software.com (198.143.164.251) from 69.16.221.201 : 56(84) bytes of data.
64 bytes from api.www.ads-software.com (198.143.164.251): icmp_seq=1 ttl=56 time=32.9 ms
64 bytes from api.www.ads-software.com (198.143.164.251): icmp_seq=2 ttl=56 time=30.1 ms
64 bytes from api.www.ads-software.com (198.143.164.251): icmp_seq=3 ttl=56 time=30.1 ms
64 bytes from api.www.ads-software.com (198.143.164.251): icmp_seq=4 ttl=56 time=30.2 ms
— api.www.ads-software.com ping statistics —
4 packets transmitted, 4 received, 0% packet loss, time 3001ms
rtt min/avg/max/mdev = 30.169/30.884/32.992/1.223 ms

root@host:[~]: curl -v https://api.www.ads-software.com
* About to connect() to api.www.ads-software.com port 443 (#0)
* Trying 198.143.164.251…
* Connection timed out
* Failed connect to api.www.ads-software.com:443; Connection timed out
* Closing connection 0
curl: (7) Failed connect to api.www.ads-software.com:443; Connection timed out

root@host:[~]: curl –interface 69.16.221.201 -i -v https://api.www.ads-software.com
About to connect() to api.www.ads-software.com port 443 (#0)
Trying 198.143.164.251…
Name ‘69.16.221.201’ family 2 resolved to ‘69.16.221.201’ family 2
Local port: 0
Connected to api.www.ads-software.com (198.143.164.251) port 443 (#0)
Initializing NSS with certpath: sql:/etc/pki/nssdb
CAfile: /etc/pki/tls/certs/ca-bundle.crt
CApath: none
SSL connection using TLS_ECDHE_RSA_WITH_AES_128_GCM_SHA256
Server certificate:
—–Some content removed to save space—–

With this information in mind I performed a trace from the server to api.www.ads-software.com, and it would appear that these connections are being Dropped once they hit WordPress. I also tested this using the 69.16.221.201 IP on the server and looks to have taken the same route and there was no issue with the connection. Below is the two command I performed with the IPs specified in the commands.

root@host:[~]: mtr –no-dns –address 69.16.221.200 -r -c 20 api.www.ads-software.com –port 443
Start: Mon Jul 13 03:57:49 2020
HOST: host.antishrill.com Loss% Snt Last Avg Best Wrst StDev
1.|– 69.16.220.3 0.0% 20 0.9 0.7 0.6 1.0 0.0
2.|– 209.59.157.210 0.0% 20 1.4 1.3 1.1 1.7 0.0
3.|– 209.59.157.62 0.0% 20 1.5 1.5 1.2 2.0 0.0
4.|– 209.59.157.80 0.0% 20 24.2 24.4 24.2 25.1 0.0
5.|– 206.126.236.86 0.0% 20 23.9 24.3 23.9 32.3 1.8
6.|– 64.125.29.122 85.0% 20 30.0 30.6 30.0 30.9 0.0
7.|– 64.125.28.190 0.0% 20 30.0 30.2 30.0 31.0 0.0
8.|– 64.125.29.213 85.0% 20 31.3 30.9 30.3 31.3 0.0
9.|– 64.125.31.83 0.0% 20 30.0 30.7 29.9 36.9 1.8
10.|– 128.177.108.98 0.0% 20 31.1 31.1 30.7 32.3 0.3
11.|– 108.178.47.247 0.0% 20 30.3 30.4 30.3 30.8 0.0
12.|– ??? 100.0 20 0.0 0.0 0.0 0.0 0.0

root@host:[~]: mtr –no-dns –address 69.16.221.201 -r -c 20 api.www.ads-software.com –port 443
Start: Mon Jul 13 03:57:06 2020
HOST: host.antishrill.com Loss% Snt Last Avg Best Wrst StDev
1.|– 69.16.220.2 0.0% 20 1.1 0.8 0.6 1.1 0.0
2.|– 209.59.157.208 0.0% 20 1.2 1.4 1.2 1.8 0.0
3.|– 209.59.157.62 0.0% 20 1.4 1.4 1.2 1.9 0.0
4.|– 209.59.157.80 0.0% 20 24.4 24.4 24.1 24.7 0.0
5.|– 206.126.236.86 0.0% 20 24.0 25.0 23.8 40.3 3.6
6.|– 64.125.29.122 75.0% 20 37.9 34.2 31.3 38.2 3.5
7.|– 64.125.28.190 0.0% 20 30.4 30.8 30.0 33.6 0.8
8.|– 64.125.29.213 70.0% 20 32.2 31.4 30.5 33.0 0.8
9.|– 64.125.31.83 0.0% 20 30.3 30.1 29.9 30.4 0.0
10.|– 128.177.108.98 0.0% 20 32.3 31.1 30.7 32.3 0.2
11.|– 108.178.47.245 0.0% 20 30.8 30.5 30.3 30.8 0.0
12.|– 198.143.164.251 0.0% 20 30.2 30.2 30.2 30.3 0.0

Because the package loss appears to only be happening when using the main IP of the server, it would appear that something on WordPress’s end is either rate limiting the IP or blocking it. While performing some investigation and checking within WordPress’s documentation and Support forum I found the below link where another customer has a large number of domains on one IP and they are having the same issue with calls to api.www.ads-software.com being blocked. I see that there are currently around 600 Domains on this server and they all appear to be using the Main server IP at this time.

I really do appreciate your willingness to help on this guys. We are trying this now and I will respond shortly. Again, thank you very much for being willing to reach out and respond to me on this.

What can I do here guys? This comes from my host, where I have been for 10 years without issue:

Okay, I checked routes to the api.www.ads-software.com website from your server, and several other locations, and it looks like WordPress is flat out blocking your server for no good reason that I can find. So the only way you’re going to get this resolved is to talk with WordPress and find out from them why your server is blocked in their firewall. Beyond that, there’s not a lot we can do.

There has to be someone that can tell me why my IP address is blocked, this is hundreds of sites that cant upgrade right now? Why is this happening?

connection timed out, failed to connect

Finally said failed to connect 443 timed out etc

There is probably a few hundred sites on this IP on this server – you are right that some are on an older version of WordPress, but most are updated. But why would one IP be able to ping and the other one not go thru.

When we tried to run the SSH command line – it ran with no response

My server has 4 IP address, but most sites are using the 69.16.221.200, the others can ping www.ads-software.com without issue. This is the only one, but nearly all sites are on this IP. All those sites cannot access the WordPress repository or rss feeds or anything, cant update, cant download etc.

Liquidweb says all that SSL stuff is perfectly fine. I literally can’t upgrade or download any plugins on all the sites on my server. Is there anyone who I can talk to or communicate with – we have a couple hundred sites on this server and I can’t see any reason why this has happened, we have been going along for 15 years here without issues. We are talking about plumbers and dentist sites on here, we are not marketers or spammers.

WordPress could not establish a secure connection to www.ads-software.com. Please contact your server administrator.) in …/public_html/wp-includes/update.php on line 388

An unexpected error occurred. Something may be wrong with www.ads-software.com or this server’s configuration. If you continue to have problems, please try the support forums.

IP is 69.16.221.200

Liquidweb seems to think it is. Can’t update WordPress or any plugins etc

Thanks for responding.