willdowty

Hi,

OK, I’ve run through that list and my Google feeds are all still empty and my AWIN feed still won’t update.

Can you suggest anything else? I’ve spend a month messing with server / browser caching, CRON, filters, rules etc – I’m just going round in circles now.

I’ve got to get these feeds working again – Any help / suggestions gratefully received.

Thanks,
Will

Hi,

No, that feed is for Affiliate Window (that’s the one that won’t update)

I have five other xml feeds for Google – these are all empty. For example;

https://www.hsd-retail.com/wp-content/uploads/woo-product-feed-pro/xml/RImYs5bMwMPyceRkZlKLEr87IFv3IQsu.xml

UPDATE (2)

Hi,

I’ve just noticed that all my Google Merchant Feeds have been empty since the 26th July.

Could this be related to my long running problem – or should I raise this as a new issue?

Many thanks,

Will

UPDATE

In conjunction with our web hosts, I have now turned off all caching (static, dynamic, CDNs etc) and have added some .htaccess code they provided to specifically exclude the product feed from being cached. I have also excluded the feed from being cached in WP Rocket.

…. but however and where ever I view the feed, it still doesn’t show the changes I made over a week ago. (Product IDs 6722, 6723 and 6724 should all be ￡7.99, not ￡8.00)

Could you tell me what prices you can see for these products please? I just can’t see that the feed’s being updated.

Many thanks,

Will

Hi,

Hmmm, that’s very interesting. I’ll contact our website hosts and see what they suggest.

Many thanks,

Will

Hi,

This is really confusing.

I’ve just checked the feed in WooCommerce and the price of the 3 products (6722, 6723 & 6724) is still listed as ￡8.00.

It’s been 5 days since I changed them from ￡7.99 to ￡8.00 and I haven’t altered them since. It all seems very random.

Just to confirm, if you look at the feed, can you see ￡7.99 or ￡8.00 for these 3 products?

Many thanks,
Will

Hi,

I just checked Affiliate Window Feed – still no update.

(I flushed the server cache a couple of days, just in case, but that obviously hasn’t made any difference)

Is there anyway I can force an update?

Many thanks,

Will

Hi,

24 hrs in and the prices still haven’t updated on the Affiliate Window feed. I’ll check again tomorrow.

There has to be be some ‘trigger’ controlling the random nature of these updates? I’m running out of ideas TBH

Hi,

No we don’t. In terms of pricing, it’s a straight forward WooCommerce setup.

Interestingly, I’ve just checked the Affiliate Window feed and it now seems to have caught up.

Whether that’s just a random update or a caching issue, I’ve no idea – I’m afraid I’m not that technical ??

I’ve now reset my ‘test’ prices and will see how long (or if) they update.

Many thanks,
Will

Hi,

I’ve checked the logs and there hasn’t been any errors since the middle of June ??

Strangely enough, I made a change to the category field mapping last Friday – this became visible in Affiliate Window’s feed this morning.

However, the prices have not updated (I’ve also increased products 6723 & 6724 to ￡8.00)

Thanks,
Will

Hi,

OK, I’ve upgraded to version 3.7.0 and cleared browser / server caches etc, but the feed’ still not updating at Affiliate Window

Thanks,
Will

Sure, its 6722

It was selling for ￡7.99 – I’ve changed it to ￡8.00

Thanks,
Will

Hi,

I actually only set it to refresh hourly to try and get it to update – normally, I’d only set it refresh daily.

24 hours ago, I made a small change to one of my product prices so I could check if the feed was updating – it still hasn’t.

I also keep checking Affiliate Window, who collect my feed 3 times a day from the url provided, and the changes aren’t showing up there either.
(NB. I check Affiliate Window by downloading their feed – i.e. after they’ve processed mine.)

I’m not sure what to do now TBH – any further suggestions gratefully received!

Many thanks,
Will

Hi,

The product feed URL is; https://www.hsd-retail.com/wp-content/uploads/woo-product-feed-pro/csv/V1UxmX6Yfc4jMJ6Q3B0usp0E5QCtWJRH.csv

The debug log URL is; https://www.hsd-retail.com/wp-content/uploads/woo-product-feed-pro/logs/debug.log

Many thanks,

Will

I’ve got the same problem. It’ll be interesting to see if you get a reply. Trustpilot support was trying to fix this for me, but stopped replying to my emails 3 weeks ago. Very disappointing service.