xtensions

@vmarko Yes, the issue was resolved. Thank you!

You forgot to finish my other request about the hosting the “cache” folder/directory outside of WP installation. ??

Thank you

@vmarko Thanks for the support. Yes, it was the issue. I removed it before realizing we wanted me to share it with you. Sorry.

It was something that started with “tls/ \..”

@vmarko the cause of the issue is that I made a mistake by prefixing the local host with “https://”. So I have to find a way to remove that somehow, maybe via the database table or if you have another suggestion.

@vmarko it’s the “Object Cache.”

W3 Total Cache >> General Settings >> Object Cache >> Advanced >> Redis hostname:port / IP:port:

Changing the port back to default… Website not accessible after changing the port…

Thank you

@vmarko Thanks for the support.

I think the reason your suggestion is not working is because the “cache” folder is not in “WP_CONTENT_DIR?“. It’s completely outside of the WordPress installation. But I think in your suggestion, W3 Total Cache looks for the “Cache” directory in “wp-content”, which in this case is not the one hosting the “cache” directory.

Hello @wfpeter —

Thanks for the response.

I have no doubt that WordFence does what it’s created to do — my comments were about the customization of the above things I mentioned, which many other users have mentioned on other forums that you have been promising to work on that for years now, but it has never happened. Like I mentioned, some projects do not need such deep customizations, but some do — and it will be appreciated by users if you make that available in the features should it even be in the premium version/plan. Honestly, we were hoping that you have such feature in the premium version. But after reading through the features and comments online we realized that it was not even in the premium version.

Thanks again for your support!

Do you have any server-side logging enabled to indicate the sequence of events/redirects that’s leading to that 404 page (I’m also wondering whether maxing out server resources might be leading to that 404 page)?

Yes, I did check server-side logs, and files and folder permissions and ownership look good…

Please share copy of your status report found under WooCommerce > Status

I will add the status report when I access the site later.

Might be a silly question, but is debug logging enabled in your wp-config file?

I did enable debug in wp-config file and the errors were related to 2 outdated plugins that I already removed, but that didn’t change anything… Those plugins were really not in use so I just delete them…

With this earlier comment “I should note that WP post and pages are having the same issue: Not able to add or edit WP post and page” –> It sounds like the behaviour extends beyond WooCommerce and is most at WordPress-level (seeing as WooCommerce uses WordPress’ post-type functionality. Have you already reached out to your hosting provider to see if they can shed more light on what’s happening?

The server’s error logs are not showing anything that requires attention regarding this particular issue… So I turned to ModSecurity since many other people who ran into similar issue mentioned ModSecurity as the cause. The only suspicous logs that got my attention were ModSecurity logs where I found the 404 Errors… So I focused on ModSecurity finally… While troubleshooting, I completely disabled ModSecurity and the issue was resolved. Then I turned ModSecurity on and the issue returns… So I finally do believe the problem might be ModSecurity related… I tried to disable some of the ModSecurity Rules that I found in the logs that could be blocking some actions in Woocommerce, but it did not resolve the problem…

Some people suggested to completely keep ModSecurity disabled, but I think it is too much of a risk to take… The best thing is to continue troubleshooting and fixed the problem.

For WooCommerce, are you using the new product editor (beta)? What happens when you switch from Gutenberg to the classic editor?

No. I’m using the Classic Editor… But I should also note that I tried turning on the New Editor ON and OFF to see if it can resolve the issue and it was not loading properly, but then when it finally loaded, the isssue was not resolved with with the New Editor…

Hi there! As I mentioned, we have spent a lot of time troubleshooting this problem… We have already troubleshoot clearing .htaccess and leaving only the default WP .htaccess content in it, but that did not resolve the issue. I think if the problem was related to that, leaving only the script below would had solved the problem.

BEGIN WordPress

RewriteEngine On
RewriteRule .* – [E=HTTP_AUTHORIZATION:%{HTTP:Authorization}]
RewriteBase /
RewriteRule ^index.php$ – [L]
RewriteCond %{REQUEST_FILENAME} !-f
RewriteCond %{REQUEST_FILENAME} !-d
RewriteRule . /index.php [L] END WordPress

Thank you

Hi there! We open this thread because we have already exhausted all the above suggestions…

We tried resetting permatlinks several times.

We already checked server logs, and disabled the ModSec. rules that we thought are causing the problem…

I mentioned the “Order Attribution” feature because out of the dozes of findings and troubleshooting, I stumbled on this from Woocommerce’s site: https://developer.woocommerce.com/2024/01/16/woocommerce-8-5-1-issues-with-web-application-firewalls-modsecurity/

Thank you!

Can it also be an issue related to the new “Woocommerce Order Attribution” feature?

As you may have noticed, we have already spent a very long time on this problem… I disabled all plugins except Woocommerce, but that didn’t change anything.

Question: Are there any ModScurity Rules that can be causing this issue in Woocommerce? Many people who have experienced similar problem with Woocommerce noted that it was some ModSecurity Rules causing the issue.

Thanks for the reply…

1. Yes, we have already tried other browsers, but nothing changed.
2. The site is an exsiting site and in production.
3. No. Everything works fine in the Admin, excpet products and order editing (However, I should note that WP post and pages are having the same issue: Not able to add or edit WP post and page). But we narrow the issue to Woocommerce because the issue may have started after several attempts to edit or add product unsuccessfully.
4. Already troubleshoot plugins and themes. Chaging themes did not change anything.
5. When we try to add or edit Woocommerce products, it redirects to the 404 error page (Once in a while, it works and does not redirects, but mostly it redirects to the 404 error page).
6. Website/Store php memory is set to 1024MB, but that that also did change anything.

We have never seen this issue with Woocommerce before…

Hi. Thanks for the support.

I’m really wondering if only the Pro version of this plugin works… ??

We have used the free version several times and always had to drop it because it never worked… We even talked to UPS several times where they would confirm everything looks good in the UPS account so the problem might be a the plugin level.

We followed the configuration doc. on your website to the letter… So not sure why it never worked. ??

@wpmudev-support7 Thanks for the updates.

I think the second option with the Measurement ID is more secure like you stated, so I will look into using the option instead.

Thank you!

So, what do you suggest?