“No, not under Tools. The last menu item should be Settings, and the first page is General – that’s where date/time/language stuff is.”
I was saying Settings should be sitting in the menu right below Tools.
Tools
Settings
There is no Settings on that left-side menu anywhere.
“Theme stuff is under Appearance. Plugins is under Plugins!”
Are they entries on the left-side menu? If so, they are not there.
I probably am not administrator and whoever was the administrator is no longer associated with the business. The owners don’t even know who hosts their website, which I guess could be WordPress.com