Wingers574

I have re-enabled auto updates, allowed the site to update to version 4.15.6 and confirm that the problem has been resolved. Many thanks.

Thank you for your help here. Very much appreciated.

Ok, check your email.

OK, done that for you.

The bug was first reported to me on this form which uses your plugin. Professional Referral Form | Home-Start North Somerset. This is where I started to chase the problem. All I can say is version 4.15.4 works ok, and all previous versions have worked ok. Version 4.15.5 introduces an incompatibility which prevents CF7 from completing the transaction and reporting to the user that the form has been sent.

Vanilla CF7 forms without smart grid do use the redirect function in Smart Grid, so yes there is a relationship.

@aurovrata I have updated your plugin on the following website. If you go to this page and enter something into the form (this form does not use Smart Grid, but it is used elsewhere in the website) you will see the form is never submitted. Link is here: Contact Us | Home-Start North Somerset you will be left with a spinning dot that never goes away. Downgrading the plugin will resolve it. Which is what I am doing as a short term fix.

Yes that is correct. I am currently working through around 15 sites and freezing the revision level to 4.15.4 to ensure that they continue to work. I can place the bug on a site if you wish to take a look.

Sorry there was an error in my previous message. Roll it back to version 4.15.4 that version works ok.

I can confirm that rolling this plugin back to version 4.15.5 this bug goes away. Everything works fine. Underlying CF7 behaves normally, the spinning dot disappears and the message sent text comes up.

A quick update on this: I have deleted and replaced CF7 and Smart Grid Layout. Same symptoms if I leave Smart Grid Layout activated. Deactivate it CF7 works normally. I have also just realised that update 4.15.5 came out today. All of my sites auto update. I tried another similar site, same symptoms. Both sites were working ok a day or so ago. It looks like there is a serious bug in this release. Please contact me if you want to access a site and replicate it. It is easy to do. I am going to look for the former version which worked ok.

Just visiting this area because I have a problem as well. I will try the solution above. For me the website loads but you can no longer navigate to any other page and eventually the server times out. Turning off this plugin resolves it. I guess it might be a conflict or it might be due to this problem. I have used this plugin for several years on this particular website with no issues until now.

Just tried the advanced settings fix, it did not work for me. Page continually loads and eventually times out with an error. I have disabled this plugin in my installation, I will leave it disabled and wait for the next update. Hosting company suspect there is a repeating loop in the code which does not exit and consumes all of the memory judging from the error logs. It does not happen if I deactivate it.

Thanks for the reply John. I am now in dialogue with the Business Directory Plugin, who inform me they are there for legacy reasons. Every site I have checked that has this plugin has two matching cron jobs with no action. They claim it is ok.

As you say, I have seen deleted plugins leaving empty cron jobs behind. I guess that is poor programming. The ones I am interested in are the live plugins that have them.

From my perspective, all I need to know is; it is a problem, or it isn’t, that would help me to use my time efficiently. If they are undesirable, but the fact they do nothing does not impact performance, then perhaps a note to indicate that when you hover over the ! No Action text would be helpful.

I have many more of these across the sites I look after (130+ sites), they tend to be the same plugins, so I will keep pursuing them.

thanks for taking the time to respond

Mark.

Dano, do you have Mailpoet3 in your website. If you do, try deactivating it and see if the form works. I have the same problem as you, and I am a long time user of Contact Form 7. This is a recent issue.

Very disappointed to see there is no answer to this problem, and nobody has bothered to reply. I have a second site with the same problem. With Mailpoet3 disabled Contact Form 7 works. Turn Mailpoet on the website contact form no longer works. This is a reproduceable error

I would like to chip in here and point out something else which may or may not be related. I have raised a ticket on it in the Mailpoet support thread and Contact Form 7. I use both on around 50+ sites. I have noted an interaction between them which has only recently occurred. There never used to be an interaction between them. In my case, either one or other of them stops sending, turn one or the other off and the other one resumes working. I cannot see exactly what is going on but it only occurs if you are using WP Mail. If you go direct to PHP(mail) it does not happen. It could be hosting related for me if I am the only case. I have two cases like this now. I have got around it by using WP-SMTP and setting up a sending email account using SMTP and set both Contact Form and Mailpoet to use them. That has fixed my problem. It may or may not fix yours, but maybe worth a try.