winterstreet

Replying on the ticket.

I guess it’s as resolved as it’s going to get. Unfortunately the only fix is to mark the submission as not spam and ask them try again. It’s not clear to me if that is doing anything long term as far as future submissions getting through fine. Some of these forms are pretty long so it’s not great having to ask them to do it all over again.

I believe that most people can submit the forms fine. I’ll submit the issue there.

It appears that the site was moved to a different server and the IP is the forwarding from one to another. Siteground would’ve told the owner I’m sure.

I figured out the problem, though I’m surprised it would’ve kept users from logging in. But what I believe?was happening was that users were using a link in the footer which had an extra slash?https://www.northcolumbiaschoolhouse.org//wp-admin/?and when you click on that link it takes you to wp-login.php and adds a parameter to take you to //wp-admin after you login. Once I fixed that it seems to work fine. That’s why the password reset worked, as you follow the link from the email to the login screen without the extra /. Seems like you would still be logged in even if the redirect path is bad. But so far that seems to have fixed the problem.

Today I experienced the same problem. I eventually?used the password reset link and?reset my password and used that to login and it worked. To be clear this was not an issue of me trying the wrong password initially.

Before getting in I also tried a second browser (Firefox) where I cleared history, cache, cookies and everything else you can clear. After doing that when I tried to log in I got a cookies not enabled?error. The second time and on subsequent attempts it went back to no error. The password that I used successfully with the first browser (Chrome), did not work for Firefox.

I forgot to mention that I have experienced the problem on my computer in the past, and then I try one more time and I get in.

Thanks for getting back to me, but a plugin update, and I’m not sure which one, seems to have fixed the problem.

I can’t believe I’m the only person experiencing this problem. I’ll report this as a bug.

I tried it on a different site I have that I use for testing, and with no plugins enabled and using the Twenty-Twenty-One theme I go the same result.

That appears to be more related to getting content from Google Docs into WordPress. I’m talking about uploading a file to the media library. I think my post title could’ve been clearer. Feel free to edit the title since you’re a moderator. Thanks

• This reply was modified 2 years ago by winterstreet.
• This reply was modified 2 years ago by winterstreet.

I’m going to start a new topic. Thanks for your help.

I just tried it on a WordPress installation with a default theme and no plugins running. The .docx file that I was using initially was saved from a Google Document, and that gives me the error. But when I tried it from a Word document downloaded from Microsoft it works fine.

According to this .docx files are allowed.

https://codex.www.ads-software.com/Uploading_Files

Thank you.