I apologize for the confusion earlier. Let me clarify the situation for you:
The issue is that instead of renewing the subscription, the subscriber started a new subscription, essentially resetting the trial period. Initially, she canceled the first subscription through PayPal, but after 5 days, she submitted a new request for the same subscription.
As a result, she now has two active subscriptions for the same service. The first subscription has been canceled, and the second subscription is currently active. The problem is that she has already used 5 out of the 7 days of her trial period, and instead of continuing with the remaining days, she started a new subscription. Consequently, the countdown for the trial period has restarted, and she now has 7 days left in her new trial period.
