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  • Thread Starter withinsightdesign

    (@withinsightdesign)

    Thank you Tusher! I have deactivated the server-side caching. Here is my system information:

    == Server Environment ==
    Operating System: Linux
    Software: Apache
    MySQL version: Source distribution v8.0.36-28
    PHP Version: 8.2.24
    PHP Memory Limit: 768M
    PHP Max Input Vars: 3000
    PHP Max Post Size: 256M
    GD Installed: Yes
    ZIP Installed: Yes
    Write Permissions: All right
    Elementor Library: Connected

    == WordPress Environment ==
    Version: 6.6.2
    Site URL: https://ascend.withinsighttest.com
    Home URL: https://ascend.withinsighttest.com
    WP Multisite: No
    Max Upload Size: 256 MB
    Memory limit: 256M
    Max Memory limit: 768M
    Permalink Structure: /%postname%/
    Language: en_US
    Timezone: 0
    Admin Email: [email protected]
    Debug Mode: Inactive

    == Theme ==
    Name: Hello Elementor
    Version: 3.1.1
    Author: Elementor Team
    Child Theme: No

    == User ==
    Role: administrator
    WP Profile lang: en-US
    User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/129.0.0.0 Safari/537.36

    == Active Plugins ==
    Comparimager for Elementor
    Version: 1.0.0
    Author: Merkulove

    Elementor
        Version: 3.24.7
        Author: Elementor.com
    
    Elementor Pro
        Version: 3.24.4
        Author: Elementor.com
    
    ElementsKit Lite
        Version: 3.2.8
        Author: Wpmet
    
    Envato Elements
        Version: 2.0.15
        Author: Envato
    
    Jeg Elementor Kit
        Version: 2.6.9
        Author: Jegtheme
    
    Safelayout Cute Preloader
        Version: 2.0.93
        Author: Safelayout
    
    Security Optimizer
        Version: 1.5.6
        Author: SiteGround
    
    Speed Optimizer
        Version: 7.6.7
        Author: SiteGround
    
    UpdraftPlus - Backup/Restore
        Version: 1.24.6
        Author: TeamUpdraft, DavidAnderson

    == Elements Usage ==

    container : 30
        button : 16
        container : 108
        divider : 10
        elementskit-heading : 1
        elementskit-image-comparison : 1
        elementskit-video : 2
        flip-box : 6
        form : 1
        gallery : 1
        heading : 42
        icon-box : 9
        icon-list : 9
        image : 8
        jkit_portfolio_gallery : 1
        mdp-comparimager-elementor : 1
        nav-menu : 6
        spacer : 2
        text-editor : 23
        theme-site-logo : 2
    footer : 1
        container : 5
        heading : 2
        icon-list : 2
        image : 1
        nav-menu : 1
        text-editor : 1
    header : 1
        container : 3
        nav-menu : 1
        theme-site-logo : 1
    page : 9
        button : 27
        container : 191
        divider : 29
        elementskit-image-comparison : 3
        elementskit-video : 3
        flip-box : 9
        gallery : 8
        heading : 75
        icon-box : 3
        image : 31
        image-box : 4
        jkit_client_logo : 1
        jkit_icon_box : 10
        jkit_post_block : 1
        jkit_video_button : 1
        nav-menu : 1
        spacer : 11
        text-editor : 40
    section : 1
        button : 4
        container : 42
        elementskit-accordion : 1
        elementskit-blog-posts : 1
        elementskit-heading : 7
        elementskit-video : 1
        heading : 10
        icon-box : 3
        icon-list : 8
        image : 6
        image-box : 4
        progress : 3
        text-editor : 2
    wp-page : 21
        button : 46
        container : 287
        divider : 53
        elementskit-accordion : 3
        elementskit-image-comparison : 3
        elementskit-video : 3
        flip-box : 12
        gallery : 17
        heading : 140
        icon-box : 9
        icon-list : 4
        image : 42
        nav-menu : 4
        spacer : 23
        text-editor : 72
        video : 1

    == Settings ==

    cpt_support: post, page
    disable_color_schemes: yes
    disable_typography_schemes: yes
    allow_tracking: yes
    font_display: swap

    == Features ==
    Custom Fonts: 2
    Custom Icons: 0

    == Integrations ==

    == Elementor Experiments ==
    Improved CSS Loading: Inactive by default
    Inline Font Icons: Active by default
    Additional Custom Breakpoints: Active by default
    Flexbox Container: Active by default
    Grid Container: Active by default
    Upgrade Swiper Library: Active by default
    Nested Elements Performance: Active by default
    Optimized Control Loading: Active by default
    Optimized Markup: Inactive by default
    Conditionally load Swiper CSS files: Inactive by default
    Plugin Onboarding: Active by default
    Default to New Theme Builder: Active by default
    Header & Footer: Active by default
    Elementor Home Screen: Active by default
    Build with AI: Active by default
    Landing Pages: Inactive by default
    Launchpad Checklist: Inactive by default
    Nested Elements: Inactive by default
    Editor Top Bar: Active by default
    Pages Panel: Inactive by default
    Element Caching: Active by default
    Link In Bio: Active by default
    Floating Buttons: Active by default
    Elementor Editor Events: Inactive by default
    Atomic Widgets: Inactive by default
    Display Conditions: Active by default
    Form Submissions: Active by default
    Menu: Inactive by default

    == Log ==

    Log: showing 20 of 402024-10-01 02:14:29 [info] elementor::elementor_updater Started
    2024-10-01 02:14:29 [info] Elementor/Upgrades – _on_each_version Start
    2024-10-01 02:14:29 [info] Elementor/Upgrades – _on_each_version Finished
    2024-10-01 02:14:29 [info] Elementor data updater process has been completed. [array (
    ‘plugin’ => ‘Elementor’,
    ‘from’ => ‘3.24.3’,
    ‘to’ => ‘3.24.4’,
    )]
    2024-10-01 02:14:29 [info] Elementor data updater process has been queued. [array (
    ‘plugin’ => ‘Elementor’,
    ‘from’ => ‘3.24.3’,
    ‘to’ => ‘3.24.4’,
    )]
    2024-10-12 23:51:59 [info] elementor::elementor_updater Started
    2024-10-12 23:51:59 [info] Elementor/Upgrades – _on_each_version Start
    2024-10-12 23:51:59 [info] Elementor/Upgrades – _on_each_version Finished
    2024-10-12 23:51:59 [info] Elementor data updater process has been completed. [array (
    ‘plugin’ => ‘Elementor’,
    ‘from’ => ‘3.24.4’,
    ‘to’ => ‘3.24.6’,
    )]
    2024-10-12 23:51:59 [info] Elementor data updater process has been queued. [array (
    ‘plugin’ => ‘Elementor’,
    ‘from’ => ‘3.24.4’,
    ‘to’ => ‘3.24.6’,
    )]
    2024-10-13 19:00:10 [info] elementor-pro::elementor_pro_updater Started
    2024-10-13 19:00:10 [info] Elementor Pro/Upgrades – _on_each_version Start
    2024-10-13 19:00:10 [info] Elementor Pro/Upgrades – _on_each_version Finished
    2024-10-13 19:00:10 [info] Elementor data updater process has been completed. [array (
    ‘plugin’ => ‘Elementor Pro’,
    ‘from’ => ‘3.24.2’,
    ‘to’ => ‘3.24.4’,
    )]
    2024-10-13 19:00:10 [info] Elementor data updater process has been queued. [array (
    ‘plugin’ => ‘Elementor Pro’,
    ‘from’ => ‘3.24.2’,
    ‘to’ => ‘3.24.4’,
    )]
    2024-10-15 15:00:55 [info] elementor::elementor_updater Started
    2024-10-15 15:00:55 [info] Elementor/Upgrades – _on_each_version Start
    2024-10-15 15:00:56 [info] Elementor/Upgrades – _on_each_version Finished
    2024-10-15 15:00:56 [info] Elementor data updater process has been completed. [array (
    ‘plugin’ => ‘Elementor’,
    ‘from’ => ‘3.24.6’,
    ‘to’ => ‘3.24.7’,
    )]
    2024-10-15 15:00:56 [info] Elementor data updater process has been queued. [array (
    ‘plugin’ => ‘Elementor’,
    ‘from’ => ‘3.24.6’,
    ‘to’ => ‘3.24.7’,
    )]

    PHP: showing 2 of 2PHP: 2024-08-21 01:41:13 [notice X 13][/home/customer/www/ascend.withinsighttest.com/public_html/wp-content/plugins/elementor-pro/modules/screenshots/module.php::33] Function utf8_decode() is deprecated [array (
    ‘trace’ => ‘ 0: Elementor\Core\Logger\Manager -> shutdown()

    ‘,
    )]
    PHP: 2024-10-14 23:37:36 [notice X 3][/home/customer/www/ascend.withinsighttest.com/public_html/wp-content/plugins/elementor/core/files/file-types/svg.php::165] explode(): Passing null to parameter #2 ($string) of type string is deprecated [array (
    ‘trace’ => ‘ 0: Elementor\Core\Logger\Manager -> shutdown()

    ‘,
    )]

    JS: showing 1 of 1JS: 2024-10-14 01:35:51 [error X 1][https://ascend.withinsighttest.com/wp-content/plugins/elementor/assets/js/editor.min.js?ver=3.24.6:3:714406] this.model.isValidChild is not a function

    == Elementor – Compatibility Tag ==

    Comparimager for Elementor: Incompatible
    Elementor Pro: Incompatible
    Envato Elements: Incompatible
    Jeg Elementor Kit: Compatible

    == Elementor Pro – Compatibility Tag ==

    Comparimager for Elementor: Incompatible
    Envato Elements: Incompatible
    Jeg Elementor Kit: Compatible
    Thread Starter withinsightdesign

    (@withinsightdesign)

    Thanks so much for your reply! I did the conflict test. Plugin is the latest version, I purged the cache, disabled caching. I also checked on two other computers which have never visited the site, and it is showing the same problem. My theme is already Hello. I deactivated all plugins one by one and the issue was not resolved.

Viewing 2 replies - 1 through 2 (of 2 total)