WooBundles

Hi @ayher

Interestingly, we could not find any record on you as a client of Bundler…

Anyways, Bundler for Woocommerce has nothing to do with any Shopify app. Moreover, our team only works on WordPress.

If you are using Bundler and encountering technical issues, you can reach out to our support and they will make sure to help you.

Regards

Hello Florence,

We are really confused by your review..

First of all, you bought Bundler pro on Oct 8th. Right after your purchase, you sent us an email to ask for a refund. Our support team replied to you within 2 minutes to ask for more information but we haven’t got a reply from you until Oct 30th (22 days after you bought the plugin) ?? https://ibb.co/z4GVSSV

Right away, we replied to you and asked for the necessary access to help check if the issue was related to Bundler or not.

After investigation, we identified that the problem was related to your minification plugin which was breaking your store’s scripts and functionality at different levels even when Bundler was disabled, which means that Bundler was not the source of the problem ?? https://ibb.co/fNkSCVd

This is a common downside of JS minification, and even though the problem was not related to our plugin, our support team took the time to fix the js minification issue for you and explained the actions that you should take to improve your store’s performance.

But you kept insisting on getting the refund one month after your purchased the plugin while still enjoying the premium features and without reporting any issue related to Bundler, so we don’t understand where the problem is.

Regards

Hello,

Our team emailed you multiple times but we got no reply from you.

The feature you asked about?is already included in the Bundler pro plugin. For each bundle offer, you have the?possibility to add an image that showcases the bundle’s content. When an offer is selected, the corresponding image will be shown as the main image on the product’s page.

Our refund policy is in place to protect our plugin from fraudsters (people who are just looking to enjoy a premium plugin for free by asking for a refund). And since this feature is already present, there is no technical bug that justifies the refund.

We remain at your disposal if you need further help.

Regards

@frafor Since we haven’t heard back from you, I will mark this case as resolved. If you need anything else, please let us know ??

Hi @frafor thanks for reaching out!

Can you let me know which version of Bundler you are using?

@miladyli Same issue here

• This reply was modified 2 years, 5 months ago by WooBundles.