wooforce

Hi,

Thank you for notifying us of the image resemblance.

It was completely un-intentional from our side and we have taken off that image now.
Apologies for the confusion.

In future, it will not be repeated.
Hope this settles the problem!

Hello,
We apologise for the problem faced by you. Please note that you do not need to log in to raise a ticket. If you are still encountering any problems, kindly drop us an email at [email protected] explaining the issue you have faced and purchase order number. Our team will immediately swift into action.

Hi Ashley,

The current version does not have this feature.

However, date formats can be modified in a different version of the plugin.

Hi Sam-wa,

We apologize that you did not like our plugin.

However, could you please explain to us the problem faced by you?

We would like to help you on this.

#modlook : Please have a look. Cross-selling an external product – “recommend anyone buy from truemedia.. “.

Hi Patabugen,

Thanks for the information.
We have fixed the issue for you in the latest version ( 1.2.0) updated on WordPress.

Kindly install the latest version and let us know, if it resolved your problem.

We are here for your support.

Hi Patabugen,

Kindly send the source at [email protected]

• This reply was modified 8 years, 3 months ago by wooforce.

Hi Patabugen,

Thank you for the details.

However, we would require little more help from you.
Kindly go to the Shipping pro settings page.
Right click there and provide us the view-source information.

This information is required because for some servers, HTML generates differently due to PHP version and its configuration.

Hi Patabugen,

We sincerely apologize for the experience that you had with our Agent.
We would do everything in our capacity to help you resolve the problem. As a general principle, we give equal importance to our basic and premium customers.

To help you, we have replied to your comment in the link below – https://www.ads-software.com/support/topic/country-list-not-saving/#post-8555650

Request you to spend a little more time with us so that we can resolve your query.

Hi Patabugen,

We sincerely apologize for sounding that way.
We will get this issue checked and corrected.

Can you let us know whether you are using any other plugins by Wooforce?

We would require some details from your side. Kindly try deactivating all other plugins one by one and check whether this problem is resolved. The intention is to identify the cause of the javascript conflict.

Lastly, kindly check whether you are keeping any null values in the fields. This can be a potential cause.
On doing all the things, if the issue persists, let us know. We will do everything in our capacity to resolve your problem and help you.

Hi justasiam,

Apologies for the late reply.
You just need to enable debug option in plugin settings.

Once you have done that, try to place an order at the cart page. You will see the request and response information. Copy this info in a link and send it to us. Also remove any sensitive data pertaining to your account from the data as this is a public forum.

Note : The request and response will not show for Flat rates as these rates are not from our plugin but are normal woocommerce configured rates.

As soon as you provide the info, we will analyze and get back to you immediately.
Let us know if you have any query.

Hi tashaneu,

Thank you for the details-
We can see that the settings are correct.

However, kindly note :
– The product is of dimensions–> 2 x 1.25 x 1 with weight as .187.

Is this correct? We believe you may be sending the incorrect dimensions as a result the prices are coming differently.
If the problem persists, we request you to go to UPS price calculator – https://wwwapps.ups.com/ctc/request?loc=en_us
and then fetch the price for the given location and weight and dimension. We will compare them with our plugin rates and help you resolve the query.

Let us know if you have any query.

Dear r_mi,

We regret the inconvenience caused to you.
In your case, this may be happening because of a confliction. We can take a look into your problem on a priority basis and suggest a solution(if you want).

For your convenience, I have attached a screenshot showing the rules configured in our demo site – https://snag.gy/O80DIn.jpg

Let us know if you have any query.

Hi Rick,

For any issues related to the premium plugin, we request you to raise a ticket via support.wooforce.com. Our tech guys will help you out without a doubt.

This forum is restricted to the free plugin.

However, you can access the plugin from wooforce.com –> My Accounts –> API Downloads.

Hi,

This error only comes up when you have put in the credentials incorrectly.
We request you to check our settings up article using which you can get all the information for getting these details from FedEx – https://support.wooforce.com/hc/en-us/articles/207971725-Setting-Up-WooCommerce-Fedex-Shipping-Plugin-

Ideally you should have received the test credentials from FedEx via email.

If you think, you are putting in correct credentials and still getting this error, do approach FedEx with the request and response information.

Note : Do not share any details here as the request and response contains sensitive data pertaining to your account.